Stranger

And, as of this morning, on the cowtool.

kaiotes

Is it me or awards for all OZ flights have been wiped within the last 24 hrs econ and business. I"ve validated against lifemiles and they had seats.

kalderlake

kaiotes

You're not alone.

Stranger

Total of our pool miles was off by about 10 points a few days ago. With no obvious sensible explanation, such as some credit missing, just adding wroing.

Then later in the day, it corrected itself.

One wonders, does someone add these by hand? Followed by someone else checking and correcting mistakes?

Adam Smith

2FA randomly re-enabled on my account somewhere in the last couple of hours. Frigging AC.

Disabling it generated an e-mail telling me I had done so, which I believe is new.

canadiancow

If the email's new, it's possible they turned it on for everyone.

Adam Smith

You think they turned on 2FA for everyone in the last couple of hours? Because it wasn't on when I signed in a couple hours ago. I'm not sure why sending the e-mail would mean they forced 2FA on everyone, those could easily be entirely separate things.

canadiancow

That email being new might suggest 2FA had been accidentally or fraudulently disabled for certain accounts. If they went to the effort of creating a notification for it, they also might have turned it on for everyone in case a "hacker" had disabled it.

But I'm just hypothesizing.

Stranger

We got a schedule change notice for three bookings. All same flight, different dates. Fourth one, we did not. Funny thing, it's the same exact flight for myself, and my wife, on a separate reservation, same itinerary, did.

Any logic? Or someone going through bookings and randomly picking some, missing others?
Anyway, sounds very amateurish.

Adam Smith

Randomly frigging re-enabled again in the last 24 hours or so.

canadiancow

Speaking of 2FA, AIr Canada, if you're reading this, please change this:

to this:

That will allow devices with small screens and virtual keyboards (i.e. every phone) to display a numeric keypad instead of the full QWERTY keyboard, when all you want is a 6 digit number.

vancouver25k

I sense a cowtool browser extension to change the page source to make life better. Although I don't know how that works with mobile devices. Bonus feature of better filtering on reward searches.

Smiley90

Funnily enough, your post looks like this, which in turn renders it unreadable, which... I find very ironic given the complaint Obviously not your fault.

Isochronous

Trying to redeem MEL-BKK-IST-OPP for 110,000 points + $127 taxes in Business as per the Award Booking Chart. MEL-BKK-IST is on Thai, and IST-OPO is on Turkish.

On the last page of the booking process I get an error message '34651 Segment Sell Failure' and 'Booking Redemption - 37181' on both website and app. Thought I would try calling to book since I have searched on other programmes to confirm the seats are there on the dates I want (so not phantom) but whenever I call (within opening hours of the call centre, 0700-midnight ET) I am never put through; it simply tells me 'due to high call volumes we cannot connect you to an agent. Goodbye'.

Is there a way I can actually speak to someone to book this (perhaps even Email or Facebook Chat) or should I just give up?

eggsbenedict

The website seems to have become flakier over the past month or two for pulling data from my profile. My last 4-5 bookings I have had to manually enter CC details (but not other passenger details), and the last couple flights it is not pulling my passport data during check-in (though maybe this is a USA-bound intentional thing? I don't travel to the US a ton). Anyone else experiencing this?