AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Jun 19, 2022, 6:22 pm
#856
Join Date: Apr 2016
Posts: 616
Has anyone seen this before? I was looking and booking flights on AC.com for June 2023. I selected a flight that departed at what I thought was 14:45 (AC1513), but when I got the confirmation email, it showed 13:45. AC app after booking showed 14:45, EF shows 14:45 as well.
It's not really a deal breaker since it's FOTSG tickets and the day is devoted to travel anyways, just seems really weird and I can't figure out what time the flight would actually leave at.
(screenshot from AC.com and e-mail Booking Confirmation)
It's not really a deal breaker since it's FOTSG tickets and the day is devoted to travel anyways, just seems really weird and I can't figure out what time the flight would actually leave at.
(screenshot from AC.com and e-mail Booking Confirmation)
Jun 22, 2022, 8:20 pm
#857
Join Date: Apr 2022
Location: YYZ
Programs: AC 75K *G
Posts: 81
Am I going crazy here? I am not seeing any Economy Latitude Fare options for YYZ - YVR return anytime Aug - Sep. Am I completely blanking that Latitude is not offered for domestic flights? Or is this is site glitch?
Thank you kindly!
Thank you kindly!
Jun 22, 2022, 10:09 pm
#858
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Other options are available.
Jun 23, 2022, 8:55 am
#860
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Typically there’s an extra “click” needed to pull the Latitude fare down once you are in the Econ section. I often forget that.
Last edited by Bartolo; Jun 23, 2022 at 9:01 am
Jun 23, 2022, 9:15 am
#861
Join Date: Apr 2008
Location: Toronto
Programs: AC MM, SE100K
Posts: 233
I'm SE and trying to add an eUpgrade nominee for the first time. The AC website tells me that my status doesn't allow me to do that, while telling me that I'm an SE! See screenshot. The Aeroplan contact centre was baffled and told me that AC reservations needs to sort it out; AC reservations was baffled and told me that the Aeroplan contact centre needs to sort it out. What now?
Jun 23, 2022, 9:48 am
#862
Join Date: Apr 2022
Location: YYZ
Programs: AC 75K *G
Posts: 81
Jun 23, 2022, 12:07 pm
#864
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
As the message says, you've had a schedule change...and likely you haven't been rebooked yet.
Jun 23, 2022, 12:54 pm
#865
Join Date: Nov 2019
Posts: 40
Jun 23, 2022, 3:15 pm
#866
Join Date: Jun 2022
Programs: Aeroplan
Posts: 30
It seems that Air Canada has cancelled most of its weekend YOW - YTZ flights (presumably due to crew shortages) which means that I had a return flight rebooked to Pearson. I would rather take the train from Ottawa than deal with Pearson. Is it possible to cancel just the return leg on the Air Canada website?
Jun 23, 2022, 3:23 pm
#867
Join Date: Mar 2022
Posts: 7
It also doesn't show any changes or alerts in the app, nor did I get an email. Should I call or wait it out to sort itself? Given that its 12 days out, it makes me nervous
Jun 23, 2022, 4:23 pm
#868
Join Date: Sep 2015
Posts: 1,190
Jun 24, 2022, 2:55 pm
#869
Join Date: Nov 2019
Posts: 40
I have a flights scheduled and both disappeared with this message appearing. When I click to review the changes, it just shows the option to cancel or call AC. However, that seems weird since the flight is still available (YYZ-FCO, July 6th. Lowest Business class fare) would there be a reason why it would be showing me this message without telling me the rebooking options?
It also doesn't show any changes or alerts in the app, nor did I get an email. Should I call or wait it out to sort itself? Given that its 12 days out, it makes me nervous
It also doesn't show any changes or alerts in the app, nor did I get an email. Should I call or wait it out to sort itself? Given that its 12 days out, it makes me nervous
Jun 24, 2022, 3:06 pm
#870
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Same situation here with my booking. It just dropped a leg and doesn't give any option other than calling in or canceling. It still hasn't fixed itself. Checked on the unofficial PNR viewer and it's missing the leg and the eUpgrades I put in too for 2/3 legs. It shows correctly on the app though.
But the app shows all is good