Delayed bag for paid J SE+E75K
Dec 29, 2018, 1:42 pm
#32
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
Dec 29, 2018, 1:44 pm
#33
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 29, 2018, 1:51 pm
#34
Join Date: Mar 2014
Programs: AC SE; SPG Platnium; HH G
Posts: 551
Lol
sadly on here I get the feeling that when some schmuck in tango gets poor service they are told they get what they paid for, yet when paid J gets poor service it is horrible. It really should be that everyone gets good service while those who pay more get better service. And in no universe should losing track of a bag should be good service.
sadly on here I get the feeling that when some schmuck in tango gets poor service they are told they get what they paid for, yet when paid J gets poor service it is horrible. It really should be that everyone gets good service while those who pay more get better service. And in no universe should losing track of a bag should be good service.
Dec 29, 2018, 1:54 pm
#35
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
1. what would they write the note on, and
2. what would they write the note with?
Dec 29, 2018, 1:58 pm
#36
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 29, 2018, 2:01 pm
#37
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
I've checked well under 10 bags in the past 5 years. The last time I had an issue, giving me a budget for the first 24 hours was the first thing the baggage agent did after filing a claim.
Expecting an SE to know every operational nuance because they fly a lot is like expecting you to know the layout of YQY. If you fly there 10x/year, sure.
Expecting an SE to know every operational nuance because they fly a lot is like expecting you to know the layout of YQY. If you fly there 10x/year, sure.
Well, in the rational world that would be the case.
Dec 29, 2018, 2:06 pm
#38
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Lol
sadly on here I get the feeling that when some schmuck in tango gets poor service they are told they get what they paid for, yet when paid J gets poor service it is horrible. It really should be that everyone gets good service while those who pay more get better service. And in no universe should losing track of a bag should be good service.
Bad things happen. As long as the bad thing isn't malicious or serious negligence, I'm much more concerned with the recovery.
I've had a drink spilled on me by a FA in the past month, but that didn't warrant a thread, because the apology and cleanup efforts were reasonable and sufficient.
"I'm sorry you have no underwear, but we can't authorize you to spend any money on replacements" is not reasonable or sufficient. For any passenger. But the fact that they'd do it to premium pax speaks volumes.
Dec 29, 2018, 2:12 pm
#39
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Perhaps AC needs to institutes a new fee one can pay to ensure their bag actually arrives within some reasonable time frame (like an hour) of landing.
But more seriously, it boils down again to stuff happens (with AC seems to be more often but I digress) and ACs issue is a shrug and a oh well never mind / poor info / staff who don’t really care. And that, *that* is ACs issue.
But more seriously, it boils down again to stuff happens (with AC seems to be more often but I digress) and ACs issue is a shrug and a oh well never mind / poor info / staff who don’t really care. And that, *that* is ACs issue.
Dec 29, 2018, 3:38 pm
#40
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
Similar story of another passenger recently flew from Vernon to Orlando, no bag, was told by AC agent that no expenses were allowed. Made CBC news.
https://www.cbc.ca/news/business/air...mits-1.4933798
@Cow, thinking back your credit card insurance, if you had checked both luggages under your name, you would have been good to go by claiming through credit card delayed luggage policy. Am I correct? Possible to inquire whether your companion is eligible since you bought his/her ticket using your credit card?
https://www.cbc.ca/news/business/air...mits-1.4933798
@Cow, thinking back your credit card insurance, if you had checked both luggages under your name, you would have been good to go by claiming through credit card delayed luggage policy. Am I correct? Possible to inquire whether your companion is eligible since you bought his/her ticket using your credit card?
Last edited by Sunny Day; Dec 29, 2018 at 3:43 pm
Dec 29, 2018, 3:41 pm
#41
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Similar story of another passenger recently flew from Vernon to Orlando, no bag, told no expenses allowed by AC agent. Made CBC news.
https://www.cbc.ca/news/business/air...mits-1.4933798
https://www.cbc.ca/news/business/air...mits-1.4933798
Air Canada accused of 'lying' to pax to avoid paying up to $2,100 for lost luggage
The big difference in this thread is that @canadiancow is SE on paid J, and his AmericanBovine is a E75-unswept-SE in paid J.
Dec 29, 2018, 3:46 pm
#42
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
You mean a thread wasn't already on FT?
Air Canada accused of 'lying' to pax to avoid paying up to $2,100 for lost luggage
The big difference in this thread is that @canadiancow is SE on paid J, and his AmericanBovine is a E75-unswept-SE in paid J.
Air Canada accused of 'lying' to pax to avoid paying up to $2,100 for lost luggage
The big difference in this thread is that @canadiancow is SE on paid J, and his AmericanBovine is a E75-unswept-SE in paid J.
First time I have posted a link here. Sounds like you get the same answer whether you are SE E75K or average joe.
Dec 29, 2018, 3:48 pm
#43
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Similar story of another passenger recently flew from Vernon to Orlando, no bag, was told by AC agent that no expenses were allowed. Made CBC news.
https://www.cbc.ca/news/business/air...mits-1.4933798
@Cow, thinking back your credit card insurance, if you had checked both luggages under your name, you would have been good to go by claiming through credit card delayed luggage policy. Am I correct? Possible to inquire whether your companion is eligible since you bought his/her ticket using your credit card?
https://www.cbc.ca/news/business/air...mits-1.4933798
@Cow, thinking back your credit card insurance, if you had checked both luggages under your name, you would have been good to go by claiming through credit card delayed luggage policy. Am I correct? Possible to inquire whether your companion is eligible since you bought his/her ticket using your credit card?
That's a lesson for next time.
You mean a thread wasn't already on FT?
Air Canada accused of 'lying' to pax to avoid paying up to $2,100 for lost luggage
The big difference in this thread is that @canadiancow is SE on paid J, and his AmericanBovine is a E75-unswept-SE in paid J.
Air Canada accused of 'lying' to pax to avoid paying up to $2,100 for lost luggage
The big difference in this thread is that @canadiancow is SE on paid J, and his AmericanBovine is a E75-unswept-SE in paid J.
In my YOW baggage incident a few years ago, baggage claim authorized me $50, and the concierge bumped it to $100. But it was very much "I can only give you 50, but if you head up to diacuss with the concierge, you may be able to have a higher limit". So again, handled in a reasonable and sufficient manner. Unlike this time (prior to pressing the issue).
Dec 29, 2018, 3:53 pm
#44
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
Exactly, you had the extra privilege of reaching a Concierge. Frankly, I am surprised even they can't authorize anything at all. Not to digress but for comparison sake, WJ delayed my bag into YWG a few months ago. Agent on the spot authorized me $100 for clothing and toiletries. It was 1030 pm. I quickly drove to the closest hmmm hmmm Superstore (close at 11 pm) to buy a shirt, socks, underwear, pants, shaving accessory. Yes, $100 can get you a lot at Superstore.