PABE

http://www.flyertalk.com/forum/delta...aim-rumor.html

From the SkyMiles forum. As stated in the other post, it is just a rumor so take it with a grain of salt.

dgreen12

Not a rumor any more --- here's the language from their Terms & Conditions for the temporary (through 3/31/15) program:

Terms & Conditions

Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on travel between February 19, 2015 through March 31, 2015. Offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines. Itineraries that include Delta Connection and codeshare flights are eligible as long as the final leg is marketed and operated by Delta Air Lines.Customers must be a SkyMiles member in good standing at the time of travel and award of bonus miles to be eligible and must submit a request form with Delta upon completion of travel. Requests must be submitted via delta.com/BagsOnTime within three days of flight's arrival. All claims must be submitted by April 3, 2015. Limit one request per passenger per outbound or return travel regardless of number of checked bags; requests for multiple trips must be submitted separately. Time to baggage claim will be as measured by Delta's baggage tracking system, where available; lost, mishandled, and damaged bags are excluded. Oversize and overweight baggage and special items are not eligible.

Offer: Earn a one-time, 2,500-mile bonus per baggage delay occurrence. Bonus miles do not count toward Medallion® qualification or Million Miler™ status.

Promotional Fulfillment: Bonus miles will appear on member's SkyMiles statement. Allow up to two weeks after registration for credit to appear.

Miscellaneous: Offer only valid on paid tickets for published fares; not valid for those traveling on employee pass privileges or employees of other airlines traveling on industry discounted tickets. Delta Air Lines reserves the right to suspend this baggage service guarantee at any time and without prior notice in the event of an airport baggage system malfunction, severe weather, or other conditions out of Delta's control that would prevent timely baggage delivery. Delta reserves the right to deny fraudulent, suspicious or ineligible claims. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption, and travel benefits. To review the rules, please visit Membership Guide & Program Rules. Other restrictions may apply. Offers and benefits are subject to change without notice.

Compare to the AS program:

Get Your Bags in 20 Minutes Guaranteed

At Alaska Airlines, we understand how important your time is. That's why we're the first major U.S. airline with a Baggage Service Guarantee.

If your baggage is not at baggage claim within 20 minutes of your plane’s arrival at the gate, we’ll offer you a $25 Discount Code for use on a future Alaska Airlines flight, or 2,500 Alaska Airlines Mileage Plan™ Bonus Miles.

If we don't meet our 20 minute guarantee, simply see one of our Customer Service Agents within 2 hours of your flight's arrival for your voucher.

Terms and Conditions


- Baggage Service Guarantee is valid on flights operated by Alaska Airlines (flights 001 - 999), Horizon Air (flights 2000 - 2999), and SkyWest (flights 3440-3499), with the exception of flights arriving from Mexico, and flights between Anchorage and Dutch Harbor.

- Offer is not valid for checked items delivered to the oddsize/oversize baggage claim area (e.g. checked pets, golf clubs, skis, surfboards, assistive devices, firearms).

- Offer is not valid for non-revenue space available travelers, including Alaska Airlines employees and dependents, Guest Pass travelers and employees of other airlines traveling on industry discounted tickets.

- Alaska Airlines reserves the right to suspend the Baggage Service Guarantee in the event of airport baggage system malfunction, severe weather, or other conditions out of the airlines' control that prohibit timely baggage delivery.

- One Baggage Service Guarantee voucher per qualified passenger, for one or more checked bags.

- Baggage Service Guarantee voucher must be redeemed at alaskaair.com by the date provided on the voucher.

- Baggage Service Guarantee vouchers are transferable but may not be redeemed for cash, bartered, or sold.

- If you elect to redeem your Baggage Service Guarantee voucher for Mileage Plan™ Miles, your miles will post to your Mileage Plan™ account within 3 days.

- $25 Discount Code must be applied at alaskaair.com toward purchase of a ticket on Alaska Airlines by the date provided within the terms and conditions printed on the voucher. Not redeemable at ticket counters or through travel agent.

