May 9, 2019, 3:08 pm
Last edit by: Goldorak
FLYING BLUE ULTIMATE
Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
Paris ORY
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- AJA: no special treatment to reportMain facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
- CDG 2E:
- Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
- Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
- Arrival : no special treatment to report
- Departure : Reserved space in the lounge
- Arrival : no special treatment to report
Paris ORY
- Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
- Arrival : no special treatment to report
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding
Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report
Hungary
- BUD: escort through security from check-in to lounge proposed
Ireland
- DUB: no special treatment to report
Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report
Netherlands
- AMS: see top of the list in "AFKL hubs".
Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report
Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report
Portugal
- LIS: pre-boarding proposed upon request
Russia
- SVO: no special treatment to report
- LED: no special treatment to report
Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report
Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report
Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment
United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report
NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report
USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs),
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge
Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival
CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously
ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report
CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure
MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report
AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
Flying Blue Platinum Ultimate Status
Jul 19, 2022, 8:27 am
#5207
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
Some Flight Attendants are really clueless
The most funny thing happened to me today on my flight back to CDG.
At a certain point, a FA (not the purser) approaches me (first row) and asks me if I want to join the affiliation program of AirFrance. She had the iPad with her. I replied "Well, I already am member and I even have status", and she replied "No, you don't", showing me the iPad, "Are you Mr. YYY"? To which I replied "No, I'm in 1X, not 1Y".
Her: "Oh but you still are not a member".
Me: "Do you know what ULTI there means?"
Her: "I don't know, my Purser asked to do this."
And then she leaves.
I'm gonna be posting the meal because that's also something noteworthy.
At a certain point, a FA (not the purser) approaches me (first row) and asks me if I want to join the affiliation program of AirFrance. She had the iPad with her. I replied "Well, I already am member and I even have status", and she replied "No, you don't", showing me the iPad, "Are you Mr. YYY"? To which I replied "No, I'm in 1X, not 1Y".
Her: "Oh but you still are not a member".
Me: "Do you know what ULTI there means?"
Her: "I don't know, my Purser asked to do this."
And then she leaves.
I'm gonna be posting the meal because that's also something noteworthy.
Jul 19, 2022, 8:32 am
#5208
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
You can earn extra XP's through CO2 COMPENSATION AND DONATE MILES but does it also work for people who want to save UXP's for the Ultimate level (1800 UXP needed) ?
I know ten people, myself included, who have purchased the SAF certificate. About half get UXPs. The other half, all French, are not. There is now some unrest : which rule applies? Now it has actually become a kind of casino, the SAF. The KLM management was kind enough to sort this out:
"It appears to have gone wrong with the system in which the miles/UXP are allocated".
So the rule when buying SAF is: both XP and UXP. If not received, please give KLM/AF your FB and refer to this posting.
I know ten people, myself included, who have purchased the SAF certificate. About half get UXPs. The other half, all French, are not. There is now some unrest : which rule applies? Now it has actually become a kind of casino, the SAF. The KLM management was kind enough to sort this out:
"It appears to have gone wrong with the system in which the miles/UXP are allocated".
So the rule when buying SAF is: both XP and UXP. If not received, please give KLM/AF your FB and refer to this posting.
But, as other reported, they didn't increment the UXP counter.
I'll be writing the TA again...
Jul 20, 2022, 4:41 am
#5209
Join Date: Oct 2021
Programs: AF Ultimate, LH Senator, BA Silver; MB Titanium, HH Diamond; Starbucks Gold
Posts: 55
My Ultimate experience and perhaps a word of warning to others.
- Upon arrival at the airport, I have discovered there had been involuntary parting with the contents of my wallet (incl. ID), and I was not allowed to proceed to the plane.
1st Ulti call: Got quoted a rather attractive price for ticket amendment in C and was suggested to file a police report to be allowed to check-in & board the plane. Got my ticket amended as confirmed in the app (without payment) and agreed to confirm everything after visiting the police station.
2nd Ulti call (an hour later): When talking to an agent whom I did not clearly understand, a price was mentioned. When I directly asked them "Is it X EUR ?", they proceeded to just repeat what they said earlier without challenging me in any way or mentioning I quoted an incorrect price, so I provided the payment details and received my boarding pass.
