New policy for paid and miles upgrades (AF/KL) - sept 2017
#17
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Still not entirely clear. Say I have a CDG-HND in J. Checking my reservation 56 hours before departure, would I then suddenly see Premiere seats offered at a price that would be less than the "normal" ticket fare? And the same at OLCI, would it be offered at an upgrade price that is less than the normal ticket fare? And when I arrive at CDG, could I just walk up to the Premiere check-in, say that I have seen on expertflyer or the AF website that there are free seats in P, and pay an upgrade price rather than a full fare upgrade?
Yes, you're right. What I was thinking about were the upgrades that were offered by email, I think they were sent out before OLCI opened. And I don't think OLCI upgrade possibilities included Premiere? At least I have never seen it.
Not sure where we actually have the same thing in mind. What I was thinking of are that the five possibilities offered for *one specific* flight were five prices, where each price corresponds to a form of payment. For instance (numbers made up), an upgrade for this flight offers the following five upgrade fares:
Flight AFxx, IAD-CDG, on September 21, upgrade from J to P:
Fare 1: 1500 USD
Fare 2: 1200 USD + 30,000 miles
Fare 3: 800 USD + 60,000 miles
Fare 4: 400 USD + 90,000 miles
Fare 5: 140,000 miles
Now, what certainly will be the case is that these prices can vary *from one flight to the next*, depending - as you said - on availability. Hence the same flight AFxx, IAD-CDG, on September 22, could look the following, simply because it has less availability:
Fare 1: 2000 USD
Fare 2: 1600 USD + 30,000 miles
Fare 3: 1200 USD + 60,000 miles
Fare 4: 800 USD + 90,000 miles
Fare 5: 180,000 miles
I don't think that you have 5 different fares for one and the same flight, with each one offering 5 different mixes of cash and miles. What would those 5 different fares be based on, if not on different forms of payment? Availability of *a* flight is what it is, the fares get fixed 56 hours before departure, so what would be the difference between the five fares, if not the form-of-payment mix?
Therefore I think that every "fare" in fact corresponds to a certain mix of cash and miles.
MMB upgrades could be purchased at any time, by any passenger, as long as there is availability.
OLCI upgrades would also seem to be available for all passengers, as long as there is availability. (Either offered explicitly or 'hidden' but you can get to it by looking at the seat map)
OLCI upgrades would also seem to be available for all passengers, as long as there is availability. (Either offered explicitly or 'hidden' but you can get to it by looking at the seat map)
I see that as two different things:
- On the one hand the fare for upgrading, based on the availability in the desired class of travel (how is the original booking fare taken into account btw? ): could go from XXX EUR/USD etc. to ZZZ EUR/USD etc. with 3 intermediary fares.
- On the other hand the method of payment which could go from 100% cash to 100% miles with 3 intermediary mix.
- On the one hand the fare for upgrading, based on the availability in the desired class of travel (how is the original booking fare taken into account btw? ): could go from XXX EUR/USD etc. to ZZZ EUR/USD etc. with 3 intermediary fares.
- On the other hand the method of payment which could go from 100% cash to 100% miles with 3 intermediary mix.
Flight AFxx, IAD-CDG, on September 21, upgrade from J to P:
Fare 1: 1500 USD
Fare 2: 1200 USD + 30,000 miles
Fare 3: 800 USD + 60,000 miles
Fare 4: 400 USD + 90,000 miles
Fare 5: 140,000 miles
Now, what certainly will be the case is that these prices can vary *from one flight to the next*, depending - as you said - on availability. Hence the same flight AFxx, IAD-CDG, on September 22, could look the following, simply because it has less availability:
Fare 1: 2000 USD
Fare 2: 1600 USD + 30,000 miles
Fare 3: 1200 USD + 60,000 miles
Fare 4: 800 USD + 90,000 miles
Fare 5: 180,000 miles
Therefore I think that every "fare" in fact corresponds to a certain mix of cash and miles.
#18

