Dear members,
May I ask your help to let me know, besides calling Air Canada's customer service, is there a way to contact Air Canada for special assistant?
My dad is in emergency, I need to go back to my home country as soon as I can, but according to the 40% onboard limitation for flight to China, passengers will be randomly removed.
I wanted to contact Air Canada for a humanitarian and compassionate consideration, ask their help to make sure I can get onboard and won't be removed.
I have tried to:
Please advise if there is any other way I could get help from Air Canada other than calling 8882472264
Appreciate your inputs.
Have safe and joyful days.
D
May I ask your help to let me know, besides calling Air Canada's customer service, is there a way to contact Air Canada for special assistant?
My dad is in emergency, I need to go back to my home country as soon as I can, but according to the 40% onboard limitation for flight to China, passengers will be randomly removed.
I wanted to contact Air Canada for a humanitarian and compassionate consideration, ask their help to make sure I can get onboard and won't be removed.
I have tried to:
- call Air Canada Asia Desk, they said they cannot help, advised me submit form from aircanada.ca;
- send email by submitting form and support documents on aircanada.ca, they replied email and said they only proceed post-travel case;
- contact Air Canada via Facebook 4 days ago, until now there is no reply;
Please advise if there is any other way I could get help from Air Canada other than calling 8882472264
Appreciate your inputs.
Have safe and joyful days.
D
Try the medical desk.
https://www.aircanada.com/us/en/aco/...ty.html#/home:
https://www.aircanada.com/us/en/aco/...ty.html#/home:
Quote:
Thanks for reply.Originally Posted by YOWgary
Given that this is a policy of the government of China, rather than of Air Canada, I would suggest your question might be better directed to your nearest consulate or embassy.
Correct, it's the policy of China, but I booked Air Canada's ticket, it's Air Canada actually run the "remove" progress and as the carrier, so I wanted to ask whether there is a way can have contact for H&C reason for a seat and not to be removed.
e.g., if I booked Air China's ticket, I will ask "whether there is a way to contact in Air China to keep a seat for H&C reason".
If I ask the embassy, they may just tell me: we just make the general policy, but it's up to Airlines to determine which 40% passengers can be onboard. E.g. I heard that US airlines will sort from ticket price, but Air Canada is very random.
Quote:
What are you reading that has led you to the understanding that passengers will be randomly ejected from a flight until the aircraft is down to 40% capacity?Originally Posted by John_doe_
If I ask the embassy, they may just tell me: we just make the general policy, but it's up to Airlines to determine which 40% passengers can be onboard. E.g. I heard that US airlines will sort from ticket price, but Air Canada is very random.
Quote:
Its on ACs home page.Originally Posted by YOWgary
What are you reading that has led you to the understanding that passengers will be randomly ejected from a flight until the aircraft is down to 40% capacity?
Due to restrictions imposed by the Chinese government, we are required to reduce the number of passengers permitted on our flights to China. To address these limitations, we are selecting passengers and canceling their itinerary.
Quote:
Due to restrictions imposed by the Chinese government, we are required to reduce the number of passengers permitted on our flights to China. To address these limitations, we are selecting passengers and canceling their itinerary.
That doesn't sound random at all.Originally Posted by ChrisA330
Its on ACs home page.Due to restrictions imposed by the Chinese government, we are required to reduce the number of passengers permitted on our flights to China. To address these limitations, we are selecting passengers and canceling their itinerary.
Quote:
It was originally written as 'random'. Originally Posted by YOWgary
That doesn't sound random at all.
Quote:
Due to restrictions imposed by the Chinese government, we are required to reduce the number of passengers permitted on our flights to China for the month of April. To address these limitations, we are randomly selecting passengers and canceling their itinerary.
https://www.aircanada.com/ca/en/aco/...hanghai.html#/
Edit to add - it appears the maximum load is 40%...it was previously 75%.
