Jun 28, 2017, 8:46 pm
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles
Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.
Routing Rules:
North American Gateway Cities:
Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)
Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington
Award Chart Links*:
Asia
Australia
Europe
India/Middle East
North America
Anyone with 90 posts and 90 days can edit the wiki. Everyone else if you want something added to the wiki please comment in the thread.
Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.
Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
- If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
- Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
- The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
- One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
- Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
- As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
- Awards can be booked 330 days in advance.
- Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).
North American Gateway Cities:
Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)
Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington
Award Chart Links*:
Asia
Australia
Europe
India/Middle East
North America
Anyone with 90 posts and 90 days can edit the wiki. Everyone else if you want something added to the wiki please comment in the thread.
Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later
Sep 2, 2018, 5:23 am
#2656
Join Date: Aug 2015
Location: NY, NY & Long Island
Posts: 76
I called in today to try my first booking CX HKG to SIN.
Agent said that she doesn't see any seats available for rewards.
Weird thing is that she said that i would be on AS website through the search portal if there are CX availability.
I don't think that is true because I looked ahead by 4-6 months and also 6-12 months and still only see JL availabilities.
Is there a magic word or phrase i need to tell the reps to help them search inventory?
Agent said that she doesn't see any seats available for rewards.
Weird thing is that she said that i would be on AS website through the search portal if there are CX availability.
I don't think that is true because I looked ahead by 4-6 months and also 6-12 months and still only see JL availabilities.
Is there a magic word or phrase i need to tell the reps to help them search inventory?
You got a misinformed agent on the phone. The Alaska website never shows CX availability. There is no magic word- though sometimes having checked for availability yourself and feeding the agent specific flight numbers etc helps. Always check on BA, JL OR QF sites. Also, might be worth your time calling back and having another agent check for availability
Last edited by CedarSwampThing; Sep 2, 2018 at 5:23 am Reason: word mix up
Sep 2, 2018, 1:59 pm
#2657
Join Date: Oct 2017
Posts: 138
Hi, I have a SFO-HKG-HND award booked with the long haul in F, but the short haul in PE. I’ll have a few days of stop over in HK. Does anyone know if I can request an upgrade to the ticketed cabin when checking in HK for the Tokyo bound flight? Thanks in advance.
Sep 2, 2018, 3:15 pm
#2658
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
James
Sep 2, 2018, 3:36 pm
#2659
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Sep 2, 2018, 4:36 pm
#2660
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
An exception has been reported upthread Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later . The poster was EXP though.
The poster may have success with a sympathetic agent since he already reserved F but I wouldn't count on it.
It is nice to see an exception for the poster you referenced. However, we don't know the underlying details. Was it done specifically as a courtesy to the family or was it done to accommodate more revenue passengers or standbys?
James
Sep 3, 2018, 6:15 am
#2661
Formerly richh1833
Join Date: Mar 2012
Location: SYD
Programs: QF P1, BA GGL, AS GMVP
Posts: 480
Any experiences with booking EU-HKG post 22/6? I checked every date between 6/9 - mid jan and I only had 1 J from LGW-HKG. LHR-HKG had 0 J for those couple hundred days.
Sep 3, 2018, 12:16 pm
#2662
Join Date: Jul 2017
Posts: 80
Hi guys, I have a quick question about how to amend a Cathay Pacific award booking using Alaska. I've been planning a trip to Africa and want to book (JNB/CPT) --> HKG --> LAX on CX First.
Unfortunately, I couldn't find award space on the african leg of the journey, so a few weeks ago I booked the second segment from HKG-->LAX-->SFO in F to lock in the seat, with the intention of changing the ticket and adding the african segment later.
That said, today I see that CX has married segment award availability from JNB all the way to LAX available - but in PE. Ideally, I'd like to add the first JNB--> HKG PE segment to my ticket, and keep my first class HKG-->LAX segment.
When I called Alaska, the agent was able to find the JNB-->HKG-->LAX availability, though she told me she couldn't add the JNB-->HKG segment to my ticket (even though it seems like it should satisfy the married segment logic). Does anyone know if this is a HUCA type thing, or if this is actually impossible to do? And if it is HUCA, is there any specific language I should use to make it happen?
Unfortunately, I couldn't find award space on the african leg of the journey, so a few weeks ago I booked the second segment from HKG-->LAX-->SFO in F to lock in the seat, with the intention of changing the ticket and adding the african segment later.
That said, today I see that CX has married segment award availability from JNB all the way to LAX available - but in PE. Ideally, I'd like to add the first JNB--> HKG PE segment to my ticket, and keep my first class HKG-->LAX segment.
When I called Alaska, the agent was able to find the JNB-->HKG-->LAX availability, though she told me she couldn't add the JNB-->HKG segment to my ticket (even though it seems like it should satisfy the married segment logic). Does anyone know if this is a HUCA type thing, or if this is actually impossible to do? And if it is HUCA, is there any specific language I should use to make it happen?
Sep 10, 2018, 11:00 am
#2663
Join Date: Oct 2017
Posts: 138
CX just made an equipment change from A350 to regional 777 which has no PE, and downgraded me from PE to Economy. Is there anything I can do?
Sep 10, 2018, 12:58 pm
#2665
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,394
Sep 10, 2018, 7:38 pm
#2666
Join Date: Oct 2009
Location: Ocean Beach
Programs: Alaska MPVG75, AAdvantage PlatPro, Hyatt Platinum, Marriott Platinum
Posts: 535
I'd call AS and see if the partner desk will reach out to CX and ask for the release of either a J seat on your flight or a PE seat on another flight. A couple of weeks ago, I got notice that my wife's F flight HKG-LAX had been downgraded. AS reached out and got her on the later flight that has F. I'd also keep monitoring for release of a J seat.
Sep 11, 2018, 6:17 pm
#2667
Join Date: Oct 2017
Posts: 138
I'd call AS and see if the partner desk will reach out to CX and ask for the release of either a J seat on your flight or a PE seat on another flight. A couple of weeks ago, I got notice that my wife's F flight HKG-LAX had been downgraded. AS reached out and got her on the later flight that has F. I'd also keep monitoring for release of a J seat.
On a different note, I'll be arriving HKG on coming Monday morning when a typhoon is predicted to hit. How does CX usually handles this? Would the flight be usually diverted or just delay taking off?
Sep 11, 2018, 6:21 pm
#2668
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,394
https://www.flyertalk.com/forum/cath...polo-club-487/
PS: First page of the forum:
https://www.flyertalk.com/forum/cath...pt-2018-a.html
Sep 11, 2018, 8:42 pm
#2669
Join Date: Aug 2001
Posts: 1,053
Thanks. I gave them a call and they put in a request for an earlier flight that I actually prefer. Will see if that works.
On a different note, I'll be arriving HKG on coming Monday morning when a typhoon is predicted to hit. How does CX usually handles this? Would the flight be usually diverted or just delay taking off?
On a different note, I'll be arriving HKG on coming Monday morning when a typhoon is predicted to hit. How does CX usually handles this? Would the flight be usually diverted or just delay taking off?
In HKG it took over an hour to get through immigration. Than almost another hour for my bag to appear. I got upstairs and checked in for SIN where they apologized that their lounges were full and suggested which one I should go to. But that one had no showers, so I asked where I could go get a shower... the sent me to the QF lounge which was a case study in tranquility amid the chaos outside.
Flight to SIN departed about 30 minutes late thanks to logjam in baggage handling.
DAK
Last edited by dkerr; Sep 11, 2018 at 9:34 pm Reason: spelling errors