May 9, 2019, 3:08 pm
Last edit by: Goldorak
FLYING BLUE ULTIMATE
Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
Paris ORY
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- AJA: no special treatment to reportMain facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
- CDG 2E:
- Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
- Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
- Arrival : no special treatment to report
- Departure : Reserved space in the lounge
- Arrival : no special treatment to report
Paris ORY
- Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
- Arrival : no special treatment to report
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding
Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report
Hungary
- BUD: escort through security from check-in to lounge proposed
Ireland
- DUB: no special treatment to report
Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report
Netherlands
- AMS: see top of the list in "AFKL hubs".
Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report
Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report
Portugal
- LIS: pre-boarding proposed upon request
Russia
- SVO: no special treatment to report
- LED: no special treatment to report
Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report
Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report
Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment
United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report
NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report
USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs),
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge
Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival
CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously
ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report
CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure
MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report
AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
Flying Blue Platinum Ultimate Status
Jul 25, 2022, 7:53 am
#5236
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Got it by email 
As I have the specific discount % confirmation by mail as well
Just talked to LP sales director and she explained me that my sales contact made a mistake when she offered me the % of discount. However, she does not know how it got applied already twice
To summarize, the negotiated rate is now 10% more expensive than the public rate (APEX rate with an early booking)
Interesting to follow what will be the outcome... probably a booking with LH/LX
As I have the specific discount % confirmation by mail as well
Just talked to LP sales director and she explained me that my sales contact made a mistake when she offered me the % of discount. However, she does not know how it got applied already twice
To summarize, the negotiated rate is now 10% more expensive than the public rate (APEX rate with an early booking)
Interesting to follow what will be the outcome... probably a booking with LH/LX
Jul 25, 2022, 9:52 am
#5237
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
I still don't get it. They have a contract with you - and suddenly just decide not to abide by it? What is your legal position?
I mean, other airlines also have nice products, but if you fly from CDG then AF is obviously the more convenient choice, LX is as good as a product but does not fly to MEX, so you're stuck with Lufthansa. Still much better than AF J class, but a hassle and time-consuming, with an added degree of uncertainty with so many flight delays these days and thus a risk of misconnecting.
I mean, other airlines also have nice products, but if you fly from CDG then AF is obviously the more convenient choice, LX is as good as a product but does not fly to MEX, so you're stuck with Lufthansa. Still much better than AF J class, but a hassle and time-consuming, with an added degree of uncertainty with so many flight delays these days and thus a risk of misconnecting.
Jul 25, 2022, 10:23 am
#5238
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
Indeed !
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.
Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.
Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
Just reply; if you want revenue and survive as a business; change your attitude.
What a bummer!
From what i read; your legal position to enforce your deal is not weak.... just let your lawyer write a letter!
Jul 25, 2022, 11:11 am
#5239
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
I still don't get it. They have a contract with you - and suddenly just decide not to abide by it? What is your legal position?
I mean, other airlines also have nice products, but if you fly from CDG then AF is obviously the more convenient choice, LX is as good as a product but does not fly to MEX, so you're stuck with Lufthansa. Still much better than AF J class, but a hassle and time-consuming, with an added degree of uncertainty with so many flight delays these days and thus a risk of misconnecting.
I mean, other airlines also have nice products, but if you fly from CDG then AF is obviously the more convenient choice, LX is as good as a product but does not fly to MEX, so you're stuck with Lufthansa. Still much better than AF J class, but a hassle and time-consuming, with an added degree of uncertainty with so many flight delays these days and thus a risk of misconnecting.
haha.... i ordered a BMW... ahhh... if u want a cheaper car, get a lada....
Just reply; if you want revenue and survive as a business; change your attitude.
What a bummer!
From what i read; your legal position to enforce your deal is not weak.... just let your lawyer write a letter!
Just reply; if you want revenue and survive as a business; change your attitude.
What a bummer!
From what i read; your legal position to enforce your deal is not weak.... just let your lawyer write a letter!
I spent an hour this afternoon with LP sales director who is trying to find a way and that is realizing that my sales contact should have never offered me these conditions. The same person that I am chasing unsuccessfully since 2 weeks and that explained me by mail that conditions have changed... such a joke
This issue has been going on for almost a month, I spent at least 20 phone calls and several hours on the phone without any success so far
Even though it's crazily unfair, I don't want either to be flagged as "the pax that sued AF"...
