Trouble Using Atmos Summit Wi-Fi Passes?
Jan 23, 2026 | 7:48 am
#18
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,360
Not Atmos Summit, but I wasn't able to get a complimentary AS Wi-Fi pass to work when I chose one as a milestone award. AS' web portal wouldn't recognize the pass, which was supposed to be attached to my AS account. Seemed more than happy to take payment, though. Contacted Customer Care after the fact, and they apologized that I'd had problems but didn't reissue the pass. I won't choose it again (and don't recommend others do, if it's this inconsistent).
Jan 23, 2026 | 8:37 am
#19
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,289
Jan 23, 2026 | 7:57 pm
#20
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,721
I've noticed that the passes don't work if you don't have your Alaska FF# in the reservation. My wife and I both have Summit Visas and the associated wifi passes. On several recent flights my wife had her AA FF# on the reservations whereas I had my AS FF# on mine. My wifi passes worked, hers did not. Has anyone figured out a work-around?
Jan 23, 2026 | 10:43 pm
#21
Join Date: Feb 2017
Programs: Alaska MileagePlan MVP
Posts: 208
Not Atmos Summit, but I wasn't able to get a complimentary AS Wi-Fi pass to work when I chose one as a milestone award. AS' web portal wouldn't recognize the pass, which was supposed to be attached to my AS account. Seemed more than happy to take payment, though. Contacted Customer Care after the fact, and they apologized that I'd had problems but didn't reissue the pass. I won't choose it again (and don't recommend others do, if it's this inconsistent).
Jan 24, 2026 | 1:21 pm
#22
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,289
I've noticed that the passes don't work if you don't have your Alaska FF# in the reservation. My wife and I both have Summit Visas and the associated wifi passes. On several recent flights my wife had her AA FF# on the reservations whereas I had my AS FF# on mine. My wifi passes worked, hers did not. Has anyone figured out a work-around?
I guess they don’t want you to “double dip” and use your Summit benefit while crediting to a partner airline. Sigh.
Jan 25, 2026 | 5:31 pm
#23
Original Poster
Join Date: Apr 2006
Posts: 1,302
I've noticed that the passes don't work if you don't have your Alaska FF# in the reservation. My wife and I both have Summit Visas and the associated wifi passes. On several recent flights my wife had her AA FF# on the reservations whereas I had my AS FF# on mine. My wifi passes worked, hers did not. Has anyone figured out a work-around?
Great catch. Thank you.
Jan 25, 2026 | 5:34 pm
#24
Original Poster
Join Date: Apr 2006
Posts: 1,302
Jan 25, 2026 | 6:46 pm
#25
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,289
Given that WiFi is going free anyway, it’s bizarre that they are so restrictive here. Or should I say, cheap?
And it may not be in the T&C, but who are you going to argue with? Their T&C were written by last year’s summer interns…
Mar 29, 2026 | 6:43 pm
#29
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, Hertz PC, Marriott Lifetime Plat, CO, 7H, BA, 8E
Posts: 44,209
It's just a function of how it works. It's tied to your AS MP# (or atmost #) versus just a code.
Yesterday | 1:47 am
#30
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,289
Complimentary Wi-Fi: The Primary Cardholder will receive 2 Alaska Airlines single flight Wi-Fi passes credited each calendar quarter for a total of 8 Wi-Fi passes per year (every 12 months from account open date). To qualify for Wi-Fi passes, the Primary Cardholder's account must be open with active charging privileges. Passes are valid through the end of the quarter in which they are issued. Quarterly allotments of passes will be credited to the Atmos™ Rewards Program account on the first day of each calendar quarter (January 1, April 1, July 1, October 1). Wi-Fi passes for a new account will be credited to the Primary Cardholder's Atmos™ Rewards Program account within 30 days of account opening or upgrade. All Wi-Fi passes are valid through the end of the quarter in which they are issued.
I will note that the Wifi voucher benefit is no longer (?) listed among the features of the card on these pages:
https://www.bankofamerica.com/credit...-credit-cards/
https://secure.bankofamerica.com/app...gle/#/prefill/
(the quote above is still in the T&C)