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Old Mar 12, 2019, 11:26 am
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Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montréal), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. John’s-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. John’s-London on March 13
AC823London-St. John’s on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers’ patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

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Old Mar 12, 2019, 5:23 pm
  #136  
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Last edited by skybluesea; Dec 24, 2020 at 1:07 pm
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Old Mar 12, 2019, 6:47 pm
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After reading this thread, I must say I am baffled at some of the responses here.

Originally Posted by RatherBeInYOW
Sure. But if you are for grounding with "little to no information readily available" you're admitting that a) regulators should ground all planes of a given type any time there is an unexplained crash of that type and b) making decisions on airworthiness based on "little to no information" is a good idea. I just disagree with those basic assumptions.
Actually, I would not admit to this. I see the issue as being potentially some serious design flaws in this aircraft. Rather than further risking more lives, why not ground the affected planes for a few days, allow the investigators to do their jobs and then make the decision.


Originally Posted by RatherBeInYOW
Boeing doesn't make the decision to ground the 737 MAX, the regulators do. I don't see anyone running around defending Boeing, I'm certainly not. Personally I'd be making the same arguments no matter the manufacturer of aircraft in question.
Boeing can easily ask the airlines to ground this model or plane voluntarily. The difference is that they are letting someone else do the dirty work, and dragging their own name needlessly.


Originally Posted by codfather
I feel like you are missing my point...

I agree that evidence is key in making a decision, but as of now, the evidence does not exist to support either argument. I know the ramifications of such a decision would be less than ideal, but these circumstances call for such a move. As I stated earlier, I believe that until evidence can prove that nothing is wrong with these airplanes, a full-scale grounding is the only option.

The key point to take home:
Evidence may prove that nothing is wrong with the 737 MAX, or it will prove that they have serious issues. Until we know the answer, it is best to keep them on the ground.
Semi-agree. We (the general public) only know that two "new-model" and relatively newly delivered aircraft have gone down in a short period of time. There may be more information, but it hasn't been presented.

If I were the government, "Based on the evidence we have (see above) and in the interest of public safety, we are temporarily grounding all 73M8 until we can determine the cause of both crashes."

There is nothing wrong with admitting there may be a newly discovered issue with a model, but the message that is getting out is not good for Boeing and that the FAA/TC aren't looking out for the general public interest.

If the evidence is that the two crashes are nowhere related, then it's a few days (hopefully) of time (maybe a few weeks to play catchup). Yes, there's disruption, but no further lives lost. But if the evidence is that the crashes were related, then it opens up TC/Air Canada to whole loads of bad things because they didn't want to temporarily ground the planes. And if another plane goes down, it's going to be that much worse.
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Old Mar 12, 2019, 7:04 pm
  #138  
 
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Originally Posted by Eternity000


It finally departed with a delay. I wonder if someone with EF can see why it switched from cancelled back to allowed to fly. Still really curious if I can make it for my weekend flight there.

One time exception to get the plane home?

it departed empty and left all pax in Martinique, they'll ferry an A321 tomorrow. Article in french: https://la1ere.francetvinfo.fr/marti...rs-689026.html
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Old Mar 12, 2019, 9:33 pm
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Hmmm

This is very divisive. I know little about technical aspects. But I know about risk benefit and human safety. And largely this is all discretionary travel.

I would fly on one actually. If AC anyway.

However, if this was for example a clinical trial with two examples of early unexpected severe morbidity I would suspend trial pending full investigation.

The kicker seems to be the prolonged times to get investigation results.

