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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 19, 11:26 am
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Last edit by: yyznomad
Latest updates from aircanada.com
Originally Posted by https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2019/737-airspace-closure.html
If you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.
Read below for more details.

Air Canada Timetable Effective June 27, 2019 to September 29, 2019 (AC's link: https://services.aircanada.com/porta...metable-en.pdf)
Air Canada Timetable Effective June 20, 2019 to September 22, 2019
Air Canada Timetable Effective June 13, 2019 to September 15, 2019
Air Canada Timetable Effective June 6, 2019 to September 8, 2019
Air Canada Timetable Effective May 30, 2019 to September 1, 2019
Air Canada Timetable Effective May 23, 2019 to August 25, 2019
Air Canada Timetable Effective May 16, 2019 to August 18, 2019
Air Canada Timetable Effective May 9, 2019 to August 11, 2019
Air Canada Timetable Effective May 2, 2019 to August 4, 2019
Air Canada Timetable Effective April 25, 2019 to July 28, 2019
Air Canada Timetable Effective April 18, 2019 to July 21, 2019
Air Canada Timetable Effective April 11, 2019 to July 14, 2019
Air Canada Timetable Effective March 28, 2019 to June 30, 2019



May 29, 2019
If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance
In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 02, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?". Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plansIf you currently have a reservation for a flight between now and September 02, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice. If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your travel agent, please contact them directly.

****

March 19, 2019

UPDATED - INFORMATION ON IMPACTED ROUTES


**********

UPDATED - Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

https://www.aircanada.com/ca/en/aco/...e-closure.html

March 19, 2019

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canadas safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: What is Air Canada doing to reschedule customers?. Additional schedule changes will be posted as warranted.
  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.
We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.


*********
March 13, 2019

Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible. Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres. Priority will be given to customers travelling within the next 72 hours. We appreciate our customers' patience.

If you'd like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section. We also advise you to check the status of your flight before heading to the airport.

We fully support Transport Canada's decision and will continue to work with them towards a resolution of this situation as soon as possible.

Alternate Travel Plans
If you currently have a reservation for a flight operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262).

If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines., or Air Canada Vacations or your Travel agent, please contact them directly Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines..

How many Boeing 737 MAX aircraft does Air Canada have?
Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Where do the Boeing 737 MAX aircraft fly to?
These aircraft operate flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

How many Boeing 737 MAX flights are there each day, and how many passengers are affected?
We typically operate approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying.

We have a total fleet of 400 aircraft (including 24 Boeing 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

What is Air Canada doing to reschedule customers?
We are making adjustments to our schedule to minimize the disruption to customers as much as possible, by optimizing the deployment of the rest of our fleet and looking at alternative options, including accommodating customers on other airlines.

As an example of some of our adjustments to Boeing 737 MAX flights cancelled, we have re-scheduled widebody aircraft to serve Hawaii starting today, March 13. Some flights will operate as scheduled with mainline or Air Canada Rouge aircraft, such as on Montreal-Martinique and Montreal-Guadeloupe. Other routes, notably Halifax-London and St. John's-London are cancelled in the short term, with customers being re-routed through our Montreal and Toronto hubs.

What should I do right now?
As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you are travelling soon, you can also contact us or your travel agent. Please understand that priority is being given to customers travelling within the next 72 hours.

We have also put in place a rebooking policy, space permitting, and without additional fees for affected customers. Given the magnitude of our Boeing 737 MAX operations, which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada's Call Centres.

Where can I go to for more information?
If you would like to know what type of aircraft you are flying on, simply retrieve your booking from the My Bookings tab, then click on the 'Details' link in the Flight Details section.

If you are travelling soon, you can contact us, reach out to our social media teams on FacebookExternal site which may not meet accessibility guidelines. or TwitterExternal site which may not meet accessibility guidelines., or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We thank all of our customers for their patience.

Will Air Canada cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect. We are regrettably unable to reimburse for such expenses.



****


MONTREAL, March 13, 2019 /CNW Telbec/ - Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards resolution of this situation as soon as possible.


SOURCE Air Canada

For further information: Isabelle Arthur (Montral), [email protected], 514 422-5788; Peter Fitzpatrick (Toronto), [email protected], 416 263-5576; Angela Mah (Vancouver), [email protected], 604 270-5741; Internet: aircanada.com

https://aircanada.mediaroom.com/2019...7-MAX-Aircraft




https://www.aircanada.com/ca/en/aco/...to-london.html

Originally Posted by ac.com
Information on Air Canada Halifax-London and St. Johns-London service

March 12, 2019

Due to the UK's Civil Aviation Authority banning all Boeing 737 Max aircraft operations in the U.K. Air Canada has cancelled the following flights:

AC 860 Halifax London-Heathrow on March 12
AC861 London-Halifax on March 13
AC822 St. Johns-London on March 13
AC823London-St. Johns on March 14

We are working to rebook impacted customers as soon as possible through our Montreal, Toronto and Ottawa hubs.

Affected customers may contact Air Canada Reservations to change their flights to another date free of charge.

As well, due to anticipated call volumes, customers can expect delays reaching Air Canada call centres, so we appreciate our customers patience.

