1) Delta does allow open bookings of reward tickets. (allowing me to book the outbound flight and wait till the inbound is put into inventory to book that)
2) AC charges now for its 'flexability' 130 for puting the points back, the highest in the industry
3) No charge till now for booking rewards tickets over the phone by northwest, delta etc.
4) avenue reward tickets... yet other airlines have more space for rewards tickets with no addtional charges.
5) allowing you to bring a guest in the lounge without having to pay extra (not AC)
6) going back three years and claiming they did not take points off.
7) having to call three times on the same day to get tickets (first two agents said no way, while the third actual looked and gave me the seats)
8) etc. etc./
i don;t understand why you don't agree with what i have said.