disloyality program
Jun 2, 2005 | 9:11 am
#31
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 18,452
I've heard that AE (and other FF programs as well) have been doing these audits and deducting points that were "improperly" credited. While it MIGHT make financial sense, it sure doesn't from a customer service perspective.
What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
Jun 2, 2005 | 10:00 am
#32
Original Poster
Join Date: May 2002
Location: Toronto, Canada
Programs: Marriott Prem;DELTA gold;AMEX Cent;AC P;SPG gold;AVIS PC;Hertz gold,Fairmont Plat,HH Diamond,R&C 5C
Posts: 208
Originally Posted by The Lev
I've heard that AE (and other FF programs as well) have been doing these audits and deducting points that were "improperly" credited. While it MIGHT make financial sense, it sure doesn't from a customer service perspective.
What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
very good point ^
Jun 2, 2005 | 11:19 am
#33
Join Date: Nov 1999
Location: HKG/MEX/YVR/YYF
Programs: AS MVP 75K/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,045
Originally Posted by The Lev
What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
Jun 2, 2005 | 11:27 am
#34
At Large
Join Date: Jan 2002
Location: oakville Ontario canada;AC*SE
Posts: 16,985
Originally Posted by The Lev
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.
I'm not sure what causes them to do this after two or three years but yes it does seem unfair but then again if we were all honest we would tell tehm when they didn't take enough points out of our accounts. We are all over them when our points don't post right away