Originally Posted by
Nic81
The thing is there is nothing written about such restrictions. Reservations says no issue but my plan is locked so I need to call customer care when it opens.
I hate to say it but it sounds like the OP is the type of "customer" that Alaska is trying to fend themselves against. What happened to others the past few years is irrelevant now because Alaska is NOW aggressively policing this activity. Buying all kinds of points to use on other airlines but never flying with Alaska to begin with? Ugh.
That said, Alaska should be more upfront about locking accounts if they allow those non-Alaska flyers to buy points. If I was OP, and Alaska won't release those points, it sounds like OP needs to do a chargeback.