Condor (DE) Partnership (Announced 3/20/2017)
Sep 11, 2022, 12:41 pm
#526
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Maneuvering around the Condor website has its limits but I’ve been able to populate these details past four times flying round trip on Condor.
Jiburi
Sep 12, 2022, 12:52 pm
#527
Join Date: Feb 2004
Location: Washington, D.C.
Posts: 535
Sharing a recent datapoint with regard to mileage posting. Flew FRA > BWI on Saturday (9/10) and the flight activity posted to my account this morning, less than 48 hours after flight completion. The 200% EQM earnings for business class is nice, but I likely won’t be booking flights on DE again in the near future, at least not on the 767-300. The seats are awfully narrow, with little storage space. Not having a flatbed seat on a westbound daytime flight wasn’t a major concern, but wouldn’t want to fly this seat on an eastbound overnight flight. I will say catering was quite good, as was the service.
Sep 12, 2022, 1:24 pm
#528
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Thanks. It seems that the miles either post within a few days or a week (hopefully that is the most common scenario), or they don’t post all, and then you are at the mercy of the retro credit process. In my case, that process has been ongoing for four months, with no indication of any progress. My second email to AS MP Customer Service wasn’t even acknowledged.
Sep 12, 2022, 2:12 pm
#529
Join Date: Feb 2004
Location: Washington, D.C.
Posts: 535
Thanks. It seems that the miles either post within a few days or a week (hopefully that is the most common scenario), or they don’t post all, and then you are at the mercy of the retro credit process. In my case, that process has been ongoing for four months, with no indication of any progress. My second email to AS MP Customer Service wasn’t even acknowledged.
Sep 13, 2022, 9:40 am
#530
Join Date: Dec 2009
Posts: 5,439
Booked and flew a discount economy ticket PMI-FRA on Condor. Couldn't enter AS number at booking or check in.
Now that it's done and flown, any way to see a) if the flight qualifies for any mileage credit/how many or b) request retro credit? The retro credit form asks for a 13 digit ticket number which I don't have from my booking. It's gonna be a few hundred miles if that so dunno if should bother, but thought I'd try
Now that it's done and flown, any way to see a) if the flight qualifies for any mileage credit/how many or b) request retro credit? The retro credit form asks for a 13 digit ticket number which I don't have from my booking. It's gonna be a few hundred miles if that so dunno if should bother, but thought I'd try
Sep 13, 2022, 10:05 am
#531
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Booked and flew a discount economy ticket PMI-FRA on Condor. Couldn't enter AS number at booking or check in.
Now that it's done and flown, any way to see a) if the flight qualifies for any mileage credit/how many or b) request retro credit? The retro credit form asks for a 13 digit ticket number which I don't have from my booking. It's gonna be a few hundred miles if that so dunno if should bother, but thought I'd try
Now that it's done and flown, any way to see a) if the flight qualifies for any mileage credit/how many or b) request retro credit? The retro credit form asks for a 13 digit ticket number which I don't have from my booking. It's gonna be a few hundred miles if that so dunno if should bother, but thought I'd try
Flights must fall within the eligible flight number range below, and your flight must be marketed and operated by Condor. Condor award flights booked into the fare classes above are not eligible to earn miles or elite qualifying miles or segments.
Eligible flight numbers
0001–2999You don’t actually have to use the form because all it will tell you is to email the information because DE doesn’t qualify for automatic processing. This page has the details:
https://www.alaskaair.com/content/mi...request-credit
Sep 13, 2022, 1:39 pm
#532
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
That’s frustrating to hear that you’ve had to follow-up multiple times over several months with no results to date. Hopefully you’ll get resolution soon. Interestingly, when I added my AS MP # at check-in, Condor’s system seems to recognize my oneworld status…next to my AS FFN it displays “EMER”…as in Emerald?
Sep 15, 2022, 3:37 pm
#533
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Last time I flew I called Condor to have my AS number added. The boarding pass showed my correct AS number. It’s been four months and I am still waiting for credit to post.
KTN - not sure. But see https://support-eu.condor.com/Manage...mation-API.htm
KTN - not sure. But see https://support-eu.condor.com/Manage...mation-API.htm
Tho I’ve never booked directly with Condor, I’ve always been able to enter my AS mileage plan and Known traveler number on Condor’s website. It was located on your personal detail area where you have to provide passport details.
Maneuvering around the Condor website has its limits but I’ve been able to populate these details past four times flying round trip on Condor.
Jiburi
Maneuvering around the Condor website has its limits but I’ve been able to populate these details past four times flying round trip on Condor.
Jiburi
Sep 15, 2022, 4:16 pm
#534
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
I did book direct with Condor on their website. You would think that would offer the greatest ability to enter information, but no chance. I did enter all the passport and citizenship information, but there was no ability to enter a frequent flyer number, nor a KTN number, nor what is also applicable in my case, the ARC number which will be needed on the flight back to USA.
Sep 17, 2022, 12:59 pm
#535
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
All of this can be done at checkin. FWIW I was unable to check in with DE's website or app on both the outbound and return. It sort of made sense on the return (since I was starting on LH metal), but I couldn't figure out any legitimate reason why I shouldn't have been able to check on on the outbound where I started on DE metal. (And in-person checkin at LAX is a huge PITA, FWIW, especially when connecting, as they have no airside presence. I presume the same is true at all their US stations.)
PS: It also did not print my onward boarding pass from FRA, which is on an LH-group feeder airline (EN)
Oct 3, 2022, 11:59 am
#536
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
Just thought I'd bump this thread; anybody whose miles did not post immediately after the flight have success actually getting AS to credit after several months? If so, can you let us know what avenue finally made the difference?
Oct 3, 2022, 12:46 pm
#537
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
No luck here. It’s been nearly five months since the flight. I sent two follow ups to MP that have not been deemed worthy of a response (or perhaps they just sit in a pile of requests due to staffing shortages).
Oct 3, 2022, 3:21 pm
#538
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,395
Oct 4, 2022, 3:58 pm
#539
Join Date: Jul 2008
Location: PDX/PHX
Programs: AS 100k, AA MM, HH Dia
Posts: 198
Had my latest flight post ten days later with no intervention… double miles promo, premium economy… almost 20k redeemable miles! I added my AS number at the kiosk in PDX and then confirmed with the check in desk agent - was concerned based on all the issues here and hopefully the return will be as smooth!
Oct 5, 2022, 10:36 am
#540
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
I submitted the missing mileage credit. Then after 2 weeks, I called and requested manual intervention - was told to wait another week. Called back after 7 days and escalated to a Mileage Plan (?) supervisor. Was told that I needed to wait another 8 weeks. Miles posted ~1 week before the 8 weeks was up.
Edit: Made my call. Agent said the case was still open, she would send an email (presumably to DE) and assign the case to herself. Made a to-do list entry to follow up in three weeks.
Last edited by notquiteaff; Oct 5, 2022 at 1:21 pm