Missing SP & apd
Mar 8, 2026 | 4:37 pm
#31
Join Date: May 2014
Location: Nelson, NZ
Programs: NZ *E, EK G, Gave up on Hotel Loyalty a while ago
Posts: 16
Discussion with the chat team "As per checking, there are a known issue for not getting airpoints real time. We are currently working on it, once the issue had been fixed we will send you notification".
Mar 8, 2026 | 5:54 pm
#33
Join Date: Feb 2025
Location: New Zealand
Programs: AIRNZ Elite
Posts: 4
It’s this type of issue, where AIRNZ doesn't take the initiative to let customers who have flown recently know that there is a systemic fault, that continues to mean customers (particularly frequent flyers) down rate the customer experience. Issues arise but as L V Martin always used to say “it’s the putting right that counts” Instead, clearly here we have an issue that affecting many people and there’s silence from the airline.
Mar 8, 2026 | 6:51 pm
#34
Join Date: Mar 2014
Location: Wellington
Programs: AIRNZ Elite only
Posts: 1,653
Its this type of issue, where AIRNZ doesn't take the initiative to let customers who have flown recently know that there is a systemic fault, that continues to mean customers (particularly frequent flyers) down rate the customer experience. Issues arise but as L V Martin always used to say its the putting right that counts Instead, clearly here we have an issue that affecting many people and theres silence from the airline.
Has the AirNZ call centre acknowledged there is a problem in their system now ?
Mar 8, 2026 | 7:53 pm
#35
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
Its this type of issue, where AIRNZ doesn't take the initiative to let customers who have flown recently know that there is a systemic fault, that continues to mean customers (particularly frequent flyers) down rate the customer experience. Issues arise but as L V Martin always used to say its the putting right that counts Instead, clearly here we have an issue that affecting many people and theres silence from the airline.
And how many hours of CSR time would it save having to answer the queries? Or maybe it's only us at FT that bat an eyelid when this happens.
Mar 8, 2026 | 11:55 pm
#37
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 483
My missing flight credits arrived in my account this morning. No idea if this means the fault is fixed or just that my call to the 0800 number yesterday saw a manual solution.
Has anyone else seen the issue corrected?
Has anyone else seen the issue corrected?
Mar 9, 2026 | 12:12 am
#38
Join Date: Feb 2025
Location: New Zealand
Programs: AIRNZ Elite
Posts: 4
Just had my points for 2 flights last Thursday come through. Notable however was the double air points promo that I booked the flights under have been applied, except the “air points” was less than what was shown on the app prior to the flight. I know that the points are only an “estimate, however I have never ever seen the amount vary from that estimate, so a cynic might think they have watered down application of points that qualified for the “double” promo
Mar 9, 2026 | 12:12 am
#39
Join Date: Oct 2023
Programs: Air New Zealand Airpoints
Posts: 101
Saw your post and went to check just now. Everything have now posted. Checked this morning and it still hasn't, so guess it's progressively getting fixed...quietly.
Mar 9, 2026 | 12:54 am
#40
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Plat
Posts: 12,706
Just had my points for 2 flights last Thursday come through. Notable however was the double air points promo that I booked the flights under have been applied, except the air points was less than what was shown on the app prior to the flight. I know that the points are only an estimate, however I have never ever seen the amount vary from that estimate, so a cynic might think they have watered down application of points that qualified for the double promo
There is a known display bug for domestic add-ons to international, where the app and web shows the add-on as earning either 10 or 20 SPs, but actually the add-on now earns per then specific fare class a which can range from 8 to 30 (per the Economy rate on airnzpoints.co.nz)
Mar 9, 2026 | 3:07 am
#41
Join Date: Apr 2016
Location: Queenstown
Programs: NZ Koru, Accor Platinum
Posts: 86
Flew CHC-DUD on Friday lunchtime and no points posted. Waited the 72h, put a missing points claim in at 12pm Monday and points posted aprx 4pm Monday. ANZ CC bonus included.
Last edited by Wrijo; Mar 9, 2026 at 3:29 am
Mar 9, 2026 | 3:22 am
#42
Join Date: Dec 2023
Location: NZ
Programs: NZ*GE
Posts: 638
My flights from Saturday, Sunday and today have all now been posted and corrected with a posted date of date (along with flight dates as flown). I did not make any claim or contact Air NZ. TRUST THE PROCESS lol
Mar 9, 2026 | 3:37 am
#43
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 209
