Moving/Sharing My Business/Loyalty to/with Other Airlines
#16
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
I’ve sampled some DL F on the West Coast. If you enjoyed those tight AS F seats from a few years ago where the person in front of you was almost in your lap if they reclined, you’ll love DL F. Direct tV and high speed usable GoGo was nice though. You’re getting snack baskets on LAX-SEA. No polenta or kale flavored chips spotted.
Given the reports on AA Project Oasis F (sounds like ugh) once AS has usable WiFi they may actually be the hard product leader for non-transcon F, unless you just HAVE to have IFE.
https://onemileatatime.com/american-...class-737-max/
Given the reports on AA Project Oasis F (sounds like ugh) once AS has usable WiFi they may actually be the hard product leader for non-transcon F, unless you just HAVE to have IFE.
https://onemileatatime.com/american-...class-737-max/
#17
Join Date: Jul 2018
Location: SFO
Posts: 489
I certainly don't have any loyalty to any airline.. but it still seems to me that I should pick an airline, at least for the year. I only fly enough to get status with one airline. If I split it up then I have status with none... and that means no free econ+ seats, no free checked bags, among other things.
Now, it's not clear which one I should pick... but I think I'm better off picking one. The status still has a fair bit of value, I think. If I flew 100k+ miles per year I'd just get gold on both UA and AS and be done with it (based in SFO) but I just don't fly that much.
Now, it's not clear which one I should pick... but I think I'm better off picking one. The status still has a fair bit of value, I think. If I flew 100k+ miles per year I'd just get gold on both UA and AS and be done with it (based in SFO) but I just don't fly that much.
#18
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
As a lowly mvp, F upgrades are pretty rare for me. I am usually flexible with travel plans so I tend to shop for good (cheap) fares... so I'm usually dead last on the upgrade list. Once, on the way back from Hawaii, I was the only one on the list who didn't clear.
#19
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
AS is great, and I'll continue to hit 75K, but I'm not going out of my way to fly AS anymore, especially when it costs more and involves a stop in Seattle. All I care about these days is getting to my destination for a reasonable price, in relative comfort, with the least time spent in an airplane. Given how an AS agent in LAX treated me last week when I boarded a plane 17 minutes before departure, it's getting hard to minimize time spent onboard. Especially since they said the "new boarding process" would start 30-35 minutes before departure.
Last edited by tusphotog; Oct 29, 2018 at 5:03 pm
#20
Join Date: Apr 2011
Programs: DL Plat, Hyatt Globalist, Marriott Plat, Hertz PC
Posts: 90
I'm out too
I've been 75K since the program started and spend between $10K and $15K per year with AS but between the loss of the partner network, the lack of saver awards domestically, and the laughable availability of U space, I'm out. My first big step was to fly to Japan non-stop on an ANA 787 rather than AS partner JAL, which was almost twice the price for a 1-stop with a miserly 30% RDM earning rate on AS.
Domestic flying out of SEA from here on out will be on a mix of Southwest and AS, depending on frequency of service and price.
Sorry AS, but after years of exclusive loyalty to you and your partners I've decided that you've degraded your Mileage Plan program to the point that you no longer deserve my exclusive business. You've become just like the majors in actual customer experience, even if on paper you still look better. I suspect it's only a matter of time until more folks catch on.
Domestic flying out of SEA from here on out will be on a mix of Southwest and AS, depending on frequency of service and price.
Sorry AS, but after years of exclusive loyalty to you and your partners I've decided that you've degraded your Mileage Plan program to the point that you no longer deserve my exclusive business. You've become just like the majors in actual customer experience, even if on paper you still look better. I suspect it's only a matter of time until more folks catch on.
When, on average, I'm stuck on the tarmac at PSC for 1x to 2x the time the flight is actually in the air, something is wrong. While I understand the travel experience at Sea-Tac is not entirely AS's fault, a significant percentage of it is. Alaska loves to blame ATC, but I know for certain (via ATC'ers at Seattle Center) that much of their excuse in bunk. They are pushing their gate usage too high, which has a domino effect once ATC has a minor hiccup. I understand why they're doing it, but they are severely underestimating the effect it is having on both customer and employee morale. Every single flight I've had with them for the past several months results in one or two frequent flyer's openly criticizing the airline while on the plane. The flight attendants, likely because of frequent delays, have developed more of a surly demeanor. Dating back to the pilot shortage, my experience flying Alaska over the past 18 months has been abysmal.
The final straw for me was the sudden lack of "U" availability. Without the GGU's and automatic Gold upgrade fares, MVPG provides very little value to me. Especially considering Alaska is typically non-competitive on first class fares compared to Delta. The lack of availability appears to be a choice made by Alaska management. That choice has resulted in them losing my business. I'll take Delta and their lower fares, better first class, far superior lounges, far superior route map, and ability to avoid Sea-Tac.
Very frustrating for this once proud Alaska loyalist.
#21
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I agree with you. Those waived change fees though. No one else offers that, and it's just worth so much. Easily several hundred dollars a year, if not over $1000. Not because I pay a lot of change fees, but because when I book something and the price drops, I can't "down-fare". This was somewhat mitigated when you used to be able to claim fare difference when a flight dropped in price, but still not as good as waived change fees, because I'm often willing to change flights or airports (I'm in SF so I have 2 choices for a departing airport, or 3 if it's a really good deal out of SJC).
Once AS drops the waived change fee (it's just a matter of time... gotta "compete" with the other airlines) it will be hard to justify but right now that's the main sticking point preventing me from status matching to UA, despite the vastly superior network. The miles too (so much more valuable, and you earn so many more), but that wouldn't be enough incentive without the waived change fees.
