Mar 11, 2020, 10:41 pm
Last edit by: hur88
Alaska Airlines is waiving change fees both for flights ticketed on or before Feb 26 (for original travel dates until May 31) and for flights ticketed after Feb 26 (for original travel dates until Feb 28, 2021).
Excerpted from the associated FAQ:
Excerpted from the associated FAQ:
What if I used miles? If you used miles to purchase your ticket, for travel in March, we’ll re-deposit the miles in your Mileage Plan account.
What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates
What do I do if I’ve already paid the change fee? If you traveled or are traveling between February 27, 2020 and May 31, 2020 and you were charged an out of pocket change fee, please contact Reservations. We’ll take care of the change fee to your original form of payment.
What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates
What do I do if I’ve already paid the change fee? If you traveled or are traveling between February 27, 2020 and May 31, 2020 and you were charged an out of pocket change fee, please contact Reservations. We’ll take care of the change fee to your original form of payment.
Waiver for Tickets Purchased Through 12/31/2020
Mar 13, 2020, 8:46 pm
#106
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Mar 14, 2020, 1:02 am
#107
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 659
I had to call in to cancel my WED flight to Vegas - since March Madness is cancelled and there will literally be no other sports to bet on, the weekend was kinda a bust.
I couldn't cancel online because I used a $150 voucher (from a delay) to purchase the ticket - the cancel button was grayed out and it said I had to call.
Hold time on the MVP/Gold line at 11:45PM was only 4 minutes... first nice thing.
Second nice thing, before I even had a chance to ask about it - the phone agent proactively told me she would re-issue my $150 voucher in addition to refunding the cash difference back to my original form of payment (wallet for that part would've been fine for me).
I was ready to argue for that voucher back if I had to, but was very happy they took the initiative. I even asked how I could give her some nice feedback and she responded "Any of us would do that for you right now given the circumstances."
A+ as always from AS.
I couldn't cancel online because I used a $150 voucher (from a delay) to purchase the ticket - the cancel button was grayed out and it said I had to call.
Hold time on the MVP/Gold line at 11:45PM was only 4 minutes... first nice thing.
Second nice thing, before I even had a chance to ask about it - the phone agent proactively told me she would re-issue my $150 voucher in addition to refunding the cash difference back to my original form of payment (wallet for that part would've been fine for me).
I was ready to argue for that voucher back if I had to, but was very happy they took the initiative. I even asked how I could give her some nice feedback and she responded "Any of us would do that for you right now given the circumstances."
A+ as always from AS.
Mar 14, 2020, 12:16 pm
#109
Join Date: Nov 2006
Location: LAX
Posts: 2,851
I have an award ticket for November to Auckland. It is giving me a choice to :
1. Refund to original form of payment.
You are eligible for a refund
2. Email the canceled ticket numbers and use later to retrieve the value
Pay nothing today...... penalty will apply for change
If I choose one, will I receive the points back immediately? Will the refund for the taxes and fees be automatically redeposited back to credit card? How long to wait?
1. Refund to original form of payment.
You are eligible for a refund
2. Email the canceled ticket numbers and use later to retrieve the value
Pay nothing today...... penalty will apply for change
If I choose one, will I receive the points back immediately? Will the refund for the taxes and fees be automatically redeposited back to credit card? How long to wait?
Mar 14, 2020, 2:08 pm
#110
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
I have an award ticket for November to Auckland. It is giving me a choice to :
1. Refund to original form of payment.
You are eligible for a refund
2. Email the canceled ticket numbers and use later to retrieve the value
Pay nothing today...... penalty will apply for change
If I choose one, will I receive the points back immediately? Will the refund for the taxes and fees be automatically redeposited back to credit card? How long to wait?
1. Refund to original form of payment.
You are eligible for a refund
2. Email the canceled ticket numbers and use later to retrieve the value
Pay nothing today...... penalty will apply for change
If I choose one, will I receive the points back immediately? Will the refund for the taxes and fees be automatically redeposited back to credit card? How long to wait?
Mar 14, 2020, 2:42 pm
#111
Join Date: Nov 2006
Location: LAX
Posts: 2,851
I cancelled an award ticket for travel on Alaska metal on Thursday (for travel yesterday, Friday) online (no phone call or text to reservations needed). The miles returned to the account instantly. I received an email notification that the refund of the taxes and fees to my credit card was processed today (Saturday).
Did yours have the language above:
Option one:
Refund to original form of payment
You are eligible for a refund
Note. No mention of how many points to be deposited nor amount of fees
Whereas my April 17th travel clearly states that 30k would be redeposited and $53 refunded back
Last edited by metoo; Mar 14, 2020 at 2:53 pm
Mar 14, 2020, 2:51 pm
#112
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
Yes, mine had the language above. Unless you booked after March 1, there is no change fee waiver for November travel (unless there has been a significant schedule change or any of the other normal reasons like MVP Gold status apply). Why try to process this now when everyone at Alaska is completely overwhelmed with urgent issues?
Mar 14, 2020, 5:00 pm
#113
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,195
I did call to see if the cert could be reissued after having the full cash value of both tickets, mine and the companion, redeposited into My Wallet. I was told they'd be glad to reissue it but the use-by date of my cert had already expired (which makes sense; the cert expiration date isn't being extended). So you may not have to do the two-step process. But still, if you can, I recommend calling and odds are you'll need to call, regardless, as I did.
Mar 14, 2020, 5:22 pm
#114
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
One of the options when you cancel is to have the value of the ticket emailed to you (instead of depositing the funds back into My Wallet). I think that preserves the companion certificate since it's still "attached" to the ticket number. However, I recommend calling a CSR to verify that.
You are eligible to receive credit certificates by email without any cancellation fees. Credit may be used for eligible flight purchases and your companion fare will carry over.
Neil
Mar 15, 2020, 1:59 pm
#116
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,195
As the voucher (much like a companion cert) isn't "cash" or an amount you paid out of pocket, you likely need to call, SMS text or email to request it be reinstated to your account.
Mar 15, 2020, 5:35 pm
#118
Join Date: Aug 2017
Posts: 1,610
This waiver is fantastic and basically the same privileges I used to get as a Gold. I'm glad i didn't push for gold last year now lol, since the most important benefit around fee-free changes/cancellations i'm able to get without any issues.
Mar 15, 2020, 7:50 pm
#119
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,427
I purchased a non-refundable ticket on September 9, 2019 for travel April 19th. If I cancel and deposit the funds into My Wallet, for how long will those funds be available? Only until Sept. 9, 2020 or until 12/31/20? Must I actually fly on a ticket using those funds by the expiration date or just make the reservation and pay by then?
Mar 16, 2020, 2:27 am
#120
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I purchased a non-refundable ticket on September 9, 2019 for travel April 19th. If I cancel and deposit the funds into My Wallet, for how long will those funds be available? Only until Sept. 9, 2020 or until 12/31/20? Must I actually fly on a ticket using those funds by the expiration date or just make the reservation and pay by then?
James