Join Date: Sep 2016
Location: San Francisco, CA
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I appreciate them working a bit on this, because it seemed odd that you previously had to rely on DoD upgrades to do a miles / cash / miles split.
We should see lowest prices at T-56 hrs and T-24 hrs (when the remaining upgrades likely adjust price to the lowest due to revenue mgmt).
We should see lowest prices at T-56 hrs and T-24 hrs (when the remaining upgrades likely adjust price to the lowest due to revenue mgmt).
#19
Join Date: Jun 2005
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Agreed on the variable prices from one flight/date to another.
Original fare bucket?
Original fare bucket?
#20
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Location: Paris, France
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Posts: 20,191
Interesting comments 
I have another information : the news I have quoted for this thread has disappeared from the AFKL travel agent portal
I don't know how to interpret it : glitch ? posted by mistake or too early by AFKL?
Thanks for the info 
It changed a bit for a year or something like that. Indeed, I haven't received an e-mail for upgrade proposal for a very long time but was seing regularly some possibility to upgrade from Y to J medium-haul in the AF app during OLCI (or even after if you return to the check-in part to change your seat or just look at the seat map). Regarding the new system, I don't know if everyone will see an upgrade possibility. I have the feeling that it won't be the case because, as you rightly said, they don't want pax to buy a lower cabin and expect "systematically" to be able to pay for a cheap upgrade to the upper cabin. But I might be wrong.
Unknown for the 1st question. For the 2nd, you rightly understood.
And about why they do that ? Simply to generate more revenue by introducing dynamic pricing as for revenue bookings.
I'm not sure there will be UG e-mails anymore, unless those are still targeted.
I'm sure there will be a fixed conversion rate between cash and miles, like for the option payments (lounge access, extra luggage, etc).
For your question about DL flights, I wanted to include a part of the AF announcement that I haven't quoted in my original post, but as the news has now been removed by AF...
Yes and yes.
OK understood
Thanks
I believe it will be yes, yes and no. But do not expect big discounts for J to P (depending on the flight it will likely be from EUR 1500 to 2500, based on the current paid UG data points we have seen posted in the other thread).
There were some (I have received in the past UG e-mails for CDG-PVG and return from J to P for EUR 2500 each way).
Overall, there are a lot of uncertainties at that stage, the 1st one being is this implemented (see my introductory comment about the news being removed from the TA portal). Reporting here will be valuable for everyone. I oppose the following template for collecting info for the H-56 to DoD upgrades (any comment/suggestions are welcome):
- route :
- which class were you booked in (eco/PE/Business/first and if known fare booked) ? :
- was any upgrade proposed and if yes, to which cabin (PE, J, P) and at which moment (H-56 to H-30 in MMB, H-30 to H OLCI, airport counter) ? :
- at which price ? :
It will be also important to report if you are proposed UG at every flight or just sometimes (as today).
Have fun

I have another information : the news I have quoted for this thread has disappeared from the AFKL travel agent portal

I don't know how to interpret it : glitch ? posted by mistake or too early by AFKL?
AFAIK Oscar is a user interface developed by Amadeus that shows a slider that customers can use on the webpage, where the slider can go on a range from only miles to only cash, and prices in between mixing different amounts of miles and of cash. I have seen something like that on Lufthansa webpages, maybe I can find a photo.

Thanks for sharing. I am confused with this new policy
- are the upgrade prices (miles or $$) still be based on the booking sub-class?
- I hope I did not misunderstood this new policy as dynamic pricing - i.e as the cabin fills up, the prices increase (miles or $$).
No idea why they are changing the current policy which at least is simple to understand and fair to a certain level (i.e less miles needed for expensive tickets) - of me at least.
- are the upgrade prices (miles or $$) still be based on the booking sub-class?
- I hope I did not misunderstood this new policy as dynamic pricing - i.e as the cabin fills up, the prices increase (miles or $$).
No idea why they are changing the current policy which at least is simple to understand and fair to a certain level (i.e less miles needed for expensive tickets) - of me at least.
And about why they do that ? Simply to generate more revenue by introducing dynamic pricing as for revenue bookings.
MMB upgrades could be purchased at any time, by any passenger, as long as there is availability.
OLCI upgrades would also seem to be available for all passengers, as long as there is availability. (Either offered explicitly or 'hidden' but you can get to it by looking at the seat map)
The e-mail offers were indeed only available for certain PAX, I'm not sure how will those be handled now...
OLCI upgrades would also seem to be available for all passengers, as long as there is availability. (Either offered explicitly or 'hidden' but you can get to it by looking at the seat map)
The e-mail offers were indeed only available for certain PAX, I'm not sure how will those be handled now...
Is there a fixed conversion rate between miles and money? Or will this ratio somehow vary based on loads, fare or fare class purchased, etc.?
Does status on either AF/KLM (FB) or Sky Team matter? And can DL miles be used in place of FB miles, as AFAIK has been possible for "cheap" upgrades on KLM and DL flights departing from AMSA or otherwisae handled by KLM?
In fact, more generally, does this affect DL operated flights at all, including those (TATL) included in the JV such as DL departures from AMS (and now CDG apparently if AF and KLM flights are going to follow the same rules and pricing formulae now)?
Does status on either AF/KLM (FB) or Sky Team matter? And can DL miles be used in place of FB miles, as AFAIK has been possible for "cheap" upgrades on KLM and DL flights departing from AMSA or otherwisae handled by KLM?
In fact, more generally, does this affect DL operated flights at all, including those (TATL) included in the JV such as DL departures from AMS (and now CDG apparently if AF and KLM flights are going to follow the same rules and pricing formulae now)?
For your question about DL flights, I wanted to include a part of the AF announcement that I haven't quoted in my original post, but as the news has now been removed by AF...

