Adam Smith

I had the same problem yesterday afternoon and still going this morning.

fayewolf

Same!! I am a UNITED customer and flying to St. John no choice but to do air Canada and every single flight was a nightmare. The app was a nightmare too

ylwae

So far I’ve been on the phone for over an hour with an agent on the SE line as she and various help desk people try to make this booking. They’re getting errors with the pass too and not sure what to do about it.

Adam Smith

You're a United customer, but were having problems with an Air Canada flight pass? Which is the specific product that was referred to in the post you quoted... Or was yours just a normal revenue ticket?

RangerNS

Where?

24left

@Smiley90

This just popped up. Chrome. No incognito.

JJSK

The AC website is garbage and the phone service is worse. Wasted 6 hours today trying to get through

gcashin

Trying to book a flight tonight, all AC metal to the US, but keep getting an error message. Tried multiple destinations, dates, and computers/browsers. Don't really feel like waiting on hold with AC forever.

princesakura

Thanks for the suggestion. Is it this page? https://www.aircanada.com/us/en/aco/...r-support.html

Adam Smith

Yes. Fair warning, that's the form for AC, and since SAUA is administered by Aeroplan, they may punt you to Aeroplan, but if you get a sympathetic agent, they may pass it on to Aeroplan for you. I would emphasize the lengthy hold times at Aeroplan and say you've already tried phoning in several times but been unable to get through (but don't say that in an angry way, which will not get you sympathy).

Aeroplan, unfortunately, doesn't have a similar form, so the best way to go to them directly would probably be via Twitter DM. I would probably try the AC online form first because I'm not on Twitter and have no desire to be, but if you're already on it, that might be faster than going via AC.

Stranger

I think this has to do with your computer location service, and cookies. The cookies are normally loaded when you first go to the AC web page. They might get removed, or not, when closing the browser and/or rebooting, depending upon settings. The other thing that's unclear: does aircanada.com rely upon location determined initially by that cookie, or does it recheck current location?

This said, the thing seems to work for most people, My experience has been than when in another country, they usually identify it correctly, although sometimes they also still see me in Canada. That I sometimes connect through my home VPN and sometimes not may further cloud location issues too.

Anyway, it seems only a few of you encounter these strange issues. It is likely a combination between the somewhat brain-dead way that aircanada.com uses cookies and does things, and your configuration/settings. Such as, showing you logged on when you are not, and other very strange and unpredictable things.

I should add that I block as many cookies (and web sites, trackers, single pixel "figures" meant as hidden trackers) as I can with most things still working, and that I remove cookies regularly.

Outstanding tall

Trying to book an aeroplan ticket online and system kicks me to air canada booking. Anyone else having problems?

Stranger

Now includes that option to give you a comparison, but only if you click on it. Which is not hard to do inadvertently.

Queen B

I received a flurry of notifications and an email - Due to schedule changes my entire itinerary is messed up I'm now landing in YYZ after my connecting YQB flight leaves...

Called AC and of course because it's a reward booking I have to call Aeroplan

On hold for 2 hours yesterday , I had to do other things to do and hung up
So far this morning 60 minutes and counting

Stranger

If the trip is not very soon, I would just wait for the next "flurry of notifications." Onus should be on them to fix an impossible or illegal routing.

(BTW between day before yesterday and yesterday, my flurry included 12 notifications. Sitting on them for a little while.)