3rd Ulti call: After a chaos at the airport, I was told to confirm I could travel with the airline "HQ", so I called the Ulti line, who, in turn, told me to ask at the airport as "they are different KLM than the KLM at the airport and I need to understand they cannot confirm anything".
- After arriving home, I realised I got charged three times the amount quoted during the 1st call (for a wonderful intimate Embraer experience).
4th Ulti call: I complained about the situation and was promised investigation.
5th Ulti call: After some time, I followed up with the Ulti line. They told me the 4th call was never registered and never followed upon and told me they would investigate and call me.
- I then received an email saying essentially "our recording has the agent saying price Y, you quoted price X and provided your payment details, so you agreed to price Y". After pressing it further, they eventually apologised for "inconvenience" without zero compensation.
- Upon arrival at the airport, I have discovered there had been involuntary parting with the contents of my wallet (incl. ID), and I was not allowed to proceed to the plane.
1st Ulti call: Got quoted a rather attractive price for ticket amendment in C and was suggested to file a police report to be allowed to check-in & board the plane. Got my ticket amended as confirmed in the app (without payment) and agreed to confirm everything after visiting the police station.
2nd Ulti call (an hour later): When talking to an agent whom I did not clearly understand, a price was mentioned. When I directly asked them "Is it X EUR ?", they proceeded to just repeat what they said earlier without challenging me in any way or mentioning I quoted an incorrect price, so I provided the payment details and received my boarding pass.
3rd Ulti call: After a chaos at the airport, I was told to confirm I could travel with the airline "HQ", so I called the Ulti line, who, in turn, told me to ask at the airport as "they are different KLM than the KLM at the airport and I need to understand they cannot confirm anything".
- After arriving home, I realised I got charged three times the amount quoted during the 1st call (for a wonderful intimate Embraer experience).
4th Ulti call: I complained about the situation and was promised investigation.
5th Ulti call: After some time, I followed up with the Ulti line. They told me the 4th call was never registered and never followed upon and told me they would investigate and call me.
- I then received an email saying essentially "our recording has the agent saying price Y, you quoted price X and provided your payment details, so you agreed to price Y". After pressing it further, they eventually apologised for "inconvenience" without zero compensation.
Jul 21, 2022, 3:18 am
#5210
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
After almost 1 month, 5 emails and around 15 different calls, still not able to book my P ticket to MEX...
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
Jul 21, 2022, 3:23 am
#5211
Join Date: Sep 2021
Posts: 95
After almost 1 month, 5 emails and around 15 different calls, still not able to book my P ticket to MEX...
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
I mean I'm all in favour of flying AFKL, but I'm not ready to do a "belly dance" to do so..
Jul 21, 2022, 3:26 am
#5212
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
I am used to fly P with LH/LX so could do it but on these particular dates, a direct flight would be easier as my agenda is tight. That's why I'm pushing (and in addition, I like to understand as the reason they give is wrong
Jul 21, 2022, 3:28 am
#5213
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
After almost 1 month, 5 emails and around 15 different calls, still not able to book my P ticket to MEX...
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...
I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.
I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
I send Ulti this week a mail on the current operarional delays, cancelations and reebooking.
At least 30% of my flights are impacted in a bad way.
Told them clearly its not ok and i will fly other airlines Who get their .... together.
Reply was just "sorry we understand but we are understaffed"....
Last example sin-adam last night;
booked departure 20-7 2320 3 month ago
1 month ago they cancel and reebook to 21-7 0040
Last minute 1h delay to 0140.
I did not book the 2320 flight for no reason...
At the end i missed my 0800 and 0900 business calls this morning.
But who cares at klm?!
Jul 21, 2022, 3:38 am
#5214
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Pandemic has created an even bigger mess in the way AF deals with his clients
And then, it became the explanation for everything "Sorry, it's because of Covid" while rates keep increasing...
Jul 21, 2022, 5:50 am
#5215
Join Date: Feb 2017
Posts: 1,051
good that there are still enough players to play competition .
if service and prices are too bad each travelers can switch easily
some airline are even offering status match 😉👍
Jul 21, 2022, 6:11 am
#5216
Join Date: Sep 2021
Posts: 95
Jul 21, 2022, 7:15 am
#5220
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,069
