Another subtle but potentially problematic cutback
Feb 9, 2006 | 12:51 pm
#1
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Location: YVR
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Another subtle but potentially problematic cutback
Buried inside aeroplan.ca's SE benefit description I found this little tidbit:
Translated into other timezones, that means
Sydney: 11pm-6pm
London: 12n-7am
New Dehli: 5:30pm-12:30pm
Hong Kong: 8pm-3pm
I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.
* Effective March 1, 2006, agents will be available to answer your Aeroplan-related questions between 7 a.m. - 2 a.m. (EST).
Sydney: 11pm-6pm
London: 12n-7am
New Dehli: 5:30pm-12:30pm
Hong Kong: 8pm-3pm
I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.
Feb 9, 2006 | 5:56 pm
#3
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Originally Posted by Ken hAAmer
I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.
Feb 9, 2006 | 6:23 pm
#5
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Well, in AP's defence, weren't the call centres only opened between 0700-0000 previously? I remember when I was studying in Belgium, I would have to wait until after lunch before I could call AP and get through to reservations using the international toll free line...
Feb 9, 2006 | 6:33 pm
#6
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Originally Posted by YOWkid
Well, in AP's defence, weren't the call centres only opened between 0700-0000 previously? I remember when I was studying in Belgium, I would have to wait until after lunch before I could call AP and get through to reservations using the international toll free line...
Feb 9, 2006 | 11:54 pm
#7
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Originally Posted by Shareholder
Seems it is either afternoon or morning of the business day depending upon which side of the planet one is on. But I really cannot see how problematic this really is. Regular agents can take general calls and even do upgrading, so if a significant problem cannot wait a few hours, is it worth the cost of a third daily shift year round for you 8K spoiled high maintenance types?
Feb 10, 2006 | 4:46 am
#8
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Subtle my butt, does one not think that maybe AE has measured the number of calls coming in at that time and decided there simply not enough to stay open. As well many many more people are booking on line so call volume must be way down overall.
The OP just coul
Subtle my butt, does one not think that maybe AE has measured the number of calls coming in at that time and decided there simply not enough to stay open. As well many many more people are booking on line so call volume must be way down overall.
The OP just coul
Feb 10, 2006 | 4:51 am
#9
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......continued.
The op could have balanced off the remark by mentioning the possible reasons for 5 less hours
......continued.
The op could have balanced off the remark by mentioning the possible reasons for 5 less hours
Feb 10, 2006 | 9:39 am
#10
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Originally Posted by Ken hAAmer
Buried inside aeroplan.ca's SE benefit description I found this little tidbit:
Translated into other timezones, that means
Sydney: 11pm-6pm
London: 12n-7am
New Dehli: 5:30pm-12:30pm
Hong Kong: 8pm-3pm
I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.
Translated into other timezones, that means
Sydney: 11pm-6pm
London: 12n-7am
New Dehli: 5:30pm-12:30pm
Hong Kong: 8pm-3pm
I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.