You are going to get them back, right? Do we have to print out copies of our account status to prove what we are owed? I don't keep copies of my boarding passes once it credits to my account.

Just checked online and looks like it happened to me too - my flights for Dec 2010 and Jan 2011 have suddenly disappeared, and now I have a negative APD balance.

Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit?? :confused:

I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.

Talked with AirNZ who said they are working on their system at the moment and the missing flights should re-appear soon (an unspecified time). Apparently the helpful person could see the flights that had dissappeared.

Damn, I am missing 20 odd also. I hope they re-appear as I need them 2 get gold...

I had the same message appear for me last week when checking my flights for Jan 11. I had 3 of 7 flights missing. I emailed them on Mon and hadn't heard from them by Fri so rang AirNZ.

Thankfully all sorted now, but quite frustrating at the time.

Just checked mine and all SP's earned from Dec 1 have gone from summary - just on 300 SP and APD and consequently from balances.
Was fine this morning - NZ sort please

Checked again all international flights since Sept 8 have disappeared on mine and the boss's.

Took my first trip on a Q300 for the year today only to find my fast bag tag on my rollerbag was torn - went to the lounge and asked for another where i was declined saying that two fastbag tags should have been sent out (never seen anything, ever).

I asked another lounge agent and was given one once they confirmed i was NZ*G

http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O

In WLG lounge there is a big stack of them on the counter inside.

I think the SP issue might have resolved? Just hasn't updated my most recent SP from flight today

They had a big stack at the counter at the AKL lounge too, she grabbed a handful and give me one.

On another slightly annoying note, new rollerbag/laptop bag is about 1cm in height and depth too large (due to the wheels) - no problem on the Jets but the Q300 was a push and shove - might have to fork out for another bag :(

That is why I have a small rollaboard.

Its a briefcase roller-combo and i have a number of things i have to take in it, don't want to divide the items between two bags as thats a pain, but i'm gonna downsize it as best i can i guess.

Just checked myairnz - recent activity has lots of entries that make no sense, i assue its from this time last year which has been recredited or something due to the IT issues?

When will the multi city tool be working properly.
I am trying to book HKK to MEl on weekend of 25 Feb to 1 Mar.
Just going in and trying on the main search page gives one option on each day. Try CHC to MEL and you get mutiple options. Try the multi tool search and again it gives reduced options even though there are 4 available.
Of course call contact centre and they charge for what should be a simple basic IT thing - let people choose from the options available or get rid of the options - no wonder people are using TA's to book

Mine is also going nuts, lots of credits and corrections going back to November, updating every day since late January.

I think the point Kiwi Flyer was making that at WLG and CHC they are there for you to help yourself.They have just come out with a revised design which uses has the Air NZ Koru at the end of the plastic tag so that they will be less prone to flying off in the wind.

Yep i have been given one of the new ones

My last flights have not posted, and I can't recall if I paid for them or if they were paid for using airpoints dollars.

Can anyone conform if you take an airpoints flight - does it post as earning 0 status credits and 0 airpoints dollars - or as neither is earned does it not post at all.

IIRC they do not post. D you have a copy of your tickets? They will say if you paid by Airpoints or not.
Also go through our account history and that will show an Airpoint payment deduction for the flights.

They don't post at all.

My account is still a mess. Seems to be taking a while to fix the glitches this time :(

Just went from having a positive number for the number of points earned contributing to requal to having a negative number now! Lost about 150 points or so magically :(

Sorry to hear that skyglow, but not surprised.
I check my kids accounts regularly as they were only 6 airpoints away from becoming gold, and the system is a mess right now. Low and behold they lost 182 points EACH over night. Wot the???
My account and my hubby's also needed attention with points being deleted then added then deleted again. Frustrating thing is even after calling AirNZ and getting it all sorted out, 48hrs later is happened again.
Each time they apologise and say its a bug in the system.

