so i recieved my statment with a 'deduckion' of 12,000 points. I called and they told me its from 2002 (more then three years ago) that they forgot to take some point os.

1) And i am supposedly going to take thier word on this?

2) and this is supposedly going to make me be loyal to air canada, when they nit pick (and i have no way of verifing this)

3) and there was a 15,000 ducduction in the same period... was this for the same flight?

does air canada understand what a loyality program is supposedly for. its NOT to make money directly but to differtiant them from the other airlines.

it makes me feel that they are trying to milk us fro every penny no matter what.

i was a supper elite but since this penny pinching started, i have started taking other airlines that seem to provide better service etc. An example one american airline allows rewards tickets to have only side of the trip booked and have the return book later. (so that if you are booking a popular flight you can call when the outbound is avaible and wait for the inbound to be put in the inventory and then book it then). never mind all the addtional charges thatAC charges that 'make rewards more flexible'

yea right...

but what does Air canada care. got to get those 12,000, or they would go bankrupt... but who cares about actual customer service