-Additional terms & conditions apply if you elect to redeem your Baggage Service Guarantee voucher for a Discount Code. Please visit our About Discount Codes page at alaskaair.com for additional information.

* * * * *

How much would anyone care to wager that the Delta program folds quickly? They'll be giving out SkyPesos like crazy.

channa

And with the new SkyMiles program, 2,500 miles is quite lucrative -- a lot more than you get for many trips themselves.

Yes, DL will be handing them out like candy. I've waited well over 20 minutes for DL on several occasions.

The processing seems nicer, though. Since DL has all scans online, they can easily tell from the back office if it is a valid claim.

Eastbay1K

Picture it -

Longtime AS customer decides to try DL because of the offers, etc., but doesn't want to yet jump the MP ship and join SM until he's been able to test the goods.

Bag shows up late. He doesn't get anything for it. Potential for goodwill and a new long term customer blown.

AS gives out the goodwill in the reverse situation, and makes (or at least doesn't lose) $ in the equation, because you have to buy another ticket to redeem the goodwill.

channa

Always use a place and date.

Picture this, Seattle, 2015...

beckoa

Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)

Ha. Like this will work well on DL

ashill

And Alaska introduced the baggage guarantee when they added the first check bag fee, with the voucher equal to the bag fee. So if the bag isn't delivered in 20 minutes (and you'll fly Alaska again in the next year), no net bag fee.

channa

It's going to work very well if you're on the receiving end of the SkyMiles.

98103

Let's look at some of the highlights of this new "perk"

Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on travel between February 19, 2015 through March 31, 2015. Roughly a 6 week period. AS guarantee doesn't have an expiration date.

Offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines. Itineraries that include Delta Connection and codeshare flights are eligible as long as the final leg is marketed and operated by Delta Air Lines. Alaska applies their offer to Flights from Mexico and Canada as well.

Customers must be a SkyMiles member in good standing at the time of travel and award of bonus miles to be eligible Not required for the AS guarantee.

and must submit a request form with Delta upon completion of travel. Requests must be submitted via delta.com/BagsOnTime within three days of flight's arrival. All claims must be submitted by April 3, 2015. Limit one request per passenger per outbound or return travel regardless of number of checked bags; requests for multiple trips must be submitted separately. Time to baggage claim will be as measured by Delta's baggage tracking system, where available; As opposed to just seeing the baggage agent for your voucher number which you can upload onto the AS system yourself.
lost, mishandled, and damaged bags are excluded. Oversize and overweight baggage and special items are not eligible. Hopefully this is because you're going to get more than 2,500 sky pesos, when your bag is lost, but .

- - -
So for 6 weeks only, you can go on line to claim sky pesos when your bag is late. What happens after the end of March? Doesn't seem like they really wanted to offer this, but felt they had to.

steveman518

Being required to submit the request to DL online would allow Delta to just reply with a stupid scripted e-mail somehow saying that you're not going to be eligible for some reason or another...

beckoa

Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)

Yeah was wondering how that would fly

Jeeves

About a year ago, my son flew DL to Santiago, Chile. His bags went to Salt Lake City. Yes, the airports have similar codes. Trying to get compensation out DL was a big hassle.

steveman518

Especially since the T&Cs don't outline when the clock starts( when the seat belt signs come off, or when the last passenger gets off) or when the clock ends (when the first bag arrives, or when your bag in particular arrives), so as long as DL uses their typical non-specific language they can pretty much get away with anything and not give anyone the miles barring a huge delay

IceTrojan

Conbine this with the fact that AS actually empowers their agents to provide compensation (plus I've had agents use the bag guarantee certs as mea culpa certs in other situations), and what you have is DL matching what they think is on paper and have no idea how it's actually executed.

Over/under on when the first "I didn't get my 2,500 miles for my late bag!" thread will appear on the DL forum?

berliner5000

I literally laughed out loud at this one.

+1 ^