IRROPs - Cancellation / Delay / Diversion etc. WITHIN 48 HOURS of departure (2024)
Jan 16, 2024, 2:07 pm
#46
Join Date: Sep 2002
Location: USA
Posts: 9
Cancellation Question
Hi - I am currently booked on an AC flight to Quebec from Chicago with points next week. I am not familiar with the policy if AC needs to cancel the flight due to weather (or any other reason for that matter). We have 2 seats in business class and was wondering if they would just book us on the next flight out or just refund the points and we would need to rebook. Pretty new to the points games so thanks in advance for any insight.
Jan 16, 2024, 2:30 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
Hi - I am currently booked on an AC flight to Quebec from Chicago with points next week. I am not familiar with the policy if AC needs to cancel the flight due to weather (or any other reason for that matter). We have 2 seats in business class and was wondering if they would just book us on the next flight out or just refund the points and we would need to rebook. Pretty new to the points games so thanks in advance for any insight.
OTOH, about rebooking, availability may be a bit of an issue, not as many options as with piad tickets. For instance, only staralliance. Plus, if many people are in the same situation, may take a while.
Jan 16, 2024, 3:12 pm
#48
Join Date: May 2007
Posts: 324
We are on a 014 ticket tomorrow via FRA to YYZ and LH has cancelled the inbound but not the outbound as of yet. As the flight we are on is a straight out and back if the aircraft isn’t coming then we are definitely not going back tomorrow. I’d like to be proactive but I can see how, logically, AC won’t be willing to rebook us onto an alternate route that would allow us to leave tomorrow? We are in TFS, which is not the worst place to get stuck for a few days of course… but if we can get rebooked onto TP via LIS we should avoid the worst weather in Western Europe and still get back to canada on schedule.
So, my question: is there any point in calling AC before the LH/4Y flight we are on tomorrow is actually cancelled? I can’t see that it will operate given the status of the inbound. We are on a J booking and E50 if that makes any difference. It was certainly a good week to be away from western Canada!
Edit to add: it looks like LH/4Y are sending the plane in tonight so that explains the lack of a cancellation.
So, my question: is there any point in calling AC before the LH/4Y flight we are on tomorrow is actually cancelled? I can’t see that it will operate given the status of the inbound. We are on a J booking and E50 if that makes any difference. It was certainly a good week to be away from western Canada!
Edit to add: it looks like LH/4Y are sending the plane in tonight so that explains the lack of a cancellation.
Jan 16, 2024, 3:33 pm
#49
Join Date: Oct 2006
Location: YQR
Posts: 2,743
Jan 17, 2024, 8:57 pm
#51
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
AC880 had a 3hr delay Monday (mechanical) causing us to misconnect in YYZ on 881.
The non SE's that misconnected had new boaring passes and hotel vouchers lined up alphebetically on a table a few steps from the arrival gate. (As an SE, nothing for us -- we were directed to an unprepared & surprised concierge office after immigration, where we spent the next hour).
Turns out the system had rebooked us onto AC103 the next morning, which was also cancelled before we got to YYZ. Despite our paid Business class pods, the system rebooked us again for the next day in Economy on United with an Economy connection on Alaska Airlines.
Perhaps most interesting to me is they gave us a "Notice of Passenger Trip Interruption" sleeve dated 2021. No mention of APPR (is this an APPR violation in itself?)
The back cover is an advertisement to purchase www.aircanada.com/onmyway for future bookings, which is no longer sold.
It offers a special* distressed passenger accomodation at passenger cost, through www.roomstorm.com.
A vast 10-12% off direct booked rates at YYZ hotels. Or 1-3% off AAA/CAA/Senior rates booked direct. Roomstorm is "a silicon valley startup aimed at maximizing hotel owner/operator revenue."
The non SE's that misconnected had new boaring passes and hotel vouchers lined up alphebetically on a table a few steps from the arrival gate. (As an SE, nothing for us -- we were directed to an unprepared & surprised concierge office after immigration, where we spent the next hour).
Turns out the system had rebooked us onto AC103 the next morning, which was also cancelled before we got to YYZ. Despite our paid Business class pods, the system rebooked us again for the next day in Economy on United with an Economy connection on Alaska Airlines.
Perhaps most interesting to me is they gave us a "Notice of Passenger Trip Interruption" sleeve dated 2021. No mention of APPR (is this an APPR violation in itself?)
The back cover is an advertisement to purchase www.aircanada.com/onmyway for future bookings, which is no longer sold.
