I've heard that AE (and other FF programs as well) have been doing these audits and deducting points that were "improperly" credited. While it MIGHT make financial sense, it sure doesn't from a customer service perspective.

What I personally find galling is that I only have SIX MONTHS to fix an error on my statement if AE fails to post points correctly to my account or if I have to mail in receipts/stubs, etc. After six months, their attitude is too bad so sad. Conversely, they seem to give themselves an UNLIMITED time to fix their mistakes.
What's good for the goose should be good for the gander. I think they should limit these audits to six months unless their prepared ot give me unlimited time to send in requests for credit.