jugaadkabaap

Ha ha ha, don't worry Nothing is taken on a personal level.

My reaction was based on any award redemption pax - whether it is me / OP / anyone who travel significantly on points and miles & not an elite member. You are making assumptions that - award travel is not possible always because for a non elite, earning significant miles to fly around often is not possible. And thus OP / anyone for that matter will be defrauding by flashing a cobranded card on a non eligible booking.

But somehow the premise of your assumption is flawed - there are innumerable ways for a non elite to earn significantly more miles than any SE at a given time.

Agreed on this, But benefits are not changed. And you bolded selectively, the statement says TD & Affiliates are not responsible for fulfilling benefits but AC is. So for any benefit related issues, please contact Air Canada directly.

"The Toronto-Dominion Bank and its affiliates are not responsible for fulfilling these benefits. For more details about these benefits, please contact Air Canada directly..."

Well not more than the delay caused by GA in this incident. My statement was the time taken to do a PNR lookup will be significantly lower than causing a ruckus with a pax and having constant back and forth arguments.

I hold multiple cards but can confirm that albeit having other Infinite Privilege cards, I never held VIP version of TD / CIBC Aeroplan cards. The cards that I flashed (as per suggestion from AE / AC) is exactly same product line as OP - ie, Visa Infinite variant which provide benefits on Aeroplan redemption. And i flashed them while i was redeeming my aeroplan miles as per the t&c of the program when my BP showed zone 4/5 despite being eligible for zone 2 (because AC system doesn't maintain AC*CC marker when you play with your FF numbers)

And as already stated the only revenue flights that I credited to AC with AC FF number are those 6 segments and I never flashed my card (because I know I am not eligible for those benefits).

In short, there is no grounds to assume that OP was abusing his benefit. If it was the case, the GA (and thereby AC) has every right to put a black marker and flag him / her as they know his entire whereabouts including his FF number. Instead, GA was blatantly lying (or ignorant) about the benefits, being hostile and refused to state his name for whatever reasons - and I am inclined to side with CanadianCow

100%

canadiancow

Looking up a PNR is insufficient. You need to be the primary cardholder as well.

s0ssos

Where does it say that? That is only for the checked bag benefit

"

Complimentary First Checked Bag

As the Primary Cardholder, you'll receive one complimentary first checked bag, when traveling on Aeroplan flight rewards¹ redeemed from your Aeroplan account.

Priority Check-in

You and your companions travelling on the same reservation can enjoy the convenience of priority check–in when traveling on Aeroplan flight rewards¹ redeemed from your Aeroplan account.

Priority Boarding

You and your companions travelling on the same reservation can enjoy the convenience of priority boarding when traveling on Aeroplan flight rewards¹ redeemed from your Aeroplan account. Where zonal boarding is available, your priority boarding benefit will upgrade you to Zone 2."

canadiancow

Unless there's a way to link a supplementary card to a different Aeroplan account (there isn't), then it's impossible to get AC*CC, and therefore, zone 2.

I'm at the gym so can't easily find the full terms, but I suspect "you" is defined as "primary cardholder".

jugaadkabaap

Agreed, but IIRC lounge dragons are able to see if a cobranded card is linked to AE profile & thereby they can provide lounge access even if the marker is not working (but I am not 100% sure on this) because one time my marker was missing (instance where i had zone 4/5) but when i gave my BP to lounge dragon - she scanned it and allowed me in without any questions. I am not sure whether its because she could see that I am allowed lounge access based on my cobranded card or whether she was relaxed about lounge policy and allowed me in. (I am inclined to believe it is former as usually MLL Lounge Dragons are very strict when compared to PP lounges)

Thus, I am assuming (with no guarentee) that AC agents might also be able to see if there is a cobranded CC on the pax's AE profile - if yes, that solves this problem of verifying primary card holder as addon cards are not linked to corresponding aeroplan profiles.

jugaadkabaap

Yes, how it works is as long as companions are booked on the same PNR as primary cardholder - when the BP is issued, all BP under that PNR will show AC*CC marker provided everything works well AND you haven't touched anything (especially FF number).

This works in a different way as well,
Person1 - Primary Cardholder of cobranded card
Person2 - random pax who is friends / related to Person1 but have no association with cobranded card.

Suppose Person2 books from Person1's Aeroplan profile and if Person2 and Person1's names are very close - then Person 2 will be issued a BP with zone 2 marker (AC*CC) even though he has no cobranded CC.

The technical system on how this benefit is rendered is very faulty & hence multiple times genuine pax will not get the marker because its very easy to lose it permanently. Only way to get it back is to cancel that booking and rebook.

ffsim

In fairness, the priority boarding perk is often most important when flying in economy...

garykung

Yes - it is an assumption that I have made. And I believe it is reasonable to make such assumption

No - I did not make such assumption. I do believe flashing the card works when you are truly entitled, such as any AC Altitude members, *G, and even Aeroplan credit card holders at the level of Infinite Privilege. The caveat is TD Aeroplan Visa Infinite Card has such benefit as a restricted manner. So flashing the Visa Infinite Card is not sufficient when you are not assigned to Zone 2.

AFAICT, per OP, he was supposed to be offloaded. So there should be no delay on the flight unless PPBM.

I believe you.

I raised the question. I did not assume anything.

Lounge access is more complicated than boarding. In a nutshell, a passenger can get access to MLL when the passenger has absolutely no nexus with AC, such as a UA*G flying UA. I do believe lounge agents have more access.

YXUhomebase

exactly.