Another subtle but potentially problematic cutback
 

Buried inside aeroplan.ca's SE benefit description I found this little tidbit:Translated into other timezones, that means

Sydney: 11pm-6pm
London: 12n-7am
New Dehli: 5:30pm-12:30pm
Hong Kong: 8pm-3pm

I suppose it's only 5 hours that they are closed each day, but in many parts of the world those 5 hours are the middle of the business day. A potential nuisance.

I thought the call centres ARE in New Delhi... ;)

Seems it is either afternoon or morning of the business day depending upon which side of the planet one is on. But I really cannot see how problematic this really is. Regular agents can take general calls and even do upgrading, so if a significant problem cannot wait a few hours, is it worth the cost of a third daily shift year round for you 8K spoiled high maintenance types?

They may have come to the same conclusion that I have, who living outside Canada would have a good reason to stay with Aeroplan now (at least for Elite)?

Well, in AP's defence, weren't the call centres only opened between 0700-0000 previously? I remember when I was studying in Belgium, I would have to wait until after lunch before I could call AP and get through to reservations using the international toll free line...

I've never understood why they had that international toll free line. It must be very expensive for them. I don't use it since I have a VoIP, however that must cost several bucks every call on the 00800.

These 8K spoiled types are the best customers and they have seen their benefits dwindle over the years. I'm not SE but if I was, it would be nice to know that I can call anytime of day or night and get an agent who knows everything about the plan and I would also want to get through right away. Why should an SE wait with an AE member as part of the que?

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows 95; PalmSource; Blazer 3.0) 16;160x160)

Subtle my butt, does one not think that maybe AE has measured the number of calls coming in at that time and decided there simply not enough to stay open. As well many many more people are booking on line so call volume must be way down overall.

The OP just coul�

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows 95; PalmSource; Blazer 3.0) 16;160x160)

......continued.

The op could have balanced off the remark by mentioning the possible reasons for 5 less hours

Airline pax ALWAYS find a way to b!tch about something.