Still not entirely clear. Say I have a CDG-HND in J. Checking my reservation 56 hours before departure, would I then suddenly see Premiere seats offered at a price that would be less than the "normal" ticket fare? And the same at OLCI, would it be offered at an upgrade price that is less than the normal ticket fare? And when I arrive at CDG, could I just walk up to the Premiere check-in, say that I have seen on expertflyer or the AF website that there are free seats in P, and pay an upgrade price rather than a full fare upgrade?
Overall, there are a lot of uncertainties at that stage, the 1st one being is this implemented (see my introductory comment about the news being removed from the TA portal). Reporting here will be valuable for everyone. I oppose the following template for collecting info for the H-56 to DoD upgrades (any comment/suggestions are welcome):
- route :
- which class were you booked in (eco/PE/Business/first and if known fare booked) ? :
- was any upgrade proposed and if yes, to which cabin (PE, J, P) and at which moment (H-56 to H-30 in MMB, H-30 to H OLCI, airport counter) ? :
- at which price ? :
It will be also important to report if you are proposed UG at every flight or just sometimes (as today).
Have fun

#21
Hi,
My experience last saturday,23-sept. Managed to upgrade my flight from Prem. Eco to J from CDG-IAH. They were still using the old system as I'm used to i.e: based on purchased fare sub-class.
Paid with my miles, did not ask how much it would be if I had wanted to pay cash.
So, at least for now, nothing seem to have changed - i did not ask if there was something new coming up.
Cheers!
My experience last saturday,23-sept. Managed to upgrade my flight from Prem. Eco to J from CDG-IAH. They were still using the old system as I'm used to i.e: based on purchased fare sub-class.
Paid with my miles, did not ask how much it would be if I had wanted to pay cash.
So, at least for now, nothing seem to have changed - i did not ask if there was something new coming up.
Cheers!
#22
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 20,191
I have a medium-haul flight coming soon and I have in MMB the usual link to upgrade with miles, but nothing happened at H-56 and since that.
#23
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Silver, ANA, Accor Gold
Posts: 920