Air Canada will provide updates as more information becomes available.
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Grounding of 737 Max - Effect on AC incl OMNI 767 lease

Old Mar 12, 19, 1:03 pm
  #76  
 
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Maybe AC will run something similar to last winter where the routing was YHZ-YYT-LHR twice weekly, and direct from YHZ twice weekly. This seems like the most sensible decision until the issues with the MAX can be figured out. Perhaps using a 788, 333, or 763 I would assume?

I wouldn't mind seeing a widebody running through YYT for the London flight! It would bring me back to the good old days when AC860/861 came through YYT on a daily basis while flying to LHR.
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Old Mar 12, 19, 1:06 pm
  #77  
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Originally Posted by Eternity000 View Post
No reply from them, but AC955 which was supposed to take off at 2:30 is still on the ground at 3pm.... Not looking good!
And now it shows as cancelled.

Edit: And now delayed ... this is weird
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Old Mar 12, 19, 1:08 pm
  #78  
 
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Originally Posted by ac/elite View Post
I just called and changed a flight to get off the Max and AC waived both change fee and fare difference (which was large). I asked if they're doing this just for SEs and she replied that they are now doing it for "pretty much anyone who calls in as we want our customers to feel comfortable flying".
I think your SE status may have been a factor. I was just denied any waiver of fees, although she said they may be getting an update on AC goodwill policy within the next hour or 2 (this was at noon Pacific time).
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Old Mar 12, 19, 1:08 pm
  #79  
 
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Originally Posted by Eternity000 View Post
No reply from them, but AC955 which was supposed to take off at 2:30 is still on the ground at 3pm.... Not looking good!
EF remarks: FLT CNLD DUE AIRSPACE RESTRICTIONS
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Old Mar 12, 19, 1:11 pm
  #80  
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Originally Posted by CZAMFlyer View Post
In terms of reconfiguring an aircraft, sure. But I suspect the transfer of an asset from mainline to Rouge involves a lot more than simple paperwork.
In the meantime, presumably they could be leased from Rouge to AC, wet or not. There's no need to transfer assets unless it looks longterm.
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Old Mar 12, 19, 1:11 pm
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Originally Posted by YYT82 View Post


EF remarks: FLT CNLD DUE AIRSPACE RESTRICTIONS
So how many frames are stranded now in EU airports?
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Old Mar 12, 19, 1:12 pm
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Originally Posted by Nitehawk View Post
So how many frames are stranded now in EU airports?
The EASA grounding allows for aircraft to be shuttled out of the EU. Presumably, AC would be able to move any of its "stranded" 7M8's back to North America.
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Old Mar 12, 19, 1:12 pm
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Even if the aircraft is fine and there are no issues, no politician wants to sit there and do nothing in case another incident occurs. Regardless of your opinions and which side is right here we have a case of people covering their policial careers here.

Whether this is right or wrong, depends which side you believe and I dont know enough to comment.
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Old Mar 12, 19, 1:14 pm
  #84  
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Originally Posted by Ubud View Post
I think your SE status may have been a factor. I was just denied any waiver of fees, although she said they may be getting an update on AC goodwill policy within the next hour or 2 (this was at noon Pacific time).
According to the item on ac.com (also in the wiki), they are definitely waiving change fees. (but nothing explicit regarding fare difference)
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Old Mar 12, 19, 1:14 pm
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Soooo... do any AC or WS or other 737MAXs route over St. Pierre et Miquelon?
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Old Mar 12, 19, 1:17 pm
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Originally Posted by Simon View Post
Soooo... do any AC or WS or other 737MAXs route over St. Pierre et Miquelon?
The positioning flight for AC822/823 flies over SPM on occasion, but this will not be happening anymore! No more TATL from YYT on the B38M for the foreseeable future.
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Old Mar 12, 19, 1:19 pm
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Originally Posted by YYT82 View Post


EF remarks: FLT CNLD DUE AIRSPACE RESTRICTIONS
this is crazy, yes FDF is technically France so AC is directly impacted - just like the LHR - YYT run but this time they couldn't get the jet off in time. Wow, we are watching IROPS in full effect
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Old Mar 12, 19, 1:19 pm
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Originally Posted by skybluesea View Post
So does this fall under extraordinary circumstances that nullifies EC261?

Will make for an interesting test when someone challenges when ban gets lifted, should ET cause not be caused by latent aircraft defect.
I think no. They could have subbed an alternate aircraft type. IF.... the only type the airline operated was the B38M, then perhaps.... but AC has other types that could (not going to debate if they have enough spare frames to do it) operate the routes.
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Old Mar 12, 19, 1:21 pm
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Originally Posted by MSPeconomist View Post
In the meantime, presumably they could be leased from Rouge to AC, wet or not. There's no need to transfer assets unless it looks longterm.
Rouge and AC ML have a common ownership structure. A lease, if they cared to do it, could be napkin length or from their corporate lawyers huge collection of madlib contracts.

Or Rouge and Rouge crews just fly ML routes until things change. I've been rescued by a Rouge crew when one of the express arlines ran out of aircraft and ACr being swapped in, one off, for ML routes isn't exactly rare either.
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Old Mar 12, 19, 1:23 pm
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Originally Posted by royal757 View Post
this is crazy, yes FDF is technically France so AC is directly impacted - just like the LHR - YYT run but this time they couldn't get the jet off in time. Wow, we are watching IROPS in full effect
It finally departed with a delay. I wonder if someone with EF can see why it switched from cancelled back to allowed to fly. Still really curious if I can make it for my weekend flight there.

One time exception to get the plane home?
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