Access declined [Priority Pass member experiences]
Apr 24, 2019, 10:27 am
#91
Join Date: Feb 2018
Location: Sunny So Cal
Programs: SPG, HH, IHG, BA, DL
Posts: 192
CDG Star Alliance under renovations - PP denied
4/9/19:
Denied entry to Star Alliance Lounge @ CDG - Terminal 1.
Reason: renovations.
PP: claimed they knew nothing about the temporary closure to PP holders.
Issue: they allow only business class ticket holders to access the partitioned off lounge.
Denied entry to Star Alliance Lounge @ CDG - Terminal 1.
Reason: renovations.
PP: claimed they knew nothing about the temporary closure to PP holders.
Issue: they allow only business class ticket holders to access the partitioned off lounge.
Apr 24, 2019, 11:29 am
#92
Join Date: Apr 2019
Posts: 1
I signed up for Priority Pass almost a year ago. I generally use American Airlines Admirals Club access on international flights since I am AAdvantage Platinum. I supposedly have 10 free PP club accesses with my membership but so far have not been admitted on my 2 attempts. Either there is no lounge in the airport/terminal where I am or it is a partner lounge (e.g. Alaska - soon to go away) where access is capacity controlled. I don't consider PP to be a good deal at all. Caveat emptor.
Priority pass Lounges are best in Europe and in Asia anyways and the airports in those two continents have at least two Priority Pass lounges, for the most part.
Apr 24, 2019, 6:24 pm
#93
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
4/20/2019 -
Denied entry to lounge @ PPT
Alleged reason - too busy and only admitting business class flyers on Air Tahiti Nui. Given the consistency of the flight times, one should basically never expect to be admitted with Priority Pass
Denied entry to lounge @ PPT
Alleged reason - too busy and only admitting business class flyers on Air Tahiti Nui. Given the consistency of the flight times, one should basically never expect to be admitted with Priority Pass
Apr 26, 2019, 10:57 pm
#94
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,356
I recently entered The Club @ ATL. I had a printed pass from Lufthansa as a business passenger. When I entered, I was directed to a blocked off section of the club, where only passengers of certain airlines were allowed. Although the main section of the lounge was crowded, there were very few pax in the reserved section. Food and beverage was comparable to the United clubs in domestic airports.
Apr 27, 2019, 10:39 am
#95
Join Date: Sep 2014
Posts: 2,531
Oh, is THAT what's going on? I noticed in recent months they have that small, walled-off area by the entrance cordoned off, bute there are still people in it. Yet when I entered with a LH Biz boarding pass recently, they did not direct me there. I went into the packed main lounge as usual, wondering why they had the other area cordoned off.
At one point they were cleaning the coffee machine in the main area and directed me to the roped off area to get more coffee -- it was very quiet with only 5 people in the whole area, while the main area was packed and they were making people wait to enter the lounge. But I guess it's too hard to rope and un-rope the area between flights, and you need that capacity to be ready ~90 minutes before the flight when people start arriving.
On my previous visit, about a year ago (also on a Sunday), I was in the lounge for about 8 hours (missed a flight) and that area was not roped off, but the lounge was also not very crowded.
Aug 8, 2019, 7:29 am
#96
Join Date: Aug 2002
Location: San Francisco
Posts: 2,347
Denied entry to CDG Star Alliance lounge
On 8/8/2019 at 15:00, flying CDG - DUB on EI. Lounge dragon did not mention capacity control as reason but that entry not possible on Aer Lingus. ??? Priority Pass info does not state that entry is dependent on airline or routing...
Aug 9, 2019, 11:03 am
#97
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Did you show her the PP card? This sounds like a mistake/miscommunication.
Aug 23, 2019, 10:47 am
#99
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
Denied at both lounges the last four times I have tried at ORD. In the PP listing it says access may be restricted during certain hours, but I was not there during those hours. Each rep told me that they had to hold space for Business class customers who were due to arrive.
Aug 23, 2019, 2:41 pm
#101
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
One ORD lounge does list specific times:
The other uses a generic escape clause:
Originally Posted by AIR FRANCE - KLM LOUNGE Chicago IL O Hare Intl (International Terminal 5)
Access may be restricted between 13:00 - 16:00 & 18:00 - 20:00 daily.
Originally Posted by SWISSPORT LOUNGE Chicago IL O Hare Intl (International Terminal 5)
Access may be restricted due to space constraints and subject to changes in flight departures -
Sep 14, 2019, 7:32 pm
#103
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Sep 14, 2019, 11:32 pm
#104
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
I find the denials at The Club locations particularly annoying as I believe they are owned by or somehow corporately affiliated with PP. The one at SJC is really bad at blocking off a good 50% of the space due to their contract with BA. And this is 4 hours ahead of departure. That causes a waitlist for everyone else. I'd be really really ticked off if u was separately paying for PP instead of just really ticked off that a benefit of my expensive CC is becoming more and more useless