On Board Service Changes - Corona
Oct 16, 2020, 4:50 am
#316
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
Oct 16, 2020, 7:49 am
#317
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Oct 17, 2020, 9:50 pm
#318
Original Poster
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
I have enjoyed very good service last week on JFK to CDG, and a normal menu in J, the food came covered which is good. I have to say the food quality felt average, similar to food on AA J a few weeks before, I had seen better meals before. Still it was OK. Let’s see if it gets better on the way back.
Oct 17, 2020, 9:51 pm
#319
Original Poster
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
I have enjoyed exceptional service last week on JFK to CDG, and a normal menu in J, the food came covered which is good. I have to say the food quality felt average, similar to food on AA J a few weeks before, I had seen better meals before. Still it was fine. Let’s see if it gets better on the way back.
Oct 18, 2020, 1:40 am
#320
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
I have enjoyed exceptional service last week on JFK to CDG, and a normal menu in J, the food came covered which is good. I have to say the food quality felt average, similar to food on AA J a few weeks before, I had seen better meals before. Still it was fine. Let’s see if it gets better on the way back.
Oct 23, 2020, 9:34 am
#321
Original Poster
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
On the way back, CDG-JFK, same excellent service (they are bored, the load was about 20% in J, food a little better (I loved the chicken), service slightly simplified (no amuse-bouche). Overall, no complaint and quite happy.
for our safety of course.
Nov 6, 2020, 11:19 am
#323
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Nov 6, 2020, 3:20 pm
#324
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
Nov 6, 2020, 3:26 pm
#325
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Nov 6, 2020, 4:13 pm
#326
Join Date: Feb 2017
Posts: 1,051
indeed. The so called « Compo PEQ » have been modified for short distance flights.
Concretely AF has opted for a reduction of flight attendants as follow :
A318/319 : 3 flight attendants
A320 : 4 flight attendants
A321: 5 flight attendants
As a consequence unions and AF mgmt agreed on a sharp reduction of onboard service even in J. Even hot drinks are not served any more .
Concretely AF has opted for a reduction of flight attendants as follow :
A318/319 : 3 flight attendants
A320 : 4 flight attendants
A321: 5 flight attendants
As a consequence unions and AF mgmt agreed on a sharp reduction of onboard service even in J. Even hot drinks are not served any more .
Nov 7, 2020, 1:36 pm
#327
Join Date: Jun 2011
Location: FRA/SXB
Programs: FB Gold
Posts: 1,999
My experiences today were quite varied.
Francfort - Paris : water only
. At least some juice would be nice......
Paris - Faro : surprisingly nice service ! I was sitting in front of Y and was nonetheless greeted by name, offered champagne in glassware; and both sucré + salé (and offered more but I declined) - and I'm not even platinum ! Also ordered café later. The single J passenger got the standard J meal on a plate and whatever drinks (he had wines).
Couple side notes :
Francfort - Paris : water only
. At least some juice would be nice......Paris - Faro : surprisingly nice service ! I was sitting in front of Y and was nonetheless greeted by name, offered champagne in glassware; and both sucré + salé (and offered more but I declined) - and I'm not even platinum ! Also ordered café later. The single J passenger got the standard J meal on a plate and whatever drinks (he had wines).
Couple side notes :
- Y load very light on my flight to Faro, i was seated in first row of Y; the next passenger was 6 rows behind over the wing, so some seat blocking for weight and balance going on.
- The A319 had the dreaded NEO interior but with USB sockets and Wifi retrofitted. The attendant asked if I knew there was wifi, i said yes but couldn't get it to work. She went and got the instruction card (i forget you have to go to the connect.airfrance portal) and soon I was connected
- CDG 2F is a ghost town, with practically everything except Relay, Paul and Starbucks closed. Bad place to spend too much time unless you have access to the salon.
Last edited by mlin32; Nov 7, 2020 at 1:51 pm
Nov 8, 2020, 5:17 am
#330
Join Date: May 2019
Location: Los Angeles
Programs: Flying Blue Platinum / SkyTeam Elite Plus
Posts: 79
Can confirm, flight attendant on AMS-CDG yesterday told me it began on November 5th. She also went to every single J customer and apologized, and encouraged everyone to write a complaint.
Meanwhile, this is what J service looked like on KLM LHR-AMS yesterday: cinnamon roll and a bottle of water with the usual drink choice.
Meanwhile, this is what J service looked like on KLM LHR-AMS yesterday: cinnamon roll and a bottle of water with the usual drink choice.