Nonetheless, this will virtually all be discretionary non-essential travel. Where a no-risk strategy would be appropriate. There may be an economic impact, but the liability if keep on flying when ROW has stopped is likely substantially increased in the event of another incident.
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Old Mar 12, 2019, 9:47 pm
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I wonder how long until the very first data from the black box is available. It’ll be interesting to see if the agencies jumped the gun by grounding, or if NA airlines will be proven wrong by not acting in a timely manner.
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Old Mar 12, 2019, 9:53 pm
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Originally Posted by YEG USER
I wonder how long until the very first data from the black box is available. It’ll be interesting to see if the agencies jumped the gun by grounding, or if NA airlines will be proven wrong by not acting in a timely manner.
It's not a matter of jumping the gun. The ROW has grounded the plane due to the lack of facts at the moment. When facts become available, they will make an informed decision about how to proceed
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Old Mar 12, 2019, 9:56 pm
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So, from a PR point of view I cannot fathom why AC wouldn't voluntarily ground. By not charging change fees etc they have already tacitly admitted that their customers have legitimate concerns. If it turns out it was unncessary to ground they can talk about "passengers before profits, precaution, overabundance of caution etc." If it turns out that they should have grounded and didn't I don't think hiding behind red faced and equally compromised govt and airline regulators is going to wash. They will have some very difficult questions to answer about their priorities.
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Old Mar 13, 2019, 12:12 am
  #143  
 
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Originally Posted by kjnangre
Nobody is saying the plane is unsafe. They're saying "we just don't know". The investigators are working as fast as they can, but we just don't have the facts yet. So, in the meantime, should we assume the plane is safe, or should we err on the side of caution?

The prudent thing is to chose the latter. I don't see politics there. I see prudence
Not quite true. We know the Max8 has a stability issue that requires a software intervention to work around. Does that qualify as “safe”?!
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Old Mar 13, 2019, 1:21 am
  #144  
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Old Mar 13, 2019, 3:13 am
  #145  
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I think the main effect of the ban will be to prevent Air Canada from using B727M8s on Euro routes.

There may be some follow on effects.
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Old Mar 13, 2019, 5:05 am
  #146  
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Originally Posted by Admiral Ackbar
But this is probably the deathblow for the 7M8. Even if they fix the issues no one will want to fly on the plane. Have to change the saying to if it's Boeing I ain't going!
Weren't similar sentiments expressed back in 2013 when Dreamliners around the world kept going on fire - including an Ethiopian 787 parked at Heathrow?

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Old Mar 13, 2019, 5:19 am
  #147  
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Originally Posted by royal757
it departed empty and left all pax in Martinique, they'll ferry an A321 tomorrow. Article in french: https://la1ere.francetvinfo.fr/marti...rs-689026.html
Ouch. Did AC send a rescue flight or must the customers all wait an additional day or more, perhaps with hotels etc. at their own expense during a very high travel period for warm weather leisure destinations? It might not be easy to even find a decent hotel room down there on short notice at this time of the year.
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Old Mar 13, 2019, 5:20 am
  #148  
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Can AC adjust its schedule to minimize cancellations if the 737 is temp banned

With Sunwing now grounding their fleet (albeit small at 4) and westjet & AC playing a game of chicken now does AC have enough spare planes to temporarily minimize cancellations if the plane is grounded? Particularly with the transport canada announcement at 11am I think things may change rapidly. Flights for today were adjusted, but tmr is still showing 737 max on all schedules routes.I assume that since we nearing the end of the winter period and before the summer peak AC has some spare planes not being fully used...

Ignoring the range for the few flights to Europe, a 321 can definitely replace a 737. I suppose a 320 could too if the flight had about 20 seats not yet booked or if they are ok with IDB a few passengers. Otherwise what options are available to AC to minimize disruptions?

Last edited by Eternity000; Mar 13, 2019 at 5:28 am Reason: added an item
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Old Mar 13, 2019, 5:25 am
  #149  
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Originally Posted by MSPeconomist
Ouch. Did AC send a rescue flight or must the customers all wait an additional day or more, perhaps with hotels etc. at their own expense during a very high travel period for warm weather leisure destinations? It might not be easy to even find a decent hotel room down there on short notice at this time of the year.
Sending a rouge A321 today under AC1995. Not sure about hotels though.
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Old Mar 13, 2019, 5:28 am
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They have some flexibility but not that much. I would expect some contingency plans are being drawn up to sub in Rouge as well.
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