How Long Does A Booking Frozen by Schedule Change Stay Frozen??
#1
Original Poster
Join Date: Dec 2010
Location: YYG
Programs: AC E35K, Aeroplan Diamond, Bonvoy Silver, IHG Gold
Posts: 17
How Long Does A Booking Frozen by Schedule Change Stay Frozen??
Had an equipment and schedule change happen today on two upcoming bookings and now all my potential selection choices (especially Change Seats) are greyed out on AC.com.. Does anyone know how long the bookings will be frozen? The travel is not until Jul and Aug, so no real time crunch, but the equipment swap (both a removal AND an addition of a 7M8) has me wondering about the preferred seats I had selected when I booked.
#3
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Had an equipment and schedule change happen today on two upcoming bookings and now all my potential selection choices (especially Change Seats) are greyed out on AC.com.. Does anyone know how long the bookings will be frozen? The travel is not until Jul and Aug, so no real time crunch, but the equipment swap (both a removal AND an addition of a 7M8) has me wondering about the preferred seats I had selected when I booked.
#4
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,810
Six e-mails from AC this morning. Five on schedule change, of which two are for the same itineraries but different flights, one on seat change for one of the above. Right now one of the flights, which was changed to a 333, show as lie-flat, but, inconsistently, with six abreast seat map, i.e. one of the ex SQ, ex TP ones.
#5
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
If your booking is locked...if you received a schedule change....
@Pegasus771 and to everyone else like us who have AC bookings that are locked, frozen, greyed-out or whatever description you want to call it:
To deal with this morning's notification of a 5 minute schedule change, I called AC. And yes, I am aware that my status does make a difference in helping me get through.
Based on the conversation, any and every schedule change of even 1 minute will lock the file. This is how she described it: the agents will see a flag on the booking. When we call in, they see the schedule change, make the change to the booking which can release the flag and it unlocks the booking. It is the system’s way of telling the agents that the customer is aware of the change. Whether some here think she made it up or not, my experience has been that unless you call in, you won't be able to clean up your booking.
I've spoken to other people who keep getting multiple changes to bookings and it is indeed a major hassle or nightmare to call in for each one.
If your changes are just a few minutes to the flight time, and it doesn't impact another flight and your trip is way off, perhaps wait before calling.
We all understand the challenge if you are in the middle of a trip, or if the change impacts a connection or if there is a flight cancellation and you can't rebook online, you may have no other choice but to call in. Or as someone suggested in another thread, maybe use a TA or OTA for now.
YMMV.
To deal with this morning's notification of a 5 minute schedule change, I called AC. And yes, I am aware that my status does make a difference in helping me get through.
Based on the conversation, any and every schedule change of even 1 minute will lock the file. This is how she described it: the agents will see a flag on the booking. When we call in, they see the schedule change, make the change to the booking which can release the flag and it unlocks the booking. It is the system’s way of telling the agents that the customer is aware of the change. Whether some here think she made it up or not, my experience has been that unless you call in, you won't be able to clean up your booking.
I've spoken to other people who keep getting multiple changes to bookings and it is indeed a major hassle or nightmare to call in for each one.
If your changes are just a few minutes to the flight time, and it doesn't impact another flight and your trip is way off, perhaps wait before calling.
We all understand the challenge if you are in the middle of a trip, or if the change impacts a connection or if there is a flight cancellation and you can't rebook online, you may have no other choice but to call in. Or as someone suggested in another thread, maybe use a TA or OTA for now.
YMMV.
#6
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
To echo one of 24left 's points above, the one time (so far) I've had to call in, the agent also talked about needing to "clean up" the booking. This was for an FP booking made before the cutover BTW.
I have no real idea what that means other than what was mentioned above, but it seems like an ongoing thing. Maybe our resident Amadeus / GDS experts can theorize on what's going on behind the scenes.
I have no real idea what that means other than what was mentioned above, but it seems like an ongoing thing. Maybe our resident Amadeus / GDS experts can theorize on what's going on behind the scenes.
#7
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
To echo one of 24left 's points above, the one time (so far) I've had to call in, the agent also talked about needing to "clean up" the booking. This was for an FP booking made before the cutover BTW.
I have no real idea what that means other than what was mentioned above, but it seems like an ongoing thing. Maybe our resident Amadeus / GDS experts can theorize on what's going on behind the scenes.
I have no real idea what that means other than what was mentioned above, but it seems like an ongoing thing. Maybe our resident Amadeus / GDS experts can theorize on what's going on behind the scenes.
This is something that will eventually either be automatic, or possible with a simple button click on the website.
#8
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
@D582 posted this elsewhere, but for a schedule change, the segment goes from HK (Holding confirmed) to TK (Confirmed, timechange). The agent needs to "accept" the change by changing it back to HK.
This is something that will eventually either be automatic, or possible with a simple button click on the website.
This is something that will eventually either be automatic, or possible with a simple button click on the website.
#10
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
#11
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@D582 posted this elsewhere, but for a schedule change, the segment goes from HK (Holding confirmed) to TK (Confirmed, timechange). The agent needs to "accept" the change by changing it back to HK.
This is something that will eventually either be automatic, or possible with a simple button click on the website.
This is something that will eventually either be automatic, or possible with a simple button click on the website.
But right now, there is some who are new to dealing with this or don't know what to do and from the tone of many posts since the Amadeus migration, many people panic.
As I mentioned to @Bohemian1, I find another challenge in helping people on AC FT is that there are multiple threads with similar topics and/or the same or similar questions in the main post-migration thread - which may have become to large and too general to search. We also seem to have at least 3 threads regarding the AC apps, for example. It would be more helpful at this point to break down the issues into different threads.
(i had actually started collecting all the threads offline, grouping topics and posts and was going to try and organize...)
.
Last edited by 24left; Jan 21, 2020 at 2:47 pm Reason: spelling
#12
Join Date: Feb 2003
Location: YYZ / LHR
Programs: AC SE100k
Posts: 263
Does one need to accept the change before one can check in? ie. If you get a flight change notification but you're happy with the new flight times and don't need to make any changes to the booking, can you just ignore it and check in online like normal at T-24? I got a bunch of emails notifying me of pretty insignificant changes to flight arrival times (but no change to departure times!) -- do I need to call in to clean up these bookings?
#13
Join Date: Sep 2019
Programs: aeroplan
Posts: 28
Ah this explains a recent event. Tried to eupgrade online and wouldn’t let me. Generic message said it was unavailable There was a schedule change of 5 min to the arrival time a few weeks prior. Called in and agent confirmed schedule change and processed eupgrade.
#15
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571