Originally Posted by ChrisA330
This is an interesting one:Due to restrictions imposed by the Chinese government, we are required to reduce the number of passengers permitted on our flights to China for the month of April. To address these limitations, we are randomly selecting passengers and canceling their itinerary.
https://www.aircanada.com/ca/en/aco/...hanghai.html#/
Edit to add - it appears the maximum load is 40%...it was previously 75%.
Quote:
according to the data collected, the posts and messages in social medias and groups I've seen, so far there is no "algorithm" found about how AC selects the passengers to be removed, it's relatively random.Originally Posted by YOWgary
That doesn't sound random at all.
the point is, no matter it's randomly or not, I am seeking for a channel can touch AC to help to consider my H&C reason, which seemed there is not a way.
Quote:
Originally Posted by Nitehawk
Have you considered buying multiple tickets? I know I might not be realistic, but if you book 3 days in a row, one of them should hopefully work out.
I wanted to try this way, but it's not really possible to me, coz:
- it's pricy, my dad is in hospital and my family is using all budget for him AND usually the refundable ticket price is much higher, now the economy class is about 6000CAD if I want to departure as soon as I can (after 1 month), in the recent 3 weeks, there is only business class costs about 11,000CAD.
- I am living in a city does not have Chinese Embassy designated COVID detect clinics, I need to fly to one of the city has the clinics, stay in hotel 8 days before departure date, accomplish 4 times various COVID tests dated from the 7th day before departure date.
- purchasing multiple ticket will make it very complicated when I plan which city I fly to, hotel booking and how I book the covid tests
- e.g, 3 days a row may make me need to go to detect clinic almost every day, to do PCR, serology (blood) tests, to meet the requirement of -7D test, -2D test, -1D test, -12h test
- each test costs about $150CAD (except the -12h antigen test)
- if the city I go does not have direct flight to China, I need to fly to the city have it - due to 12hours antigen test requirement
- in case I got positive result in any test, I need to fly back to Ottawa to proceed the recovery process, this is required by Chinese Embassy - the city I am living is consular district by Chinese Embassy - Ottawa, if I want to accomplish recovery process in Vancouver or Toronto, I won't be approved.
- purchasing multiple ticket will make it very complicated when I plan which city I fly to, hotel booking and how I book the covid tests
As a result, the best plan IMO is, I just fly to Ottawa, accomplish the pre-departure tests, then fly to Toronto to take AC27, but there is 40% limitation right now, I can be removed.
Once I was removed, all of the above works have been done will waste. And I have to book another ticket about 1 month later and redo all of above again - my dad is in hospital.
So, I am so eager to seek for help from Air Canada for the special assistant to help me get onboard on the current ticket.
Thanks for reply.
There are standby rules for these flights in place at check-in as a last resort. It seems they tend to over cancel and those checked-in are treated as stand by tickets until boarding. When is your flight?
Quote:
Correct, it's the policy of China, but I booked Air Canada's ticket, it's Air Canada actually run the "remove" progress and as the carrier, so I wanted to ask whether there is a way can have contact for H&C reason for a seat and not to be removed.
e.g., if I booked Air China's ticket, I will ask "whether there is a way to contact in Air China to keep a seat for H&C reason".
If I ask the embassy, they may just tell me: we just make the general policy, but it's up to Airlines to determine which 40% passengers can be onboard. E.g. I heard that US airlines will sort from ticket price, but Air Canada is very random.
Originally Posted by John_doe_
Thanks for reply.Correct, it's the policy of China, but I booked Air Canada's ticket, it's Air Canada actually run the "remove" progress and as the carrier, so I wanted to ask whether there is a way can have contact for H&C reason for a seat and not to be removed.
e.g., if I booked Air China's ticket, I will ask "whether there is a way to contact in Air China to keep a seat for H&C reason".
If I ask the embassy, they may just tell me: we just make the general policy, but it's up to Airlines to determine which 40% passengers can be onboard. E.g. I heard that US airlines will sort from ticket price, but Air Canada is very random.