Unable to book tickets for family using miles
#16
Join Date: Sep 2018
Programs: SWA A-List Preferred, Alaska MVP Gold 75K, Hilton Diamond, Hyatt Globalist
Posts: 10
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.
#17
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
Other airlines do this as well. There are threads about Air France canceling tickets that were bought purely with transferred-in points when no points had ever been earned from flying AF. I can try to find the thread but there are a few out there on other airline forums with similar tales of tickets bought with purchased/transferred miles being canceled. Not unreasonable, IMO, and I would guess they feel they are on the right side of their T&C, but my point is, this is in no way unique to AS.
Edit: here is one thread.
Flying Blue suddenly cancels entire award ticket after a pax change
And: https://onemileatatime.com/flyingblu...rst-sometimes/
Edit: here is one thread.
Flying Blue suddenly cancels entire award ticket after a pax change
And: https://onemileatatime.com/flyingblu...rst-sometimes/
#19
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I hate to say it but it sounds like the OP is the type of "customer" that Alaska is trying to fend themselves against. What happened to others the past few years is irrelevant now because Alaska is NOW aggressively policing this activity. Buying all kinds of points to use on other airlines but never flying with Alaska to begin with? Ugh.
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.
The non-criminal way to handle this is to not sell miles to customers who you don't want to sell them to. Selling them with the intention of refusing to honor them precisely meets the definition of fraud.
#20
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
Right, but have you earned any by flying AS (or even a partner)? I recall (but can’t find) an obscure rule that prohibits new Mileage Plan members from purchasing or transferring points and then using them without earning any miles by flying, or something along those lines. But without being able to find whatever I’m remembering, that’s not very helpful.
#21
Join Date: Mar 2002
Location: SJC
Programs: AS MVP
Posts: 2,117
Availability on JL is available direct on alaskaair.com
No need to call. If you don't see it online, then there's no award availability.
Sometimes newbie thinks they can buy 150k miles and redeem 6x 25k business seats. Airlines hardly release 6 business award seats. You need award availability to book; they are not the same as cash ticket availability.
No need to call. If you don't see it online, then there's no award availability.
Sometimes newbie thinks they can buy 150k miles and redeem 6x 25k business seats. Airlines hardly release 6 business award seats. You need award availability to book; they are not the same as cash ticket availability.
#22
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Other airlines do this as well. There are threads about Air France canceling tickets that were bought purely with transferred-in points when no points had ever been earned from flying AF. I can try to find the thread but there are a few out there on other airline forums with similar tales of tickets bought with purchased/transferred miles being canceled. Not unreasonable, IMO, and I would guess they feel they are on the right side of their T&C, but my point is, this is in no way unique to AS.
I wouldn’t find that “not unreasonable” at all unless any mileage purchase has a big fat disclaimer explaining the restrictions. Miles should be miles, no matter how you earn/purchase/receive them (as long as it’s a legit source).
#23
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
I hate to say it but it sounds like the OP is the type of "customer" that Alaska is trying to fend themselves against. What happened to others the past few years is irrelevant now because Alaska is NOW aggressively policing this activity. Buying all kinds of points to use on other airlines but never flying with Alaska to begin with? Ugh.
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.
That said, I know people who used to never fly Alaska, who lived on the east coast, and who found it a backdoor way to maximize their relationship with Delta, American and some international partners. It was really that simple. He had status with United, and sometimes he had to fly someone else - for whatever reason - and he simply booked those Delta and American flights to Alaska so they were consolidated in one place, and they were somewhat useable. It makes sense.
#24
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Selling something and then refusing to honor it is fraud, pure and simple.
The non-criminal way to handle this is to not sell miles to customers who you don't want to sell them to. Selling them with the intention of refusing to honor them precisely meets the definition of fraud.
The non-criminal way to handle this is to not sell miles to customers who you don't want to sell them to. Selling them with the intention of refusing to honor them precisely meets the definition of fraud.
You can also perhaps contact ombudsman to facilitate...
#25
Original Poster
Join Date: Feb 2019
Posts: 7
Just an update. If you have purchased miles, your account will be locked so you will have to call to make reservations and they would charge USD15/pax for phone reservations. You have to travel together on the same flights to purchase tickets for your family/ friend. Tickets are limited so it will probably work better if you are alone or 2 pax. There are also restriction on the route so advice is before you purchase the miles, do call and check if you can use them on your preferred route and if there is availability.
#28
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
If they want to prevent new members from buying miles they should require an account to have been open for at least month before allowing the purchase of miles (like AA) or disallow the purchase of miles if the balance is zero (like BA).
#29
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,027
How many AS ff miles in your account from flying (AS & partners?)
AS Status?
Purchased ff miles before? Used for an AS award?
Or are you an AS ff member only because of good value award flights, compared to other ffp's?
Some people forget/ignore the frequent and flyer bit of airline frequent flyer loyalty programs.
#30
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
https://thepointsguy.com/news/alaska-buy-miles-promo/
If Alaska is going to place restrictive rules in place about the redemption of those miles, they really need to spell it out on points.com or on the Alaska website.