I also got a fright checking MYAirNZ at the airport before the flight which would give me gold. 50 odd SP went missing but I left it a few days and it sorted itself out. I'm sure it will be fine, just give it a week, and if not then might pay to make the call. It seems to be a common thing lately.

Great now ive randomly lost 60SP

Jikes... this reminds me of an account of mine with a certain New Zealand retail bank.

Any chance we could have an updated on when this will be fixed?

Cheers

Dont know if this has been mentioned here before but I have been told (and seen it happen) that SC will expire while you are trying to qualify for a particular tier. While I was on the mission to hit GE I was earning and losing SC at an equal rate.

I spoke to an excellent guy at NZ who emailed me a screen dump of my activity from their system showing me when I flew in a corresponding period last year and how those will affect my chance of qualifying for GE. Becuase of that, I was able to make GE (plus a LOT of Tasman/PI flights in economy!!).

Now in terms of requalification, I am not sure if the same applies.

Yes what you were told is correct. I had to rush two flights in to qualify Gold, even though the date should a couple of months to go. The reason was I had flights from the previous 12 months drop off.
For requalification you are reset to 0 after your status kicks in, but to requalify to a higher tier the previous 12 months' activity still count.

Seems only to be recent but most domestic flights all show a duration of one hour when you click on the flight number

The low price domestic add ons are not available on a lot of fares - come on NZ.

What exactly do you mean?

With the current PI specials NZ are advertising AKL to Samoa $199, New Zealand to Samoa $249 - seat only. The difference stays at $50 as it goes up to Works etc.
it does say in the small print - "Capacity is limited and will not be available on all flights", which I take to mean ifit does not show the special price ex AKL then normal rules apply you pays what the system says.

If however it shows the special ex AKL, then the special ex NZ should apply.
EG Auckland to Samoa - 28 march $173 + tax ($199), Christchurch to Samoa $223 + tax, Hokitika to Samoa $422 + tax. Try again 9 April, from Auckland $173 + tax, from Christchurch $447 + tax , from Hokitika $900 + tax.

Either it is a special from New Zeland or it is not, to try and rely on "not available all flights" is a load of claptrap. The advertising clearly states a price from Auckland and a price form New Zealand, the other advertising shows the fares applicable from New Zealand being $50 dearer than Auckland, but NZ continue to mislead. Wonder why they got in trouble with ACCC.
So thats what I mean, they or their system is wrong. Yes I have raised this and other issues directly with NZ, and to date some have been fixed and others looked at and another so far is about 13 months since it was raised and still has not been answered or fixed.

What booking class does the domestic leg book into?

Could it be that the booking class is not available on the domestic leg on the dates you select, even though the cheap booking class is available ex AKL?

Booking class totally irrelevant. They are advertising one price form Auckland and another from New Zealand, if the Auckland price is available then the New Zealand price should be available otherwise they may as well just advertise the Auckland price and we take pot luck with the price from elsewhere in NZ as per usual.
it's a real shame that no-one from NZ or a certain government department is a regular on here as I am sure they have channels to bring these things to the attention of management - or do they and no-one higher up cares?

That seems to be the problem, looking at a few dates. On some days the itinerary forces an overnight connection in AKL, and puts pax on the last HKK-CHC flight of the day, which often seems to only have Y availability, which forces the fare into Y for the whole itinerary.
The New Zealand price is available, but is dependent on availability on individual segments. The segments you chose don't have availability for the cheap fares; and I note they are available on other days.

Ah ah, the old chestnut it must be Hokitika to Christchurch.

Look at 7 April to Samoa, from Christchurch $208, from Hokitika $900 - last flight out of Hokitika to Christchurch is $264, so charging $692 to go Hokitika to Christchurch, Hokitika to Auckland on last flight of day is $592, which means that 900 - 592 = $308 for a fare from Auckland they say is only $158 (Auckland to Apia). Yes heard it all before pay a bit more for misconnects etc - not what the advertising indicates.
A lot of the time it is cheaper for us to fly to Aus via Auckland than it is to fly via Christchurch even though we have to fly to Christchruch to get to Auckland:)

Quick look elsewhere and ranges from $617 to $258 for Hokitika to Apia, actually get a choice of flights out of Hokitika unlike NZ site which does not give that choice!!

