Offers of a Pre-Departure Beverage (PDB) [2019 and Earlier]
Apr 11, 2019, 11:33 pm
#316
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
For my 2 flights this week, an offer of water.
I did hear a passenger in First gripe about not getting "champagne". Although nothing besides water was served before take off, I liked how the flight attendant did ask for beverage orders before takeoff.
The pre departure beverage service is regularly absent. It is so regular that I now never expect a pre departure beverage other than water. So, I need to bring my own coffee on board. The absence of a pre departure beverage is so regular, that I conclude it is not part of the policy or management does not really intend to make that policy happen.
As far as reporting pre-departure beverages, wouldn't it be easier to just report the exceptions: if more than water is offered before departure?
I did hear a passenger in First gripe about not getting "champagne". Although nothing besides water was served before take off, I liked how the flight attendant did ask for beverage orders before takeoff.
The pre departure beverage service is regularly absent. It is so regular that I now never expect a pre departure beverage other than water. So, I need to bring my own coffee on board. The absence of a pre departure beverage is so regular, that I conclude it is not part of the policy or management does not really intend to make that policy happen.
As far as reporting pre-departure beverages, wouldn't it be easier to just report the exceptions: if more than water is offered before departure?
Apr 11, 2019, 11:43 pm
#317
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Apr 12, 2019, 9:45 am
#318
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
Apr 12, 2019, 10:04 am
#319
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
Apr 12, 2019, 10:15 am
#320
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
Apr 12, 2019, 12:49 pm
#321
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
4/12 AS 2827 SFO-PAE (operated by Horizon)
Water at seat, PLUS offer of OJ or sparking wine.
Sadly I’d drank too much the past 4 nights to be interested...
Water at seat, PLUS offer of OJ or sparking wine.
Sadly I’d drank too much the past 4 nights to be interested...
Apr 12, 2019, 3:22 pm
#322
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
Apr 12, 2019, 3:35 pm
#323
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I would send short y sweet email to customer care. Such as "On the following flights (AS 123 1 March, AS 234 2 March, AS 345 3 March), the crew did not serve a pre-departure beverage, contrary to policy. I was on board 25 minutes prior to departure, and it appeared that the galley had already been catered."
Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
My adivce: if paying for a premium cabin, do it on an airline that is interested in providing a premium cabin experience.
Apr 12, 2019, 10:46 pm
#324
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
Such as?
Apr 12, 2019, 10:49 pm
#325
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Apr 13, 2019, 9:17 am
#327
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,300
I would send short y sweet email to customer care. Such as "On the following flights (AS 123 1 March, AS 234 2 March, AS 345 3 March), the crew did not serve a pre-departure beverage, contrary to policy. I was on board 25 minutes prior to departure, and it appeared that the galley had already been catered."
Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
And sending an email to customer care takes all of 2-3 minutes. The last one netted me a $100 credit for no PDB on a P fare from LAX-SFO, although that one also included a FA lying to me about the policy, which I also mentioned in the email.
Apr 13, 2019, 10:39 am
#329
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
Apr 13, 2019, 10:40 am
#330
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644