Originally Posted by Shareholder
Seems it is either afternoon or morning of the business day depending upon which side of the planet one is on. But I really cannot see how problematic this really is. Regular agents can take general calls and even do upgrading, so if a significant problem cannot wait a few hours, is it worth the cost of a third daily shift year round for you 8K spoiled high maintenance types?
These 8K spoiled types are the best customers and they have seen their benefits dwindle over the years. I'm not SE but if I was, it would be nice to know that I can call anytime of day or night and get an agent who knows everything about the plan and I would also want to get through right away. Why should an SE wait with an AE member as part of the que?