Looking at flight availability, that is exactly what it is. If you have information to suggest otherwise, please share it.

Because the Y only availability on HKK-CHC forces the whole itinerary to a Y fare which results in the total price of $900.

I would hope your friendly travel agent should be able combine these so that a Y sector on 1 domestic leg can be mixed with the lower ex-AKL booking class. Not always possible to do what we want online.

Eg - try and seat 3 pax on the 1 PNR in different spots around the aircraft....

Let's look at the limit case regarding fare buckets. If one of the domestic sectors is totally zeroed out, should NZ still sell you the cheap fare?

And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?

Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.

Problem is that even when they were loaded the other day (I checked ~5am, when they were loaded about midnight), I personally couldn't find anything at the deal price from 5-6 NZ destinations across 5-6 different dates through out the advertised period. It appears they havn't loaded any into their inventory

NZ Trout - answer is yes. If you are going to put out a special you are required to have a reasonable amount of the special available, as you will see from Brenrox, within hours of it coming out some places had nothing.
Other point is why other sites can do it for between $250 odd and $650 odd when NZ cannot.
Realise this does not affect the majority of folks here, but I still ask why do they do it and why do they get away with it. The Comcom is not particularly helpful either, and like I said must be someone here from NZ who is willing to front up and explain.

Now this:
AMENDMENT TO SHORTLIFE SALE FARES TO SAMOA, NORFOLK ISLAND AND FIJI
Air New Zealand wishes to advise of a fare reduction of the Shortlife Economy Class sale fares to Samoa, Norfolk Island and Fiji (PBAGP37, LWRKP37, LDLXP37) effective immediately for sales to 15 Mar 2011. Below are details of the Seat + Bag Economy fares available. The Works and Works Deluxe pricing is included on the attached fare sheets.

To Samoa
Ex AKL Seat + Bag – PBAGP37 $188 ow via CRS ($178 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $238 ow via CRS ($223 ow via internet) plus airport & govt costs $26
Travel Period: 28 Mar – 30 Jun 2011 with the exception of:
AKL-APW: travel not permitted: 13 - 27 Apr 11
APW-AKL: travel not permitted: 20 - 30 Apr 11

To Norfolk Island
Ex AKL Seat + Bag – PBAGP37 $130 ow via CRS ($122 ow via internet) plus airport & govt costs $109
Ex Rest of NZ Seat + Bag – PBAGP37 $180 ow via CRS ($170 ow via internet) plus airport & govt costs $109
Travel Period: 27 Mar – 25 Sep 2011 with the exception of:
AKL-NLK: travel not permitted: 17 Apr – 15 May 11
NLK-AKL: travel not permitted: 01 – 22 May 11

To Fiji
Ex AKL Seat + Bag – PBAGP37 $163 ow via CRS ($153 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $213 ow via CRS ($203 ow via internet) plus airport & govt costs $26
Travel Period: 13 Mar – 31 May & 01 – 30 Sep 2011 with the exception of:
AKL-NAN: travel not permitted: 13 - 23 Apr 11
NAN-AKL: travel not permitted: 24 Apr – 02 May 11

Booking Class: International: P Class (PBAGP37), L Class (LWRKP37 and LDLXP37) NZ Domestic - please use V class
Restrictions: 1. Card Payment Fee: A fee of $5 per person per one way journey applies to card payments
2. No child discounts with the exception of LWRK/LDLX which are adult fares less $10 one way
3. ^ Where travel is operated by one of our codeshare partners only The Works product will be available.


Wingtips 1991