pcoll

formeraa

Please write to AS customer service about your F service. Keep it concise, but state your complaints. AS is trying to be a bigger player now. They need to understand their service inadequacies.

AS Flyer

If anyone ever tells you that the button is for emergencies only I would just ask, "would your supervisors or customer care department say the same thing?"

AS Flyer

Did they bring a refill to your seat right off? For me, if someone asks for something while I'm eating I just get it for them - but if they were midway through a bite or something and just needed a moment to finish that bite before helping you, that's understandable. If they wanted 15 minutes to finish an entire lunch then they need to find a new job - that's not how the FA job goes. FA's eat when they get a minute, and it's usually not the case that there's never a minute. If it is the case and they need to have a bite to eat or a quick break then they can get one of their colleagues to come and stand in for them for a minute. Easy enough. If they were just being lazy and wanted to take a break to finish their lunch without interruption, I'd send a note to customer care. That said, I've also intentionally not refilled someones glass when they've potentially had more than I'm comfortable serving them. It's better to have that conversation so they know you're not intentionally ignoring them.

ryandc99

I guess in my experience on US carriers, the button use is frowned upon. I've even seen WN FAs tell you during the annoucement its for emergency use only!

And I agree with your comments regarding people being overserved. I was just hoping for a refill of my water!

kaka

AS Flyer

well that settles it - you are entirely too demanding. Seriously, hit the button if you need something and aren't being attended to - that's what it's there for... contrary to some lazy FA's opinion. Personally, if the call light goes off then I feel like I haven't been doing my job and I feel bad, but I certainly don't think it's for emergencies only and would never scold someone for using it for simply needing something. I know some do though - which is a complete shame. Please let Alaska know about this experience. We have some people that have developed some bad habits and could use some coaching.

BOB W

Yes it is. That is part of the experience IMHO. I do not expect to see the FA every 5-10 minutes after the meal service but many times, especially on transcons, they take their seat and ignore the cabin. I do not like to push the call button, and it should not be needed in F. Once they take care of my request they usually do a sweep through the rest of the cabin

jeweled golf club

lalala

I don't think I've ever seen anything other than the digiplayer cart get pushed through the F cabin and I can tell you, I'm not an AS apologist.

ryandc99

First time I have seen it as well.. Part of me wonders if the Y flight attendants were feeling bad for us F folks getting ignored and thought they would fill us up

bmvaughn

OP should probably avoid buying F and should opt-out of the upgrade in the future, so the rest of us can suffer through this.

Tracer_SEA

Straying a bit, but I'll point out that CO FAs used to fly a EWR-SEA-EWR turn with the 6pm departure westbound and the return eastbound redeye! (Hopefully the regs don't still allow that)

Also, my understanding is that there are several midcon AS routes where the FAs work the turn but the pilots overnight (BNA, IND, etc.)

atcanobbio

i flew ORD-SEA in F last night and FA serving us was not proactive at all. He went through the motions and was nice during the minimal interactions I had with him. He did not ask me nor my seatmate for refills through out the flight. It was until 40min before landing that another FA saw my coke can and the empty glasses in the center console and asked me if I wanted something else. Not really complaining here since I could have easily hit the call button to ask for another drink. But this was a huge departure from the typical service I get on AS F. I wouln't go as far to say that AS F service is going down hill...yet. Every tree has a few bad apples

flatdawgs

I was on the ZIH-LAX flight in F on the 29th, and the first class service was definitely not what I've experienced in the past on AS. The FA was either having a bad day or just unpleasant; in case it was the former I did not complain but it was a poor flight from that standpoint. She made one drink service prior to the meal (no worries there); prior to my finishing the meal she tried to take the tray. I asked her please to wait until I was finished - another minute or two - and she left the tray there for over a half-hour. She also decided not to ask if I wanted another drink after that, apparently because she couldn't get the tray exactly when she wanted to. TBH, I didn't care all that much nor did I absolutely crave another drink, so again didn't complain - just noted that the service in this case was not what I have come to expect. She was also a bit snarky to me and to a couple of others when we deboarded. I probably wouldn't have noticed any one of those things by themselves, but added all up it was noticeable.

The LAX-SEA segment on the same day was on pmVX metal and the FAs were both outstanding - both the FA in F and the one in the back both were smiling, pleasant, and seemed to make the experience as good as possible. I've had the experience others have noted on VX where the crew wasn't all too thrilled with the merger, but that's kind of understandable to a point. This crew was great and will be an asset to AS moving forward. (My sister was a FA on AS many, many years ago and so my feelings about and actions towards the crew are always that of respect - the average person not on FT or a very frequent flyer has no idea what that job is like.)