Once AS drops the waived change fee (it's just a matter of time... gotta "compete" with the other airlines) it will be hard to justify but right now that's the main sticking point preventing me from status matching to UA, despite the vastly superior network. The miles too (so much more valuable, and you earn so many more), but that wouldn't be enough incentive without the waived change fees.
#22
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
And I agree - that is a good benefit for MVPG. Unfortunately my wife is only MVP, and since we often travel together (except for one of my international trips), it pretty much kills the proactive/speculative booking with refaring/cancellation option for me as well.
#23
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
Southwest offers it. For everyone. Unfortunately WN isn’t an option for me (doesn’t fly to my airport) or they would get at least some of my domestic travel budget.
And I agree - that is a good benefit for MVPG. Unfortunately my wife is only MVP, and since we often travel together (except for one of my international trips), it pretty much kills the proactive/speculative booking with refaring/cancellation option for me as well.
#24
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I'd rather take a bus than Southwest.
Ok maybe that's an exaggeration but I just don't see the point. They used to be a no frills low cost airline. Now they are a no frills airline that's just as expensive as everyone else.
I used to fly them almost exclusively. Then when they were delayed for 20 consecutive flights (not exaggerating) I rage quit and moved all my business to VX F (which is as close to the total opposite of Southwest as you can get without leaving the US). I was extremely happy until AS bought VX, and now we are where we are.
I don't know which airline I'm going to (or even if I'm going) but it's sure as hell not going to be Southwest.
Ok maybe that's an exaggeration but I just don't see the point. They used to be a no frills low cost airline. Now they are a no frills airline that's just as expensive as everyone else.
I used to fly them almost exclusively. Then when they were delayed for 20 consecutive flights (not exaggerating) I rage quit and moved all my business to VX F (which is as close to the total opposite of Southwest as you can get without leaving the US). I was extremely happy until AS bought VX, and now we are where we are.
I don't know which airline I'm going to (or even if I'm going) but it's sure as hell not going to be Southwest.
#25
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
I was under the impression that if your wife was on the same record as you, the waived change fees/re-fare would apply to her as well....my wife travels with me most of the time as well which means we're either both MVP or both MVPG....did your one international trip you took without her really bump you from MVP to MVPG?? If so, yikes, I bet she regrets going with you
As for extending the cancellation fee waiver to all tickets on a PNR, my understanding was that the fee is per ticket, based on the status of the ticketed passenger. Last paragraph of https://www.travelcodex.com/cancel-a...thout-penalty/ seems to confirm my understanding. Especially with award tix it would be great if I was wrong, though
#26
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
I flew them occasionally when I lived in the Bay Area and they were offering a better fare than UA (all things considered, including EQMs and elite bonus as I was a 1K at the time). Always short hops to SoCal or LAS. Never had a problem. They certainly aren’t always the cheapest, but AS is often a lot more expensive than other choices... I wouldn’t fly WN across the country or to Hawaii because I value my leg room. Which is why I am concerned with AS’ changes... with monetization of exit row and often no Premium Class for me with even Gold I am looking at more regular Economy seating... and might find myself more often on UA again where I pretty much always had E+ since the invention of that cabin section.
#27
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,643
I'd rather take a bus than Southwest.
Ok maybe that's an exaggeration but I just don't see the point. They used to be a no frills low cost airline. Now they are a no frills airline that's just as expensive as everyone else.
I used to fly them almost exclusively. Then when they were delayed for 20 consecutive flights (not exaggerating) I rage quit and moved all my business to VX F (which is as close to the total opposite of Southwest as you can get without leaving the US). I was extremely happy until AS bought VX, and now we are where we are.
I don't know which airline I'm going to (or even if I'm going) but it's sure as hell not going to be Southwest.
Ok maybe that's an exaggeration but I just don't see the point. They used to be a no frills low cost airline. Now they are a no frills airline that's just as expensive as everyone else.
I used to fly them almost exclusively. Then when they were delayed for 20 consecutive flights (not exaggerating) I rage quit and moved all my business to VX F (which is as close to the total opposite of Southwest as you can get without leaving the US). I was extremely happy until AS bought VX, and now we are where we are.
I don't know which airline I'm going to (or even if I'm going) but it's sure as hell not going to be Southwest.
If you've paid any attention (not the poster I'm quoting, just generally) to life and what you've learned and continue to learn, really the most valuable lesson is how you deal with change. I once thought I'd never see the day when I wasn't flying UA. On that note, I thought I'd be flying Air Cal in "almost first class" seating around the west for my adult life. Well wasn't that an unfortunate lesson at 20-something years old. I thought my Alaska Airlines travel would be through the peace and tranquility of the SEA and PDX airports, civilized beyond belief, and that I'd have a three course meal between here and SEA, and then a more opulent three course meal, salad cart included, on my connection to ANC.
I used to think lots of things. I still do, despite that my fragile little mind is pretty full. But now, I think that I can remember the good ride that AS gave me for three-plus decades, that it still gives me a good ride from time to time, and that I won't feel bad or make excuses when the Eskimo sees me riding another. While he may have given me some cookies, and a myriad of baggage tags, he never gave me a ring!
#28
Join Date: Aug 2013
Programs: Alaska MVP Gold
Posts: 917
Well, one Premium Economy Trip on BA to Europe and one transcon, to be more precise. My wife went on a few shorter trips by herself, too, but I booked her awards
As for extending the cancellation fee waiver to all tickets on a PNR, my understanding was that the fee is per ticket, based on the status of the ticketed passenger. Last paragraph of https://www.travelcodex.com/cancel-a...thout-penalty/ seems to confirm my understanding. Especially with award tix it would be great if I was wrong, though
#29
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
Thank you - that is half-good news for me
#30
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
I wouldn’t hold my breath for that route to stick around indefinitely, but enjoy it for the time being!