Now Pay for exit rows - "Fly Customised"
Nov 25, 2012, 7:06 am
#151
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
I think the main issue people have (which surely you can understand) is a first time poster antagonising (and frankly trolling) the conversation with the line, "without sounding like a spoilt child who's just lost their favourite toy."
Maybe if you'd posed the question in a less provocatory manner, people would be a little more receptive to engaging you in conversation.
Maybe if you'd posed the question in a less provocatory manner, people would be a little more receptive to engaging you in conversation.
Nov 25, 2012, 10:54 am
#152
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
The idea of any seat on a B1900D being 'premium' is of course laughable... and yet there were seats 2F and 3F with a little $5 tag on them (I'm Australian-based, and there was an NZ*G on the booking). And yet, oddly, 2A and 3A were not premium. The upshot: you can't sit across the aisle from each other on a BEH without paying a fee or moving further back.
What kind of genius makes one side of the tiny plane premium and the other not?!?
What kind of genius makes one side of the tiny plane premium and the other not?!?
Nov 25, 2012, 11:19 am
#153
Join Date: Apr 2011
Programs: Airpoints, HHONORS GOLD VIP, Aclub Gold
Posts: 762
like I said a few posts back I was told by staff that premium seats were determined based on hvc prior seating habbits. for example on the atr most g/ge will pick row 16ab hence these seats have become premium seating. whereas 16cd are not.
Nov 25, 2012, 12:29 pm
#154
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,510
my HKG-AKL sector on NZ80 next year shows me as having selected 53J (exit row in Economy) however it wont allow me to change to any other seat, and also brings up the message about only being able to select a seat at check-in. Might call the call centre about this...
Nov 25, 2012, 6:27 pm
#155
Join Date: Aug 2004
Location: AKL/LHR/SFO
Programs: NZ*E, BAEC Gold
Posts: 29
No refund on UG of Seat Select Fee
More brilliant strategic planning and implementation by AirNZ.
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
Nov 25, 2012, 6:29 pm
#156
Join Date: Jun 2010
Programs: Air New Zealand
Posts: 41
Missing upgrades
I'm a *GE with half a dozen US trips already booked. All of them had upgrades showing previously (some recognition, some pre-confirmed standby). Since the roll out of the new "pay for your seat" lark, many of my upgrades are no longer showing.... I'm very OCD about where I sit and really don't want to have to spend time re-wrangling my selections....
sigh...
b
sigh...
b
Nov 25, 2012, 7:12 pm
#157
Join Date: Sep 2011
Location: New Zealand
Programs: NZ*S plus various hotel programs
Posts: 945
Nov 25, 2012, 8:31 pm
#158
Join Date: Jan 2011
Posts: 646
More brilliant strategic planning and implementation by AirNZ.
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
Thanks for the input.
Nov 25, 2012, 9:20 pm
#159
Join Date: Aug 2004
Location: AKL/LHR/SFO
Programs: NZ*E, BAEC Gold
Posts: 29
I'm not sure if this answers your question, but during the flight booking process (PE), the seat selection map gives the option of seat selection at $NZ75 ($US50) for the "premium" PE seats or non premium at no extra fee. My issue is the likely hood of an upgrade is pretty high so any extra paid for the "Premium" seat is not refunded. I guess much like the oneup system, it's just another one of AirNZ's lottery products as I need to take a gamble of paying for a "Premium" seat in case I'm not upgraded.
Nov 25, 2012, 11:30 pm
#160
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,208
More brilliant strategic planning and implementation by AirNZ.
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
Spoke to call center rep after booking PE LAX-LHR. Apparently AirNZ don't refund seat selection fees in the case oneup or recognition upgrades go through. Come on AirnZ, even UA will refund!
Guess I shouldn't be surprised...
It would useful for a confirmation that, indeed, seat selection fee assist you one-up bid.
Different story for RU though, and I guess it'll be buried in the T&C.
Nov 25, 2012, 11:47 pm
#161
Join Date: Aug 2004
Location: AKL/LHR/SFO
Programs: NZ*E, BAEC Gold
Posts: 29
Either way, T&C of seat selection state paid selections are not refunded in the case of voluntary or involuntary UG's.
Also, seat select fees can't be paid using Airpoints. CC only.. I guess they recognise the real (lack of) value of Airpoint dollars...
Nov 26, 2012, 7:05 am
#162
Join Date: Aug 2012
Location: ATL
Posts: 186
I asked the rep that too, his answer was no, but did utter something about that used to be the case on TT flights? Who knows. He still thought "elites" (his words) had priority over oneup bids and was surprised other staff had advised us that the available BP inventory was split between oneup and RU requests 7 days out.
Either way, T&C of seat selection state paid selections are not refunded in the case of voluntary or involuntary UG's.
Also, seat select fees can't be paid using Airpoints. CC only.. I guess they recognise the real (lack of) value of Airpoint dollars...
Either way, T&C of seat selection state paid selections are not refunded in the case of voluntary or involuntary UG's.
Also, seat select fees can't be paid using Airpoints. CC only.. I guess they recognise the real (lack of) value of Airpoint dollars...
And the text:
If you’re successful you won’t get a refund on your paid Seat Select, but the amount you have paid for paid Seat Select will be taken into account when we evaluate the OneUp offers.
Nov 26, 2012, 7:46 am
#163
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
If you’re successful you won’t get a refund on your paid Seat Select, but the amount you have paid for paid Seat Select will be taken into account when we evaluate the OneUp offers.
If it were true it would mean as an elite, your bid would be devalued as your upweight would be diluted.
Nov 26, 2012, 7:59 am
#164
Join Date: Aug 2004
Location: AKL/LHR/SFO
Programs: NZ*E, BAEC Gold
Posts: 29
More frosted glass clarity from AirNZ.
Nov 26, 2012, 9:02 am
#165
Join Date: Aug 2012
Location: ATL
Posts: 186
I'd read above as "we will consider the extra fee you paid for the seat select when it comes to prioritizing your oneup bid" (which I totally disbelieve since oneup is handled by an outsourced company) and not "we will apply the fee paid for your seat select to your one up bid"
More frosted glass clarity from AirNZ.
More frosted glass clarity from AirNZ.
Here I was interpreting the explanation as what I thought was the most logical way it could be implemented!