Access declined [Priority Pass member experiences]
Aug 20, 2018, 2:25 am
#1
Original Poster
Join Date: Sep 2017
Posts: 26
Access declined [Priority Pass member experiences]
Hi!
I’m a priority pass owner and have used PP only a couple of times. People are talking that they can’t enter lounges because they are too crowded but how many times have you had this experience?
Do you say that your access is declined more often than entering the PP lounge?
I personally have never been declined.
Mouke
I’m a priority pass owner and have used PP only a couple of times. People are talking that they can’t enter lounges because they are too crowded but how many times have you had this experience?
Do you say that your access is declined more often than entering the PP lounge?
I personally have never been declined.
Mouke
Aug 20, 2018, 2:31 am
#2
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
When a lounge is full/at capacity, fire safety regulations say that no more can come it. It really has nothing to do with PP. Some partner lounges restrict the number of PP guests they will/can accommodate.
Aug 20, 2018, 12:49 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Nor have I been declined yet either, though I'm only using the Pass once or twice a month. I think it's a genuine risk, and the issues with Alaska are well documented elsewhere in this forum, but for many passengers it is probably something they don't experience.
Aug 22, 2018, 12:56 pm
#4
Join Date: Apr 2008
Location: BOS
Programs: SPG
Posts: 67
Waited 5 min and returned, asked a different person to have the next entrant with status guest me in. Worked.
Aug 22, 2018, 1:34 pm
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
That is indeed a result!
Aug 22, 2018, 1:50 pm
#6
Join Date: Mar 2017
Posts: 556
I was recently declined at a lounge in ACC (Accra, Ghana) because I had two guests. I was told that this particular lounge admits only one guest. We went to a different lounge and got right in with all three of us.
This is my only experience with being declined. I have Priority Pass Select through Chase Sapphire Reserve.
This is my only experience with being declined. I have Priority Pass Select through Chase Sapphire Reserve.
Aug 23, 2018, 7:55 pm
#8
Join Date: Apr 2008
Location: BOS
Programs: SPG
Posts: 67
Aug 24, 2018, 9:10 am
#9
Join Date: Oct 2011
Posts: 1
I signed up for Priority Pass almost a year ago. I generally use American Airlines Admirals Club access on international flights since I am AAdvantage Platinum. I supposedly have 10 free PP club accesses with my membership but so far have not been admitted on my 2 attempts. Either there is no lounge in the airport/terminal where I am or it is a partner lounge (e.g. Alaska - soon to go away) where access is capacity controlled. I don't consider PP to be a good deal at all. Caveat emptor.
Aug 25, 2018, 8:27 am
#10
Join Date: Apr 2018
Location: Tamworth, England
Posts: 41
3 times at MAN the escape and aspire lounges basically don’t let cards in at certain peak times every day, they’ll always find room should you book and pay though.
once happened at ATL but to be fair it was busy.
once happened at ATL but to be fair it was busy.
Aug 25, 2018, 8:54 am
#11
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
That's the point of booking, so you are guaranteed entry... It seems to be a bit better this year for some reason, I've not been refused once all year and I travel weekly from T1.
Sep 1, 2018, 12:27 pm
#13
Join Date: Sep 2017
Location: GIG - YYC - SVO
Programs: Lost it all and don't care
Posts: 945
Originally Posted by Mouke
People are talking that they can’t enter lounges because they are too crowded but how many times have you had this experience ?
Sep 2, 2018, 12:15 am
#14
Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,788
LAX T6 Alaska Lounge almost always has a no-PP sign out due to capacity. I've never seen no sign. It's a relatively small lounge and usually packed.
MAN T1 Escape lounge frequently has a no-capacity sign, not just for PP but for everyone.
MAN T1 Escape lounge frequently has a no-capacity sign, not just for PP but for everyone.
Sep 2, 2018, 2:38 pm
#15
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
I got lucky -- even though the 'At capacity" signs were out in both PDX and LAX last year, the Alaska lounge dragons, after long pauses, decided to admit me, as if they were sizing me up (I'm sure they were checking upcoming flight arrivals or something). Then the PDX one scolded me for having a to-go bag from Capers until I had to reassure her that I was planning on eating my brownie on the flight, not in the lounge.
So zero denials, but two near-misses.
So zero denials, but two near-misses.