[INPUT REQUESTED] Concierge threads
Feb 28, 2024 | 3:38 pm
#16
Join Date: Dec 2010
Location: YYC
Programs: AC SE
Posts: 442
, but it's a good example of one encounter fitting in multiple threads.
Feb 28, 2024 | 10:29 pm
#17
Join Date: May 2023
Location: YUL find me in Montreal
Programs: Air Canada SE, Bonvoy Gold, Hotels.com Gold
Posts: 711
A single thread with a wiki would be great.
But I also think preserving some information about what Concierge used to do is interesting and worthwhile in its own way.
But I also think preserving some information about what Concierge used to do is interesting and worthwhile in its own way.
Feb 28, 2024 | 11:11 pm
#18
Original Poster
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,986
The old threads wouldn't be deleted, just closed to new posts. Readers would be free to peruse them at their leisure.
Feb 29, 2024 | 6:34 am
#19
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, Bonvoy G; IC S; AA; DL
Posts: 14,496
"Based on my own views and those received from others, this seems like an appropriate time for a new thread that consolidates the topics into one thread and starts fresh to leave the old stuff behind. In my mind, it's tentatively titled "Concierge service: the good, the bad, and the ugly" or something along those lines. While I understand the desire to sometimes have a greater number of threads, this is another case where the content constantly bleeds back and forth.
I think the concierge threads are also another example of information vs experience threads that has sometimes been suggested not really working - the information thread is full of experiences, and sometimes the thanks/no thanks stories are more informational since people didn't understand what a concierge could or couldn't do.
I think the approach in many threads of having a lot of the basic information in a wiki has been very helpful in terms of that information vs experience split. I think the threads with high-quality wikis have a lot less repetitive discussion about basic information and allow for more discussion of experiences."
AGREED--the good, the bad, and the ugly (and managing expectations--perhaps a lot of managing expectations dealt with in the wiki)
I think the concierge threads are also another example of information vs experience threads that has sometimes been suggested not really working - the information thread is full of experiences, and sometimes the thanks/no thanks stories are more informational since people didn't understand what a concierge could or couldn't do.
I think the approach in many threads of having a lot of the basic information in a wiki has been very helpful in terms of that information vs experience split. I think the threads with high-quality wikis have a lot less repetitive discussion about basic information and allow for more discussion of experiences."
AGREED--the good, the bad, and the ugly (and managing expectations--perhaps a lot of managing expectations dealt with in the wiki)
Mar 1, 2024 | 5:28 pm
#21
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,614
My experiences with concierges are mostly positive. It is a bit difficult to get to them at times, but when I get access, I am mostly treated well.
So probably "the good, the better, and the not-so-good".
So probably "the good, the better, and the not-so-good".
Mar 5, 2024 | 10:12 am
#22
Original Poster
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,986
Seems we have pretty strong consensus here, so once wiki editing gets fixed, I'll create a new thread.
Turns out I hadn't seen this update in the tech support forum. Last I looked it up wherever it's mentioned on a static page, it still said 90/90, but I guess that's out of date.