It offers a special* distressed passenger accomodation at passenger cost, through www.roomstorm.com.
A vast 10-12% off direct booked rates at YYZ hotels. Or 1-3% off AAA/CAA/Senior rates booked direct. Roomstorm is "a silicon valley startup aimed at maximizing hotel owner/operator revenue."
Last edited by expert7700; Jan 17, 2024 at 9:06 pm
Jan 17, 2024, 9:07 pm
#52
Join Date: Nov 2013
Location: YYC
Programs: AC SE
Posts: 546
Jan 17 AC216 YVR YYC delayed by 4h30. At least it looks like my plane for AC130 tomorrow will make it to YYC. The red-eye backup did not...
AC159 YYZ YYC Jan 17 Cancelled. App shows mechanical. As a result AC156 YYC YYZ Jan 18 Cancelled.
Spoiler
Spoiler
Jan 17, 2024, 9:41 pm
#53
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
The non SE's that misconnected had new boaring passes and hotel vouchers lined up alphebetically on a table a few steps from the arrival gate. (As an SE, nothing for us -- we were directed to an unprepared & surprised concierge office after immigration, where we spent the next hour).
Jan 17, 2024, 10:35 pm
#54
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Usually I'm telling them "nah, change me to this flight", and then I ignore them and keep walking. Unless "this flight" require urgent processing.
But I'm a little surprised that
Jan 17, 2024, 10:56 pm
#55
Join Date: Sep 2023
Posts: 379
AC880 had a 3hr delay Monday (mechanical) causing us to misconnect in YYZ on 881.
The non SE's that misconnected had new boaring passes and hotel vouchers lined up alphebetically on a table a few steps from the arrival gate. (As an SE, nothing for us -- we were directed to an unprepared & surprised concierge office after immigration, where we spent the next hour).
"
The non SE's that misconnected had new boaring passes and hotel vouchers lined up alphebetically on a table a few steps from the arrival gate. (As an SE, nothing for us -- we were directed to an unprepared & surprised concierge office after immigration, where we spent the next hour).
"
As a newer SE (1.5 yrs) it is this situation I would expect the status to mean something. I remember a number of years ago we misconnected from CDG and had a similar situation. As a 50 or 75k I thought being rebooked on the next flight and having a boarding pass waiting was very good. I would expect the same as a SE with the Concierge waiting to answer any questions. I do hope you write in and express your disappointment in how this was handled (I assume this is how you feel).
Jan 18, 2024, 12:02 pm
#56
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Jan 18, 2024, 12:10 pm
#57
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I definitely have different expectations on a $5000 J fare than a $500 J fare when it comes to IRROPS.
Jan 18, 2024, 12:24 pm
#58
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Judging by The NO THANKS CONCIERGE thread, it would seem that many here have issues with the Concierges being able to provide basic services, let alone an ability to deal with some form of nuanced rankings.
Jan 18, 2024, 12:30 pm
#59
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Great. So the Concierge starts prioritizing assistance to SEs in order of fare, from most expensive to Aeroplan reward? Or better yet, cabin and fare?
Judging by The NO THANKS CONCIERGE thread, it would seem that many here have issues with the Concierges being able to provide basic services, let alone an ability to deal with some form of nuanced rankings.
Judging by The NO THANKS CONCIERGE thread, it would seem that many here have issues with the Concierges being able to provide basic services, let alone an ability to deal with some form of nuanced rankings.
If two wide-bodies get cancelled and there are 30 SEs in YVR who need assistance, who should they prioritize first?
Jan 18, 2024, 10:02 pm
#60
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 513
Joys of living on the Island - flight AC8028 cancelled Friday morning @ 0630 due to weather...nothing you can do about that, but I can't get another flight until 1515 and landing in YYZ after midnight. So instead, I get to catch a morning ferry to the mainland and make my way to the airport.
First world problems...kinda...here's the real FWP...I purposely booked a Comfort/Y ticket as I'm heading to the fights and got a good deal. Between J (4) and PY (14), there were 13 spots open...I think I was on the border for J, but clear and free for PY once those J's cleared. Now I'm on a sold out flight in a cattle seat. Hopefully ferries aren't cancelled in the AM
First world problems...kinda...here's the real FWP...I purposely booked a Comfort/Y ticket as I'm heading to the fights and got a good deal. Between J (4) and PY (14), there were 13 spots open...I think I was on the border for J, but clear and free for PY once those J's cleared. Now I'm on a sold out flight in a cattle seat. Hopefully ferries aren't cancelled in the AM