Don't you get the emailed itinerary/receipts?

Have booked online AKL/BNE return in March. Booked Works in Space+, 747 outwards, 777 return.

As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.

Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.

Had this happen to me recently. Could be an equipment change. In the ultimate seating thread:

Hmm. When this has happened in the past the seat numbers have disappeared and then I noticed the equipment change and took it from there.

Is it possible it's an equipment change from 777-200 to 300??? But that's probably just an impossible dream! :)

Then I noticed your additional quotes. Thanks for that. Will just keep checking. I doubt it's a full flight unless there are a couple of footie teams booked.

Just booked 777 BNE/AKL in April and having the same problem. So must be a website issue.

Yes, sounds like it must be. Is Paul, or anyone else from NZ IT, around to comment, please?

Just a question: is there a reason why we can't book to San Diego or many other cities around the world using airnewzealand.co.nz? I'm not sure why you would want to push us to expedia or another online travel service. Just wondering.

Paul (I think) did address this a while back, said cities available were constantly under review and added when it was felt warranted.

So does that mean it would cost more to add cities than it does in the lost revenue from direct bookings? I'm not sure how much they lose when someone books through expedia as opposed to the Air NZ website.

Passport details
 

I have updated my passport details in my profile a number of times and for some reason it defaults back to details for a prevous passport. I have had at least two new ones since then!
Can it be fixed so the passport details stay as I enter them into my profile......

I had the same problem. Did it time and time again - very frustrating. It only got fixed when I was talking to an NZ staff member who said it always happens. She put in the new details and it's been stable every since.

A small thing, but nevertheless important, which should be fixed.

really frustrating when things like that happen, however I have no probs with my recent passport change of number

Nether mine seems to work fine aswell.

Maybe it's been fixed now. My problems were a while back!

I will update my passport details again and see if it sticks this time....

From the grabaseat getaways page this morning, in the European Masters deal:

Return flights to Auckland
Dep Sat 29 Jan 2011 (morning)
Rtn Sun 30 Jan 2011 (afternoon/evening)

European Masters
Te Papa, open 10am - 6pm more info

Long taxi ride from Mangere to Te Papa!

It's easy. Just take the train. :rolleyes::D

well maybe they got confused Te Papapa is very near Mangere, not too many european masters there that I know bout tho

Why doesn't NZ include tax on the flight selection page?

Tax varies by routing.

Example on a AKL-SYD booking
http://farm6.static.flickr.com/5085/...2e098326f6.jpg

By the time you get this page the routing in not going to change, Surely it could be included on this page. Qantas does seem to do it

Yet another APD crediting saga
 

My GE Partner and I flew 24 Dec and 7 Jan for the holidays. My flights credited in less than 48 hours correctly, however nothing for my partner.

Went online to claim missing APD - the computer recognised and accepted the flights and responded that the claim had been successfully processed and balance of APD updated, yet did not show up online.

Made a call and was advised Credit Admin would fix - nothing showed for over a week. I remembered I had an email address for that team and emailed directly. No reply, however the missing APD was finally credited the next day.

If those APD had posted when they were supposed to, my GE Partner would have qualified for Silver independently, which of course doesn't matter in this situation.

I wonder how many pax have lost out on earning the next status tier because NZ didn't credit points when they were supposed to?

Wrong Seatmap on MyAirNZ for 767
 

I am booked on NZ175 in May AKL/PER in Y. The seat map while booking shows the latest config with the 32" pitch and WD in the fwd cabin of Y. However when selecting seats on MyAirNZ it is showing the old config with Space+ etc. The upshot is that seats 10A & B do not show and these are, I am told, very good seats to try and get. Is there any reason why the later seat config has not been added to MyAirNZ?

ZK-BEU

thanks for the heads up, I did choose my sets for flights on 767 in May/June and did wonder why when selecting seats through myairnz as to why there were so many seats at 32"

this lack of attention to detail by airnz is very very annoying - they give us myairnz to increase pax ability to take control of our flight arangements and then provide incorrect info

on 767 is it still correct that space+ is 7-13JK and 10-16AB?

presume this is for the entire 767 fleet

No space+

NZ includes it on their Australian website.

The other thing is, on the New Zealand website, the total amount including taxes is shown on the side pane on the right after you select a flight.

oh flip I cannot keep up - not being all that regular TT I forget these things, and can't keep up with the changes

so TT

1) A320 there is limited space+ (ie 32" not what we had been used to) at 1 ABC, 2-6 D-F?

and on 767 there is 32" at 7-13 JK and 10-16 AB, and some seats in rear cabin? (in which case seat map on myairnz seems to be correct for my flights)

If the flights are within the rolling 365 days as dates they were actually flown, then they can manually award the status. So there may be an extra comp for your partner in that.

I have flight from MEL this week; ExpertFlyer is showing the (now interim) new 320 seat map.

However, MyAirNZ is showing the old 8 J map when I attempt to check seating with my booking.

Are there any of the old 8J configured 320's still flying?

None of the old ones left. they have the same issue with the 767's on MyAirNZ. I rang NZ and they can see the new config and select seats for you

ZK-BEU

Thanks.

MyAirNZ was still showing my 2D as my allocated seat (I've had that for several months), but of course that does not exit on last years 8 Business seat configuration, so my seat is not highlighted.

Anyway, E/F was showing 1C as being free so I called was able to change to that.

Will be boarding early as he flight is showing Y5 B0 M0 ...

I have a fully NZ ticket which the system doesn't recognise as mine, whether I try to access it logged in or not.

I have a similar situation where My Airnz won't accept an NZ PNR. It is not a great tool if can not enter all my flights in it....

I've recently noticed that my bookings for Intl itineraries disappear from myairnz if I ring up and make a change to them, the Helpdesk can't explain why this happens?

Once you change an online booking it becomes an offline booking which the website cant access. Its a known bug!

Did any one else here suffer from missing a seemingly random number of points on Saturday morning? I normally wouldn't have noticed but since I was planning to use them I found I was down 100 or so points (air & status). I rang up and nobody had any answers apart from "appears normal on this side". Then magically on Sunday morning the points are back. What concerns me is that normally I wouldn't have even noticed them missing.

Did the deduction & recredit show up on the transaction lists?

Miles & More sometimes adjusts transactions without telling you. But in my experience Air NZ creates adjustment entries which makes it easier to spot, although due to journey credit complexities and corrections of adjustments of adjustments can still be hard to figure out.

What a mess. Magically about five hundred and fifty airpoints dollars and status points from December have disappeared from my account. The original transactions have just disappeared. No sign of reversals or anything else. They were there on Friday and are gone today. Interestingly they were part of a round world trip and the other star carrier points are there but the NZ activity has gone....:td:
Would be really useful if Airpoints accounts were reliable......

The strange thing is also that a return AKL-SYD trip from last year some time appeared as the latest activity when the points disappeared, which I mentioned to the call centre, but they couldn't see it on their side (yet they could see the same points balance as me). So I guess something went screwy with just the myairnz side, although you'd think they would be linked, working in IT I know it's never that simple!

I guess i need to keep a closer eye on my points.

I'm having pretty strange things happening with my points too. Suddenly gained about 90 status points since yesterday somehow...and an old flight is appearing as the latest activity.