I am waiting for a clear feedback about why they decide to change these conditions and what are their suggestions to apply the negotiated rates.
Depending on that, I'll move my business with other airlines as already done since a year or so with LH/LX for all my P trips to GRU
I'll keep using AF when convenient for C/J trips (with no P cabin) but it will probably decrease by 70% my annual spend with them
Jul 25, 2022, 11:40 am
#5240
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
I am pretty sure I can make it happen but is it worth the hassle
I spent an hour this afternoon with LP sales director who is trying to find a way and that is realizing that my sales contact should have never offered me these conditions. The same person that I am chasing unsuccessfully since 2 weeks and that explained me by mail that conditions have changed... such a joke
This issue has been going on for almost a month, I spent at least 20 phone calls and several hours on the phone without any success so far
Even though it's crazily unfair, I don't want either to be flagged as "the pax that sued AF"...
I am waiting for a clear feedback about why they decide to change these conditions and what are their suggestions to apply the negotiated rates.
Depending on that, I'll move my business with other airlines as already done since a year or so with LH/LX for all my P trips to GRU
I'll keep using AF when convenient for C/J trips (with no P cabin) but it will probably decrease by 70% my annual spend with them
I spent an hour this afternoon with LP sales director who is trying to find a way and that is realizing that my sales contact should have never offered me these conditions. The same person that I am chasing unsuccessfully since 2 weeks and that explained me by mail that conditions have changed... such a joke
This issue has been going on for almost a month, I spent at least 20 phone calls and several hours on the phone without any success so far
Even though it's crazily unfair, I don't want either to be flagged as "the pax that sued AF"...
I am waiting for a clear feedback about why they decide to change these conditions and what are their suggestions to apply the negotiated rates.
Depending on that, I'll move my business with other airlines as already done since a year or so with LH/LX for all my P trips to GRU
I'll keep using AF when convenient for C/J trips (with no P cabin) but it will probably decrease by 70% my annual spend with them
I would go more for the principal and indeed get into some troubles... need to learn from you on this one.
I am sure you will never be flagged anywhere as they are not even mature enough to flag an ulti in Adam :-)
Jul 25, 2022, 11:02 pm
#5241
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Does someone have recent arrival experience at 2E and the ULTI line at passport control? In the past several weeks every time I arrived there in the evening an ADP person forbid me to use it, saying that it was „closed“. To add insult to injury they claim that this is because of staff shortages (Huh?? The same person explaining me that could just lift the separation band!). The sign is still there, but no access granted.
Is this still the case? Is the ULTI line closed? Or only at certain times? Or is it actually supposed to be usable but ADP staff are just not aware? Will arrive with the family around 11am, which I believe is a busy time at 2E arrivals, and would appreciate being able to use that ULTI fast lane.
Is this still the case? Is the ULTI line closed? Or only at certain times? Or is it actually supposed to be usable but ADP staff are just not aware? Will arrive with the family around 11am, which I believe is a busy time at 2E arrivals, and would appreciate being able to use that ULTI fast lane.
Jul 25, 2022, 11:04 pm
#5242
Join Date: Dec 2020
Location: CDG & ORY
Programs: AF/KL FB Ultimate
Posts: 261
Does someone have recent arrival experience at 2E and the ULTI line at passport control? In the past several weeks every time I arrived there in the evening an ADP person forbid me to use it, saying that it was „closed“. To add insult to injury they claim that this is because of staff shortages (Huh?? The same person explaining me that could just lift the separation band!). The sign is still there, but no access granted.
Is this still the case? Is the ULTI line closed? Or only at certain times? Or is it actually supposed to be usable but ADP staff are just not aware? Will arrive with the family around 11am, which I believe is a busy time at 2E arrivals, and would appreciate being able to use that ULTI fast lane.
Is this still the case? Is the ULTI line closed? Or only at certain times? Or is it actually supposed to be usable but ADP staff are just not aware? Will arrive with the family around 11am, which I believe is a busy time at 2E arrivals, and would appreciate being able to use that ULTI fast lane.
