AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Mar 17, 2024, 9:26 am
#1936
Join Date: Sep 2023
Posts: 378
Codes arrived for me after 3-4 minutes. Luckily it took the first one as I had requested a second. Doesn't seem like that is how 2FA should work though.
Mar 18, 2024, 8:17 am
#1937
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,521
Just noticed the name of a saved passenger in my profile on AC.com changed. It was a hyphenated last name and now the hyphen and second name is gone. Only noticed after 2 recent bookings.
I'm assuming a call to AC to have the name corrected will not be fruitful, but I will try.
Has anyone else noticed a similar change?
I'm assuming a call to AC to have the name corrected will not be fruitful, but I will try.
Has anyone else noticed a similar change?
Mar 19, 2024, 10:42 am
#1938
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Pretty confident I was just directed to the "beta" site in Android Chrome without selecting the beta toggle. Several minutes later, this behaviour disappeared, leading me to think I was load-balanced to a newer instance of the site non-deterministically. I wonder if the beta is being rolled out as production now?
Mar 19, 2024, 11:36 am
#1939
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
Is 2FA down again ? Tried on Chrome and Edge.
The search results are bizzare, sometimes I get a diff result on iphone app, Android app or on the website.
Companion pass option does not show on the app.
Edit : got my 2FA 2 hrs later :-)
The search results are bizzare, sometimes I get a diff result on iphone app, Android app or on the website.
Companion pass option does not show on the app.
Edit : got my 2FA 2 hrs later :-)
Last edited by vernonc; Mar 19, 2024 at 2:22 pm
Mar 20, 2024, 2:59 pm
#1941
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Alas, the error whereby aircanada.com cannot display a reservation, with the cowtool showing "Error displaying flight segments," is back...
They must have fixed another error... Which brought this one back, presumably.
Welcome to aircanada. :-)
They must have fixed another error... Which brought this one back, presumably.
Welcome to aircanada. :-)
Mar 21, 2024, 6:50 am
#1943
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,731
What fascinates me most about the Flight Pass sub-site is how many different answers it can give about eUpgrade availability in the space of one checkout flow.
The messages below are a step after the indicators that show R-space more accurately than any other part of the AC website, but still show this when booking through on a Flex-M flight pass, for a flight that's R3 inside the window:
Naturally, five minutes later:
The messages below are a step after the indicators that show R-space more accurately than any other part of the AC website, but still show this when booking through on a Flex-M flight pass, for a flight that's R3 inside the window:
Naturally, five minutes later:
Mar 27, 2024, 8:18 am
#1945
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Error displaying flight segments. This does not mean there is a problem with your PNR. Only report this on FlyerTalk if you can successfully view the PNR on Air Canada's website.
Mar 27, 2024, 8:46 am
#1946
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,731
That same browser setup is also leaving me logged in for longer than I'm used to...
Mar 27, 2024, 10:37 am
#1947
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Mar 27, 2024, 1:15 pm
#1948
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Is it just me, or is anyone else not getting confirmation emails when making or cancelling an eupgrade request? The site has gone strangely quiet.
Mar 27, 2024, 10:11 pm
#1949
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Mar 28, 2024, 5:39 am
#1950
Join Date: Feb 2015
Posts: 1,633
FWIW, I was receiving the "segments cannot be displayed" error as well, after AC made some changes to an itinerary.
I was able to see the booking on the app, but not on the website. The app was also showing the segment for which I'd requested an eupgrade twice, once with the other two flights, and the second time separately.
It's now showing properly on the app, and on the website.
I was able to see the booking on the app, but not on the website. The app was also showing the segment for which I'd requested an eupgrade twice, once with the other two flights, and the second time separately.
It's now showing properly on the app, and on the website.