How does an SE go about getting the $300? Do you request for it ASAP? Or you just buy your stuff and then send them the bill? They lost my skiis and ski boots, and skisuit last year YYZ-YYC and I would've taken advantage of this if I had known...

What a contrast.....Just arrived in HKG, a little early...my flight to BKK is not for another 3 hours 45 mins, so I went to the TG desk to see if I can get on an earlier one...As I am on an AC code share..not a chance, and you know how TG loved to be-little you...

As i turned to walk to the lounge for 3 hours i saw the concierge coming towards me...ah ha i thought...so I asked her the same question and was given the same answer.!...Then she said, hang on let me make a call...go to the lounge and i will come and find you...so off i go, 10 mins later in she comes with a BC for the 18.50 flight...saving me 2 hours in the Airport...

So, as normal the concierges outside of Canada are much more helpful and willing....
In Canada its hit and miss, and a miss when you get MAX!!!....

Ha. You just missed me. I was on the YYZ flight that was delayed to 6. Spent the delay on Pizza Uno, BBQ chips and sitting on the ripped up seats that are in the AC gate area :eek:

Simon

It's pretty easy, I just called into the baggage services line, asked them the status of my luggage and then asked them for the money to purchase new clothing. The guy said, sorry sir I can't help you yet and I replied "I'm a super elite". That flipped it to "Okay sir, I've confirmed your status, you have $300 to spend".

B

When my bags didn't show up in Paris on my way to Brest, France, I simply asked the baggage agent about compensation to cover immediate costs as she handed me the claim forms. She checked my status on the computer, then apparently checked something else on the computer. When that was said and done, she simply counted out 330 euros and asked me to sign a receipt for the cash.

BA MCO's, Euro's paid cash for delayed luggage.... I have to start travelling with Ken more :D

Gotta watch out for the 762s, though... ;)

I guess I should've flipped my SE switch on. Oh well. I rarely ever check luggage, even on int'l flights so it just happened that when I had no choice, I got screwed.

I have now been a SE since the beginning of the year, and have used the concierges at YYZ, LHR, FRA, HKG, YVR for a variety of services; all I can say is that they provided a very high-quality service, which should be highly commended and complemented.

I was speaking to the FRA agent, about the responsibilities that they provide there. They are 2.5 of them (or less in summer, once one takes a vacation - there is usually no replacement for the vacationing agent). If one (of the daily 5 flights) from/to Canada is late - then the agents available often have to take most to all of the whole shift to help the passengers. Although they are mandated to help only the SE or business class passengers, she was saying that once this group of passengers problems have been dealt with and resolved, the concierges then feel that it is their responsibility to help the other AC agents deal with the remaining passengers. I feel that their duty in this type of scenario is also highly commendable.

Interestingly enough, I have not asked for concierge services at my home city of YOW (although I have introduced myself to the concierge agents), and I do not expect to do so; I am not sure the reasons a SE would need to use the services of the concierge agent at one's home airport.

One of the issues I want to raise is the concern that the FRA concierge agent expressed to me, 2 days ago - about the concierge service there. She told me that various high-level representatives of Star Alliance airlines had met in Nice recently; they wanted to streamline their services in Europe. One proposal was that LH would become completely responsible for all Star Alliance (including AC) flights (domestic, intraEU, or international) originating in Germany -including check-in and ticketing responsibilities. She was concerned that if this proposal was implemented, most to all AC agents in Germany (check-in/gate agents, concierge agents etc) could be laid off. I too am concerned about this particular outcome of the proposal, if this comes into effect.

That's pretty amazing. I've been SE for several years now and I probably haven't had a need to use the Concierge service as much as you seem to have done. Still, I suppose it keeps them from getting bored.

Can this benefit be far from being yanked?

I assume it already has been yanked for all other SEs as they are all busy helping out FG2. Hopefully at least he is a serious high revenue SE! I am also curious as to what all these needs in so many airports were (but am sure I will regret asking..)

Its GOING GOING GONE :) employees are not being replaced.

Well YVR Concierge helped me again yesterday. Arriving from BJS, got to gate at 12:10, met the concierge as soon as I got off the plane (not pre-arranged), told her I wanted to get on the 1 PM flight to YYC if possible (booked on 3 PM). She didn't know what immigration was like but said she would start working on it while I cleared customs/immigration. I did my usual "run/fast walk" through YVR to immigration. Thankfully no lineups and straight through with my carryon. Long walk between terminals, through security and to YYC gate by 12:35 where everything was prepared for my Executive class ride to Calgary. Second time this year. Saved me 4 or 5 hours in total for both times which is worth a lot to me!

I have recently received excellent service from concierges in YUL, YYZ and CDG.

I returned today from CDG on 871 to YUL with a cnx to YQB at 1500 on 8718; I have been booking the 1500 flight recently because 871 has had some OTP issues because of late departures out CDG T1.

We got in to YUL just after the scheduled arrival time of 1230 (making up 45 minutes of late departure from Paris). I thought I could make an earlier cnx to YQB so I called the YUL concierge office just after clearing primary customs/immigration and explained my situation. It was about 1250 by then.

I was told that 8716 at 1400 had seats left and I was immediately switched over to this earlier flight. Concierge asked how many checked bags I had and what my location was. She said "Stay right there I'll be down in a minute" which is exactly what happened; concierge arrived with my new BP and luggage tag all printed out.

My bag came out on the carrousel, I grabbed it and concierge re-tagged it and off I went to the cnx baggage drop-off (lots of time saved there not having to stand in line for a new BP + tag), escalator upstairs, through security and then down, under and over to the Jazz gates for 8716.

This good service got me home at least an hour earlier; the whole operation probably took less than 10 minutes between my call and my re-tagged bag being deposited. Superb ! Thanks AC concierges ! :)