Jul 27, 2022, 12:36 pm
#5243
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 778
I’m sure this has been covered many times, but just a quick question if I may...
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Jul 27, 2022, 12:39 pm
#5244
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
I’m sure this has been covered many times, but just a quick question if I may...
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Jul 27, 2022, 1:03 pm
#5247
Join Date: Oct 2021
Programs: AF Ultimate, LH Senator, BA Silver; MB Titanium, HH Diamond; Starbucks Gold
Posts: 55
I’m sure this has been covered many times, but just a quick question if I may...
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Regarding status: I’m understanding that there isn’t much difference between Platinum and Ultimate for airport experience. At CDG- a small separate area, someone to say hello and maybe a coffee machine... At AMS and any other stations- is there any advantage at all?
Thanks for your thoughts😊
Check-in, security, boarding: There is sometimes difference at CDG - the Ulti counter is sometimes not manned, sometimes the reaction to an Ulti ticket and/or Ulti card is "oh, you are Platinum, so you can use Sky Priority". But when the stars are aligned, you can skip the (SP) line. Afaik no difference at AMS and at most stations (see Wiki for exceptions such as DXB - but bear in mind there are no "guarantees" and delivery is inconsistent).
Ulti makes the CDG experience somehow more pleasant (and not all the time) and is rather negligible elsewhere - it is nowhere near LH/LX HON services.
Jul 27, 2022, 1:04 pm
#5248
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Jul 27, 2022, 1:23 pm
#5249
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 778
Lounges: CDG 2F is a major difference (nice area with food and drinks, being able to sit at busy times etc.), the difference is much less pronounced elsewhere (2G just has four "Ulti chairs" close to the entrance...); AMS no difference at all; for other airports check the wiki at the beginning of the thread as suggested above - but more often than not zero difference.
Check-in, security, boarding: There is sometimes difference at CDG - the Ulti counter is sometimes not manned, sometimes the reaction to an Ulti ticket and/or Ulti card is "oh, you are Platinum, so you can use Sky Priority". But when the stars are aligned, you can skip the (SP) line. Afaik no difference at AMS and at most stations (see Wiki for exceptions such as DXB - but bear in mind there are no "guarantees" and delivery is inconsistent).
Ulti makes the CDG experience somehow more pleasant (and not all the time) and is rather negligible elsewhere - it is nowhere near LH/LX HON services.
Check-in, security, boarding: There is sometimes difference at CDG - the Ulti counter is sometimes not manned, sometimes the reaction to an Ulti ticket and/or Ulti card is "oh, you are Platinum, so you can use Sky Priority". But when the stars are aligned, you can skip the (SP) line. Afaik no difference at AMS and at most stations (see Wiki for exceptions such as DXB - but bear in mind there are no "guarantees" and delivery is inconsistent).
Ulti makes the CDG experience somehow more pleasant (and not all the time) and is rather negligible elsewhere - it is nowhere near LH/LX HON services.
Jul 29, 2022, 4:37 am
#5250
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
Schiphol
On our way to NY for a holiday.
Lines today were moderate. As usual for SP its still ok, max 5 min extra.
Of course no ulti prefs / benefits.
Crown lounge was busy, so i aksed for ulti space.
They had 1 table with 2 seats.... and it was taken.
Lady asked the guy his boarding pass... without anything else he replied; oh i didnt know this was ulti.... with a big sign next to him 🙈🙈🙈.
So we were granted the only ulti seat; messy, dirty and still warm from the guy...
So nice... 🤮🤢
Thought i would never say; but when is KLM going to learn from AF / CdG🙏🙏🙏
Lines today were moderate. As usual for SP its still ok, max 5 min extra.
Of course no ulti prefs / benefits.
Crown lounge was busy, so i aksed for ulti space.
They had 1 table with 2 seats.... and it was taken.
Lady asked the guy his boarding pass... without anything else he replied; oh i didnt know this was ulti.... with a big sign next to him 🙈🙈🙈.
So we were granted the only ulti seat; messy, dirty and still warm from the guy...
So nice... 🤮🤢
Thought i would never say; but when is KLM going to learn from AF / CdG🙏🙏🙏
Last edited by PascalGie; Jul 29, 2022 at 5:46 am