Missing SP & apd
Mar 7, 2026 | 7:27 pm
#16
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 209
Flew SGN-SIN (SQ) SIN-AKL-WLG (NZ) arriving in WLG today and nothing has been credited yet.
Crediting was prompt as usual on departure a couple of weeks ago (NZ legs after take off and SQ leg later that day)
Crediting was prompt as usual on departure a couple of weeks ago (NZ legs after take off and SQ leg later that day)
Mar 7, 2026 | 8:11 pm
#17
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
Nothing on 8 Mar 26
No APD SP or SP boost rally accrued domestically today.
I think we have enough data points to suggest that there is a widespread issue that I guess could resolve itself if Air New Zealand understands what the issue is
I think we have enough data points to suggest that there is a widespread issue that I guess could resolve itself if Air New Zealand understands what the issue is
Mar 7, 2026 | 11:05 pm
#18
Join Date: Sep 2023
Location: Auckland, NZ
Programs: AirNZ Elite
Posts: 155
The new multicity interface seems to display when using Edge but the current interface displays with Chrome. Much prefer the current one, the new one just has too much wasted white space. Clearly someone is designing it to be used on a 32" desktop display and not for anything smaller.
Mar 8, 2026 | 3:51 am
#19
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
The new multicity interface seems to display when using Edge but the current interface displays with Chrome. Much prefer the current one, the new one just has too much wasted white space. Clearly someone is designing it to be used on a 32" desktop display and not for anything smaller.
But back on track - has anyone had SP/APD/SP boosts credited this weekend?
Mar 8, 2026 | 3:55 am
#20
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 483
I flew CHC-AKL on 5 March. I checked this morning after reading this thread and nothing has credited. I called the 0800 number and the staff member was nice but didnt know what was wrong or how to fix it. She logged a request to a review team so Ill see when they turn up.
Mar 8, 2026 | 3:58 am
#21
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
I didn't think phoning would get points credited? I think it has to go through the online claim process.
Mar 8, 2026 | 6:06 am
#22
Join Date: Dec 2012
Location: New Zealand
Programs: Air NZ *E
Posts: 204
I have earn from one leg of a recent journey still not credited. Went to claim page and it immediately stated claim unsuccessful due to 'Data not in data store' - just complete nonsense. This was for completely normal, earned flights. That said, I did upgrade on that leg, and noticed after the upgrade went through, that the potential flight earnings display disappeared from the app, so probably some stuff-up in their system. I'll be calling next. The claims page said due to a backlog it could take 5 weeks to resolve any claims at present - as if!
Mar 8, 2026 | 11:08 am
#23
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Plat
Posts: 12,706
Mar 8, 2026 | 1:43 pm
#24
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
where the online process fails I have emailed the details (sometimes it was due to disrupts) and then they have corrected the issue via email. I guess I would call if the points accrual was time critical.
Has anyone had points accrued in the last weekend? About to fly again but not expecting any points accrual.
Mar 8, 2026 | 2:03 pm
#26
Join Date: Apr 2024
Location: Kapiti / Wellington
Posts: 122
Mar 8, 2026 | 3:22 pm
#28
Join Date: May 2014
Location: Nelson, NZ
Programs: NZ *E, EK G, Gave up on Hotel Loyalty a while ago
Posts: 16
Same here for domestic Friday morning and again yesterday. Submitted a claim for the Friday AM flights and it was immediately 'unsuccessful' with the 'i' hover saying "no matching data found in data store".
Mar 8, 2026 | 4:12 pm
#29
Join Date: Sep 2017
Posts: 386
Wow I thought I was the only one!
Flew AKL-WLG last Thurs night with the whole fam and none of us credited. Tried retro-claim and got an unsuccessful - "no data found in the system" message. Guessing it's a widespread outage and probably related to releases for the new Koru.
Flew AKL-WLG last Thurs night with the whole fam and none of us credited. Tried retro-claim and got an unsuccessful - "no data found in the system" message. Guessing it's a widespread outage and probably related to releases for the new Koru.
Mar 8, 2026 | 4:26 pm
#30
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Plat
Posts: 12,706
What a debacle! Whilst I am not sure this 'outage' meets the threshold for advising customers as a discrete event, given AirNZ's inconsistency over recent years I do wonder if an email to Airpoints members should go out on this. Many members will be less 'diligent' on Airpoints/Status Points earning than the folks here.