Maybe a glitch or no more availability?
#24
Join Date: Apr 2013
Posts: 6
I flew JFK-AMS on KLM yesterday and this policy was in effect (and they explicitly told me that there was a new "formula" since Monday).
I usually fly high-fare buckets (Y/B/M) and was on a B fare yesterday. The all-cash upgrade was about 640USD (which is more expensive than usual), the next option was about 450USD and 13k miles, and the all-miles option was 45000 miles (which is much higher than the published 25k upgrade from B->J). I don't remember the numbers for the other intermediate options.
They also didn't process the upgrade immediately: I asked for it at the check-in counters, they made me an offer, and then told me it would be confirmed at the gate. The gate agents at JFK were all Delta gate agents and it seemed to be handled like a US-style upgrade process, clearing all upgrades at the very end, not first-come-first-serve. They mentioned it was prioritized by status and not fare bucket.
This makes KLM much less attractive for people in a position to buy high-fare economy tickets.
I usually fly high-fare buckets (Y/B/M) and was on a B fare yesterday. The all-cash upgrade was about 640USD (which is more expensive than usual), the next option was about 450USD and 13k miles, and the all-miles option was 45000 miles (which is much higher than the published 25k upgrade from B->J). I don't remember the numbers for the other intermediate options.
They also didn't process the upgrade immediately: I asked for it at the check-in counters, they made me an offer, and then told me it would be confirmed at the gate. The gate agents at JFK were all Delta gate agents and it seemed to be handled like a US-style upgrade process, clearing all upgrades at the very end, not first-come-first-serve. They mentioned it was prioritized by status and not fare bucket.
This makes KLM much less attractive for people in a position to buy high-fare economy tickets.
#25
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#28
Join Date: May 2008
Posts: 46
Great new system
I‘m aboard a KLM flight from AMS to PVG.
Tickt was booked today in N class wich is very very poor. Asked the Platinum desk via telephone about 10 hours prior to departure about an upgrade. Agent said, poor booking class, 90.000 miles (or even 95.000) to upgrade to C. Declined.
Started another try at the gate. Very nice lady was calling Ticket office and gave me 5 options:
375 EUR without miles
289 with 11.000 miles
190 with 22.500 miles
90 with 35.000 miles
0 with 45.000 miles
I choosed 45k miles. But now I think the 375 EUR upgrade is much more better. Kiosk offer upgrade to C for 1299 EUR.
Will fly back from PVG to CDG on Sunday. Booked in B. Let’s see what they can offer then.
Tickt was booked today in N class wich is very very poor. Asked the Platinum desk via telephone about 10 hours prior to departure about an upgrade. Agent said, poor booking class, 90.000 miles (or even 95.000) to upgrade to C. Declined.
Started another try at the gate. Very nice lady was calling Ticket office and gave me 5 options:
375 EUR without miles
289 with 11.000 miles
190 with 22.500 miles
90 with 35.000 miles
0 with 45.000 miles
I choosed 45k miles. But now I think the 375 EUR upgrade is much more better. Kiosk offer upgrade to C for 1299 EUR.
Will fly back from PVG to CDG on Sunday. Booked in B. Let’s see what they can offer then.
Last edited by Sketho; Sep 28, 17 at 9:16 am
#29
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 20,191
I think the system is still not in place on the AF side.
I flew CDG-TXL this week (booked in Y). Nothing happened at H-56. At OLCI in the app there was an offer for a paid upgrade to C for €89 (which is not too bad IMO for a 2hrs flight) with 7 seats indicated as available. No possibility to pay with miles or a combination of cash and miles. Over time until close to limit check-in time, the number of C seats available for upgrade decreased to 3, but the price stayed the same at €89. I didn’t take it.
I fly back tomorrow and no upgrade is proposed and this is normal as all flights tomorrow show J0 Y0 !!
It seems that there are a lot of millenials flying tomorrow between TXL and CDG

UPDATE : looking again at the seat map for my tomorrow’s flight, a paid upgrade offer poped-up (3 seats available), but €119, while it was €89 for my inbound flight
still cash only.
I flew CDG-TXL this week (booked in Y). Nothing happened at H-56. At OLCI in the app there was an offer for a paid upgrade to C for €89 (which is not too bad IMO for a 2hrs flight) with 7 seats indicated as available. No possibility to pay with miles or a combination of cash and miles. Over time until close to limit check-in time, the number of C seats available for upgrade decreased to 3, but the price stayed the same at €89. I didn’t take it.
I fly back tomorrow and no upgrade is proposed and this is normal as all flights tomorrow show J0 Y0 !!
It seems that there are a lot of millenials flying tomorrow between TXL and CDG


UPDATE : looking again at the seat map for my tomorrow’s flight, a paid upgrade offer poped-up (3 seats available), but €119, while it was €89 for my inbound flight

still cash only.
Last edited by Goldorak; Sep 28, 17 at 4:03 pm
#30
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886
I‘m aboard a KLM flight from AMS to PVG.
Tickt was booked today in N class wich is very very poor. Asked the Platinum desk via telephone about 10 hours prior to departure about an upgrade. Agent said, poor booking class, 90.000 miles (or even 95.000) to upgrade to C. Declined.
Started another try at the gate. Very nice lady was calling Ticket office and gave me 5 options:
375 EUR without miles
289 with 11.000 miles
190 with 22.500 miles
90 with 35.000 miles
0 with 45.000 miles
I choosed 45k miles. But now I think the 375 EUR upgrade is much more better. Kiosk offer upgrade to C for 1299 EUR.
Will fly back from PVG to CDG on Sunday. Booked in B. Let’s see what they can offer then.
Tickt was booked today in N class wich is very very poor. Asked the Platinum desk via telephone about 10 hours prior to departure about an upgrade. Agent said, poor booking class, 90.000 miles (or even 95.000) to upgrade to C. Declined.
Started another try at the gate. Very nice lady was calling Ticket office and gave me 5 options:
375 EUR without miles
289 with 11.000 miles
190 with 22.500 miles
90 with 35.000 miles
0 with 45.000 miles
I choosed 45k miles. But now I think the 375 EUR upgrade is much more better. Kiosk offer upgrade to C for 1299 EUR.
Will fly back from PVG to CDG on Sunday. Booked in B. Let’s see what they can offer then.