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Nov 2, 2018, 1:22 am

#61

BaconSF

Join Date: Jul 2018

Location: SFO

Posts: 489

Quote:

Originally Posted by lainys

... I said EXACTLY the same thing when I did a status match from UA Gold (million mile lifer) to AS MVPG. For my work trips I fly AS just enough to maintain MVPG and use WN with companion pass when Mr Lainys travels with.

Credit card spend maintains WN CP and my AS upgrade % out of SJC is fantastic compared to UA Gold departures out of SFO.... think 2nd or 3rd page down the UA upgrade list somewhere....LOL. Personally I've been a happy AS MVPG flyer since the status match! Time will tell... for now i'll stick to AS/WN over UA

UA got several work round trips this year only because of convenience and multiple nonstop flight options over AS/WN in case customer meetings finished earlier or later (SFO-BOS-SFO).

my upgrade % out of SFO has been consistently good as well. I think it’s just poor for those flying out of SEA.

lainys likes this.

Nov 2, 2018, 1:24 am

#62

BaconSF

Join Date: Jul 2018

Location: SFO

Posts: 489

Quote:

Originally Posted by IStream

It helps, but not much when JAL's fares are significantly higher than ANA's and all the affordable fares earn 30% miles on AS. I could get more mileage out of a trip to MCO.

I believe the value of AS for Asia is more in miles redemption rather than earnings. 100k for biz class to Japan on JAL is a sweet deal.

Nov 2, 2018, 8:54 am

#63

eponymous_coward

FlyerTalk Evangelist

Join Date: Aug 2007

Location: SEA, but up and down the coast a lot

Programs: Oceanic Airlines Gold Elite

Posts: 20,395

Quote:

Originally Posted by BaconSF

my upgrade % out of SFO has been consistently good as well. I think it’s just poor for those flying out of SEA.

Depends on the route. I get my share of upgrades even in pmVX birds as a Gold.

be_rettSEA likes this.

Nov 2, 2018, 10:28 am

#64

SFOPeter

Join Date: Dec 2009

Location: MIA

Programs: AA EXP, Marriott Lifetime Plat

Posts: 493

Quote:

Originally Posted by BlueHenFlyer

SFOPeter - you would be surprised at how much finally signing the FA contract has improved the mood at UA. It is more than noticeable. As a lifetime 1K, the PQM/PQD stuff has never worried me, so I can't opine. I can only say I am much happier flying UA around the US. Still use AS when there's a convenient NS - even to JFK and EWR.

You know, now that I think about it, you're right. Just flew UA LAS-ORD last week and SFO-MCO last week and both flights were great.

Nov 2, 2018, 12:02 pm

#65

formerstarQB16

Join Date: Apr 2011

Programs: DL Plat, Hyatt Globalist, Marriott Plat, Hertz PC

Posts: 90

Quote:

Originally Posted by BlueHenFlyer

Shocked, I'm shocked, I say, at the allegations that Alaska would blame anyone else for their misery! Clearly you've not spent enough time on the SEA-PDX shuttle where the FAs and the pilots connive to claim it's too bumpy to serve even tepid water and coffee at the same temperature. I've been on bouncier, shorter flights on Delta and UAX where they've served a full service.

I left two years ago and haven't looked back. I was worth upwards of $30K in revenue and AS didn't bat an eyelash - never bothered to even send a survey...

I actually spoke directly to the head of Operations for Horizon about the "turbulence" excuse several months ago. He assured me that they would change their policy to no longer allow flight attendants to make the call. Personally, on the 30+ Horizon segments I've flown since then, I've noticed the excuse used far less often, and only from the pilot, and typically only when turbulence is legitimate. According to the person I spoke with, I was not the first to bring this forward. Was a breath of fresh air to have someone actually paying attention to legitimate customer complaints. Unfortunately the rest of the organization appears to have gone the opposite direction.

tusphotog, jinglish and be_rettSEA like this.

Nov 3, 2018, 1:10 am

#66

mczlaw

Join Date: Nov 2008

Location: Portland, Oregon, USA

Programs: AA ExPlat, AS MVP Gold

Posts: 909

Quote:

Originally Posted by formerstarQB16

I actually spoke directly to the head of Operations for Horizon about the "turbulence" excuse several months ago.

Funny to hear others talk about the QX turbulence shtick between PDX and SEA. I just roll my eyes when I hear it now. It's rarely bad. But it's also not important enough for me to complain about. I am convinced AS has given up on superior customer service...except their marketing folks and a fair proportion of cabin crews who are busting their tails to keep the "north of expected" legend alive.

I'm going to make 75K again this, by the hair of my chinny chin chin. It matches well with my preference for AA/Oneworld int'l flights, primarily out of LAX and YVR. I find food and wifi on AA is pretty good. Seat comfort as well. Strategically employed, the SWU is a ridiculously good value...and often available at booking. So, I'm not ready to go full free agent at this point, though thinking about tubing AS for DL as my secondary. It's hard, though, from PDX. We will have to see just how bad the U and premium cabin partner award situation becomes during 2019 and then make the call.

rustykettel likes this.

Nov 3, 2018, 10:11 am

#67

rustykettel

Join Date: Oct 2015

Location: Pacific Wonderland

Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred

Posts: 5,336

Quote:

Originally Posted by formerstarQB16

They fixed the inconsistencies of service on PDX-EUG a year ago by eliminating the water service entirely. Now it's a thirty minutes staring contest when seated in 1B, unless they go aft to chat for the entire time.

Nov 4, 2018, 6:43 pm

#68

BearX220

FlyerTalk Evangelist

Join Date: Jul 1999

Location: ORD/MDW

Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI

Posts: 19,719

Quote:

Originally Posted by BlueHenFlyer

Clearly you've not spent enough time on the SEA-PDX shuttle where the FAs and the pilots connive to claim it's too bumpy to serve even tepid water and coffee at the same temperature.

I did a couple of mainline SEA-YVRs and back recently. On one my wife and I were two of only 4 or 5 people in F, and the FA insisted the flight time was too short for any service, and sat and read her magazine for the duration. On another F was about full, and the FA managed PDBs and coffee / juice / water inflight. It looks like AS is catching a little Uniteditis, where unaccountable FAs are free to shirk duty if they like.

jinglish likes this.

Last edited by BearX220; Nov 4, 2018 at 6:56 pm

Nov 4, 2018, 6:57 pm

#69

VegasGambler

FlyerTalk Evangelist

Join Date: Oct 2014

Posts: 10,904

Quote:

Originally Posted by BearX220

I did a couple of mainline SEA-YVRs and back recently. On one my wife and I were two of only 4 or 5 people in F, and the FA insisted the flight time was too short for any serve, and sat and read her magazine for the duration. On another F was about full, and the FA managed PDBs and coffee / juice / water inflight. It looks like AS is catching a little Uniteditis, where unaccountable FAs are free to shirk duty if they like.

Get the FA's name, and send a complaint to AS. It's not that there's no accountability, it's that you're not holding them accountable.

Honestly I've only ever had great experiences with VX or AS flight attendants. The service was better on VX, but that's more due to company policy than the FAs. But there are always going to be a few bad apples, and if you don't bring it to anyone's attention, it will not change. This is NOT a company wide problem.

jinglish likes this.