How Long Does A Booking Frozen by Schedule Change Stay Frozen??
Jan 21, 2020, 6:44 pm
#16
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Join Date: Jan 2002
Location: Canada
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So to confirm, now amongs the thousands of AC pax that are screwed daily with no phone support, correct?
Jan 21, 2020, 7:02 pm
#17
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
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Just call in and get it fixed. What are you trying to accomplish here? We all know the hold times are atrocious, you’re not contributing anything new.
Jan 21, 2020, 7:03 pm
#18
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
I have a flight from yyz-bna-yyz booked on a revenue ticket and a ticket for my son on an AE ticket. Slight change in schedule locked my flight but not the AE booking. Left it for a week or so and then called in to get it cleaned up.
Jan 21, 2020, 7:18 pm
#20
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Just called the FOTSG line and got placed in the queue. They announced expected hold times of between 75 and 90 minutes. Entirely unacceptable if you ask me, but they definitely picked up.
ETA: there was a phone option for immediate travel which may even have a shorter hold time. But you would’ve already known that had you actually tried calling.
ETA: there was a phone option for immediate travel which may even have a shorter hold time. But you would’ve already known that had you actually tried calling.
Jan 21, 2020, 7:59 pm
#21
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Join Date: Jun 2003
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Are you sure about that? I have a couple of similar situations. Paid tickets and rewards look exactly the same on aircanada.com.
Jan 21, 2020, 8:06 pm
#22
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Just called the FOTSG line and got placed in the queue. They announced expected hold times of between 75 and 90 minutes. Entirely unacceptable if you ask me, but they definitely picked up.
ETA: there was a phone option for immediate travel which may even have a shorter hold time. But you would’ve already known that had you actually tried calling.
ETA: there was a phone option for immediate travel which may even have a shorter hold time. But you would’ve already known that had you actually tried calling.
Now when do I call Aeroplan, because apart from 7am when the wait was *only* 1.5 hours, they seem to drop my call at 2:00
I
Jan 21, 2020, 8:43 pm
#23
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Yes. I was able to go in and pick seats for the AE booking (funny - I wasn't able to before the schedule change) and it was when I went to check my seat I found out the revenue booking was frozen,
Jan 22, 2020, 5:56 am
#24
Join Date: Sep 2004
Location: YUL
Posts: 1,001
I have an issue to resolve with a 24 hour change in my flights. Cannot get through to agents on phone etc. I have another trip this week, will trying to see an agent at the airport, to make the changes needed, be a feasible thing?
Jan 22, 2020, 6:09 am
#25
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
The reservations call centre has always been my go-to body for anything having to do with future travel. Of course, this is likely because I don’t have access to the concierge team.
Jan 22, 2020, 2:38 pm
#26
Join Date: Jul 2007
Posts: 156
Last edited by adams828; Jan 22, 2020 at 2:39 pm Reason: clarification
Jan 22, 2020, 3:05 pm
#27
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Jan 22, 2020, 5:27 pm
#28
Join Date: Jul 2007
Posts: 156
One trip is maybe 20-25 min. on each segment, so not the end of the world. However the second trip, the departure time was moved up over 50 minutes, which does impact my transportation plans. Guess I’ll have to block a chunk of time to call that one in.
Jan 22, 2020, 5:34 pm
#29
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If you call in, make sure they handle both of them, if only so you can regain access to online seat selection.
Jan 22, 2020, 5:52 pm
#30
Join Date: Jan 2018
Posts: 161
My solution is the same as described elsewhere, call them as soon as I get to my office and keep them on speaker while I go about my day, but am genuinely curious as to what else can be done other than booking another carrier.