so i recieved my statment with a 'deduckion' of 12,000 points. I called and they told me its from 2002 (more then three years ago) that they forgot to take some point os.

1) And i am supposedly going to take thier word on this?

2) and this is supposedly going to make me be loyal to air canada, when they nit pick (and i have no way of verifing this)

3) and there was a 15,000 ducduction in the same period... was this for the same flight?

does air canada understand what a loyality program is supposedly for. its NOT to make money directly but to differtiant them from the other airlines.

it makes me feel that they are trying to milk us fro every penny no matter what.

i was a supper elite but since this penny pinching started, i have started taking other airlines that seem to provide better service etc. An example one american airline allows rewards tickets to have only side of the trip booked and have the return book later. (so that if you are booking a popular flight you can call when the outbound is avaible and wait for the inbound to be put in the inventory and then book it then). never mind all the addtional charges thatAC charges that 'make rewards more flexible'

yea right...

but what does Air canada care. got to get those 12,000, or they would go bankrupt... but who cares about actual customer service

Hey galambo, welcome to the board!

I'm not sure if I agree with everything you say, but I must say I'm sorry to hear of the 12K taken out of your account out of nowhere! A real kick in the nuts I have to say.
If your account lays dormant for three years, it's wiped out. If they find a mistake made more than three years ago, then it's ok for them to fix it now. Yep, kick in the nuts.

1) Delta does allow open bookings of reward tickets. (allowing me to book the outbound flight and wait till the inbound is put into inventory to book that)

2) AC charges now for its 'flexability' 130 for puting the points back, the highest in the industry

3) No charge till now for booking rewards tickets over the phone by northwest, delta etc.

4) avenue reward tickets... yet other airlines have more space for rewards tickets with no addtional charges.

5) allowing you to bring a guest in the lounge without having to pay extra (not AC)

6) going back three years and claiming they did not take points off.

7) having to call three times on the same day to get tickets (first two agents said no way, while the third actual looked and gave me the seats)

8) etc. etc./


i don;t understand why you don't agree with what i have said.

Easy there, cowboy!
I said ... I didn't say that I disagreed with everything!

5) As AP Elite, you are definitely one free guest in the lounge. It's in fineprint! http://www.aircanada.com/en/travelin...ndex.html#r0s0
If you want to bring an extra guest beyond that of your free guest (and who is not a family member - spouse and/or children), then that's where you have to pay extra. Also consider UA... they charge all of their Mileage Plus members RCC access regardless of MP level (except for Global Service Members - not sure if the rules apply to them).

1) sorry... i get upset even when i think about AC

2) the guest is ONLY relatives... buissness partners need to pay admission or have a first class ticket

3) there are aways around that restriction, by using point to pay for access. And then you CAN bring in guests i beleive

That's ok We all do from time to time

Nope. Read this link: http://www.aircanada.com/en/travelin...ndex.html#r0s0
Aeroplan Elite members:

Elite members with a valid membership card and a same-day confirmed ticket on an Air Canada, Air Canada Jazz, Star Alliance or Air Canada Codeshare flight are entitled to access the Maple Leaf Lounge.

Guest Policy:
Immediate family: complimentary
1 complimentary guest
Guests, $10/per person before 11:00 a.m.
Guests, $20/per person after 11:00 a.m.

Perhaps you read this wrong... the line below "immediate family: complimentary" is not talking about immediate family anymore, but truly one free non-family guest. So if you are traveling with one business buddy, your spouse, and nine of your children, they can all get in for free with you, as an Elite (which shows that you are on your profile).

Care to post a link to where this is so?

They might be within their rights to take out the points but it sure is the incorrect thing to do from a customer service standpoint.

I do realize that there are likely very many situations similar to this that add up to considerable amounts of points for AE however could you imagine if any of our company's came back 3 years (heck even 3 months) after making a billing mistake and demand payment?

I have learned in business that if I make a mistake we honour it and move on. Upsetting your customers after the fact is no way to build loyalty.

I imagine that AE stands to loose a lot more than 12,000 miles from galambo in the future as he might opt to earn points from other airline partners which AE would have sold to say a hotel or car rental company who would then pass them on to him. 12k points is not a big deal in the big skeem of things especially if he is a status member and the potential of 10's or 100's of thousands lost points AC could have sold to companies who galambo deals with on his behalf. Heck 12k is only 24 hotel stays of 500 points each which is nothing for many of us. Now just think of the lost revenue of galambo held a AE earning credit card and he gets rid of that.

Short term thinking on AE's part imho

cattle - I agree.

If you took a flt on points and they didn't decuct it back then you figurted you got a bonus;now when they catch it and you've mentally banked those points again you get pissed at thre airline........I'm missing something here.

Admittedly they should have contacted the person and said the points were coming out for such and such a reason

What is a Global Service Member? I though UA's Mileage Plus only had 3 tiers (besides basic) - Premier, Premier Executive, and Premier Executive 1K.

There is a very, very, very special higher tier called Global Services, which accounts for a fraction of 1% of UA's highest revenue customers. They get higher priority than even 1K's in some situations, such as standby, etc. You ever board UA metal and hear the preboard announcement: "Now calling all Global Services members, Prem Exec, 1K, and Star Gold to board"..?

I'm sure some UA GS lurker (there seems to be very many non-AC/AP lurkers on this board!) can comment more on this...

UGS - United Global Services. A status which UA awards at its own discretion and which is based largely on spending, I believe.

Yep, a fraction of 1%.

UGS - hear that, acysb87? We need a ACGS just for you and taupo

What are the extra perks of the UA's Global Services Members, over and above those of Premier Executive IK? Do these members have their status for life?