Originally Posted by ksa3264

It’s this type of issue, where AIRNZ doesn't take the initiative to let customers who have flown recently know that there is a systemic fault, that continues to mean customers (particularly frequent flyers) down rate the customer experience. Issues arise but as L V Martin always used to say “it’s the putting right that counts” Instead, clearly here we have an issue that affecting many people and there’s silence from the airline.