AMEX Membership Rewards Transfer
Jan 19, 2024 | 7:26 am
#76
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,270
Jan 19, 2024 | 11:42 am
#77
Join Date: May 2013
Location: YYZ
Programs: A3*G
Posts: 11
Update: Spoke with AMEX rep today (JAN 18): received an ETA of 48-72 business hours for the issue to be resolved. Guessing probably Tuesday-Wednesday of next week. They said it'll either be transferred to AP or credited back to MR.
Same status for me as well. Issue at AMEX's end.
Same status for me as well. Issue at AMEX's end.
Jan 22, 2024 | 1:59 pm
#78
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,270
Update 3: Issue has been resolved at AMEX's end
After multiple calls to AMEX, they finally confirmed that they have resolved the issue. For me, that meant they credited the points back to my MR account.
Did 3 transfers, totalling >100k points - all of them went through near instantaneously!
After multiple calls to AMEX, they finally confirmed that they have resolved the issue. For me, that meant they credited the points back to my MR account.
Did 3 transfers, totalling >100k points - all of them went through near instantaneously!
Jan 26, 2024 | 9:38 am
#79
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,261
Aeroplan miles not appearing after transfer
I transferred points to my Aeroplan account from AMEX and they show when I look at family sharing, but when I look at my account, it doesn't show under activity and they aren't available to use. I transferred points the other day and many other times and they were available and appeared immediately. Anyone have any ideas what may be going on? Calling is useless as they keep saying they can't connect me due to call volume. Thanks!
Jan 26, 2024 | 9:45 am
#80
Join Date: Oct 2010
Location: YXU/YYZ
Programs: AC SE, AMEX Plat, Marriott Gold, NEXUS/GE
Posts: 649
I transferred points to my Aeroplan account from AMEX and they show when I look at family sharing, but when I look at my account, it doesn't show under activity and they aren't available to use. I transferred points the other day and many other times and they were available and appeared immediately. Anyone have any ideas what may be going on? Calling is useless as they keep saying they can't connect me due to call volume. Thanks!
Jan 26, 2024 | 9:57 am
#81
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,261
No, my personal points don't increase, but when I look at the family sharing accounts, under each person's name is the number of miles and under my name it shows the transferred miles.
Jan 26, 2024 | 9:59 am
#82
Join Date: Oct 2010
Location: YXU/YYZ
Programs: AC SE, AMEX Plat, Marriott Gold, NEXUS/GE
Posts: 649
So when you add up number of miles that you see in family sharing it is different than your total you see in your account?
Last edited by cavitron; Jan 26, 2024 at 10:09 am
Jan 26, 2024 | 10:07 am
#83
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,261
Jan 30, 2024 | 11:32 am
#84
Senior Moderator; Moderator, Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,921
I transferred from Amex 35 minutes ago. They instantly show as a line item under activity, but haven't been added to my total miles so are unavailable for use. On hold to AC, but has anyone else had experience with this and how long it's taken for them to be available to use? I keep refreshing in hopes...
[MENTION=169475]HofstraJet[/MENTION] how long was it for yours to show in the total?
[MENTION=169475]HofstraJet[/MENTION] how long was it for yours to show in the total?
Jan 30, 2024 | 11:46 am
#85
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,261
I transferred from Amex 35 minutes ago. They instantly show as a line item under activity, but haven't been added to my total miles so are unavailable for use. On hold to AC, but has anyone else had experience with this and how long it's taken for them to be available to use? I keep refreshing in hopes...
[MENTION=169475]HofstraJet[/MENTION] how long was it for yours to show in the total?
[MENTION=169475]HofstraJet[/MENTION] how long was it for yours to show in the total?
Jan 30, 2024 | 11:54 am
#86
Senior Moderator; Moderator, Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,921
Thanks. Sounds more promising than AC picking up the phone!
UPDATE: Exactly one hour after the points were in the account, they were added to the total.
UPDATE: Exactly one hour after the points were in the account, they were added to the total.
Last edited by l etoile; Jan 30, 2024 at 12:08 pm
Jan 30, 2024 | 3:38 pm
#87
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,782
I had exactly the same thing happen today. The activity appears but the total didn't update until a couple of hours later even though looking at family sharing and summing the amounts did show correctly immediately. Bizarre but all's-well-that-ends-well.
