May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Jan 27, 2022, 8:27 am
#496
Join Date: Jan 2005
Location: NAN, YVR
Programs: AC *SE, Westjet PLAT, UA Prem, Alaska MVP, Marriott Ambassador, Hyatt Globalist
Posts: 311
"Thanks. Will try it that way again. I am still waiting for missing 2021 SQD, including 2 J class tickets where I only got 27 SQD. Go figure..."
There must be something about $27 - as I got 27 SQD posted for one of my flights where the actual SQD should have been $481 (this was for a December flight).
I am still waiting for the correction - sent request a long time ago!
There must be something about $27 - as I got 27 SQD posted for one of my flights where the actual SQD should have been $481 (this was for a December flight).
I am still waiting for the correction - sent request a long time ago!
Last edited by fijaircan; Jan 27, 2022 at 8:33 am
Feb 1, 2022, 4:23 pm
#497
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I know others have mentioned this before, but I'm still receiving SQx credit for *G flights (at least LH and UA, unsure about others) faster than I do for AC flights. Did anyone come up with an explanation for why this happens?
Feb 2, 2022, 7:57 am
#498
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
AC's systems suck and are slower than partners'. It has always been that way. Not sure what more explanation you're looking for.
Feb 4, 2022, 12:29 pm
#499
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Well, January has come and gone, so I just fired off an email about my missing 15,672 points from the SE bonus on four flights last year, all in January and July. But on bookings where other flights posted the bonus properly...
Feb 4, 2022, 3:16 pm
#500
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
So wanted to follow up. I was missing ~200sqd from flights last year. I wrote in to ask for the SQD on Dec 11. I wrote into the SE email two days ago to complain that I hadn't heard anything, and that I needed those SQD to trigger my status rollover for qualifying for P25K last year.
Today my rollover SQD/SQS/SQD appeared, I haven't heard back from AC yet, but I feel like the SE email complaint I sent triggered this. Also noticed that the SQD are still missing from my 2021 totals.
Today my rollover SQD/SQS/SQD appeared, I haven't heard back from AC yet, but I feel like the SE email complaint I sent triggered this. Also noticed that the SQD are still missing from my 2021 totals.
Feb 7, 2022, 10:37 am
#501
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Your case number is: CAS-*******-******
Dear Mr. Kennedy,
Thank you for your email concerning the missing Super Elite bonus miles.
I have forwarded the information for the four missing flight bonuses. The 100% bonus miles should be credited to your account shortly.
Thank you for your patience to this matter.
Sincerely,
Mike A
Customer Relations
Dear Mr. Kennedy,
Thank you for your email concerning the missing Super Elite bonus miles.
I have forwarded the information for the four missing flight bonuses. The 100% bonus miles should be credited to your account shortly.
Thank you for your patience to this matter.
Sincerely,
Mike A
Customer Relations
I guess that SE email is actually useful. I should use it more. It's faster and easier than calling Aeroplan.
Feb 11, 2022, 11:44 pm
#502
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Now the only thing I'm missing from last year is the correct SQD for a flew on December 19, that I've written in about twice.
Feb 15, 2022, 12:38 pm
#503
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Missing Points
Good afternoon,
Here is what seems like a silly question. I flew PVR - YYZ on Jan 4th and did not get any points posted. I tried to use the missing point page and it just tells me the passenger was not on the plane. I'm pretty sure I was sitting on the aircraft
So - I used this page https://accc-prod.microsoftcrmportal...da-contact-us/ and selected general and then Aeroplan. I get the following response back (after more than a month) :
Am I supposed to call in for this? Or does anybody know which option to select on that page?
Thanks!
Here is what seems like a silly question. I flew PVR - YYZ on Jan 4th and did not get any points posted. I tried to use the missing point page and it just tells me the passenger was not on the plane. I'm pretty sure I was sitting on the aircraft
So - I used this page https://accc-prod.microsoftcrmportal...da-contact-us/ and selected general and then Aeroplan. I get the following response back (after more than a month) :
you will have to contact Aeroplan directly as they are better suited to assist you with your inquiry
Thanks!
Feb 18, 2022, 7:48 am
#504
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
My flights from February 14 on Air Canada have not posted. IIRC, these used to take 3-4 days so I'm thinking something is wrong. Also I no longer see any prior activity in my Aeroplan activity tab other than the most recent (an Uber ride).
Feb 18, 2022, 9:02 am
#505
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,728
Oddly, when I fly Anywhere-YYZ-YOW, the YYZ-YOW will consistently post days later than the other flight(s).
Feb 18, 2022, 9:29 am
#506
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Feb 18, 2022, 9:31 am
#507
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Feb 19, 2022, 11:50 am
#508
Join Date: Sep 2021
Posts: 134
I have a question from YYZ to YYC I search on the Great circle mapper it tells me will flying1675 miles, then when the flex ticket activity put in my account it just get 1669 miles, does that normal?
Feb 19, 2022, 12:02 pm
#509
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Some FTers built a calculator that has a database of as many official Aeroplan distances as we've been able to gather.