AS F service dropping to new lows
I had the opportunity to fly AS in both F and premium class this past week, and to be honest, I would take the coach service over the F service anytime.
The F service had a single drink service on a 5 hour flight, followed by a second service from the drink cart, before they pushed the cart back to service the coach cabin. This second service was also served from plastic cups, no glass drinkware. Other than that, while the FAs continually walked thru the cabin, they did an excellent job at ignoring passengers. The coach service had 3 drink services, and a water service right after takeoff. I would take AS coach or premium over F. I'm not sure how AS plans to compete for paid F passengers with such a low bar of service. |
Originally Posted by ryandc99
(Post 29822352)
The F service had a single drink service on a 5 hour flight, followed by a second service from the drink cart, before they pushed the cart back to service the coach cabin. This second service was also served from plastic cups, no glass drinkware.
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Originally Posted by 3Cforme
(Post 29822395)
What was the route and departure time?
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Originally Posted by ryandc99
(Post 29822406)
ATL-SEA, departure at 6:35 am. The crew was the same crew that came off the inbound red eye I think they said there was also a medical emergency on the inbound, so I understand the crew was tired and stressed, but that is not an excuse for poor service in the forward cabin.
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Originally Posted by ryandc99
(Post 29822352)
... I'm not sure how AS plans to compete for paid F passengers with such a low bar of service.
Originally Posted by ryandc99
(Post 29822406)
ATL-SEA, departure at 6:35 am. The crew was the same crew that came off the inbound red eye I think they said there was also a medical emergency on the inbound, so I understand the crew was tired and stressed, but that is not an excuse for poor service in the forward cabin.
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Originally Posted by ryandc99
(Post 29822352)
I had the opportunity to fly AS in both F and premium class this past week, and to be honest, I would take the coach service over the F service anytime.
The F service had a single drink service on a 5 hour flight, followed by a second service from the drink cart, before they pushed the cart back to service the coach cabin. This second service was also served from plastic cups, no glass drinkware. Other than that, while the FAs continually walked thru the cabin, they did an excellent job at ignoring passengers. The coach service had 3 drink services, and a water service right after takeoff. I would take AS coach or premium over F. I'm not sure how AS plans to compete for paid F passengers with such a low bar of service. |
I measured that against two flights in AS coach that were great. Their F cabin just doesn't cut it service wise. But fair point, I have a few more AS F flights coming up soon, so it will be interesting to see how it goes.
I guess I also judge it versus my previous experience flying AS weekly. Now a days, I'm on Delta weekly. |
Originally Posted by ryandc99
(Post 29822406)
ATL-SEA, departure at 6:35 am. The crew was the same crew that came off the inbound red eye I think they said there was also a medical emergency on the inbound, so I understand the crew was tired and stressed, but that is not an excuse for poor service in the forward cabin.
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Originally Posted by ryandc99
(Post 29822492)
I measured that against two flights in AS coach that were great. Their F cabin just doesn't cut it service wise. But fair point, I have a few more AS F flights coming up soon, so it will be interesting to see how it goes.
I guess I also judge it versus my previous experience flying AS weekly. Now a days, I'm on Delta weekly. James EDIT: As anticipated my BOS-SRA F flight was fantastic. As soon as the 10,000 FT "ding" was heard everyone was up and in service. Extremely attentive FA. Addressed the cabin before take-off explainging the breakfast options and thanked those who had pre-ordered. We had drink service 4 times before breakfast was completed. I have never heard of a beverage cart going through the F Cabin. |
Yea, AS has horrible IRROPS, an outmoded IT system, but on board their flight attendants are usually pretty good.
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Obviously this flight was an outlier for extenuating circumstances. But I’m just curious here, what exactly constitutes a bad AS F flight? It’s not as though AS is going to be coming out with cutting edge flat bed enclosed suites anytime soon. So I never expect that I’m going to be getting turn down service in F on AS, even on red-eye transcons. Their F is fairly basic, except they do (sometimes) have the menus, and the meals up front are fairly decent. The service is always excellent, and the staff have always been the nicest of flight crews I’ve ever had when I fly any carrier in F, or Y for that matter! So I don’t really understand what do people expect out of AS first class to make it a “bad flight” or dropping to “new lows”? |
Originally Posted by NWplatinum
(Post 29822758)
Obviously this flight was an outlier for extenuating circumstances. But I’m just curious here, what exactly constitutes a bad AS F flight? It’s not as though AS is going to be coming out with cutting edge flat bed enclosed suites anytime soon. So I never expect that I’m going to be getting turn down service in F on AS, even on red-eye transcons. Their F is fairly basic, except they do (sometimes) have the menus, and the meals up front are fairly decent. The service is always excellent, and the staff have always been the nicest of flight crews I’ve ever had when I fly any carrier in F, or Y for that matter! So I don’t really understand what do people expect out of AS first class to make it a “bad flight” or dropping to “new lows”? A bad AS F flight is when AS Y is better. |
Originally Posted by keitherson
(Post 29822775)
The OP clearly explained it.
A bad AS F flight is when AS Y is better. But my point is, their F in general is not exactly competitive to begin with, so just how high of a bar are people setting for AS’s first class? Because believe me, they’ve never been known for their 180 degree sleeper suites in first class or their Flagship first/Polaris lounges. |
Originally Posted by keitherson
(Post 29822775)
The OP clearly explained it.
A bad AS F flight is when AS Y is better. |
Originally Posted by ryandc99
(Post 29822492)
I measured that against two flights in AS coach that were great. Their F cabin just doesn't cut it service wise. But fair point, I have a few more AS F flights coming up soon, so it will be interesting to see how it goes.
I guess I also judge it versus my previous experience flying AS weekly. Now a days, I'm on Delta weekly. |
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