Priority Baggage, is it really a Priority?
#61
Join Date: Mar 2023
Programs: Aeroplan
Posts: 1
How can this be a "perk" when buying J or as an Elite Member when it seems like its rarely actually executed. It seems more often the baggage comes out on the carousel in whatever order the handlers decide. I asked a friendly AC employee yesterday how come the priority bags were not coming out first and her response was that the baggage wasn't labeled correctly when loaded.
Does anyone else notice or find this frustrating? or is time AC changes there slogan to "we are not happy, till you are not happy!"
Does anyone else notice or find this frustrating? or is time AC changes there slogan to "we are not happy, till you are not happy!"
#62




Join Date: Aug 2022
Location: YYZ
Programs: E50K
Posts: 64
I just transited through a small Japanese airport via ANA and my teams' 20 bags came out first before anybody else's.... but like many of you Pearson is hit and miss for priority. I find smaller airports that AC has a decent presence at are quite good.
For me it's a bit of a crapshoot because some of my bags come via oversize anyway and those are always last at YYZ.
For me it's a bit of a crapshoot because some of my bags come via oversize anyway and those are always last at YYZ.
#63




Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 6,244
I find 80% of the time mine priority bags come out as part of the first batch. However, I do notice other bags not tagged priority coming out at the same time. I assume these are people you checked in last and has their bags stacked at the end of pile LIFO (last in, first out).
#64



Join Date: Sep 2015
Posts: 1,584
I find 80% of the time mine priority bags come out as part of the first batch. However, I do notice other bags not tagged priority coming out at the same time. I assume these are people you checked in last and has their bags stacked at the end of pile LIFO (last in, first out).
Priority bags do not need the orange tag. Priority is an attribute that's part of the bag data, so you can have a bag without the orange tag but still scans as a priority bag.
#65
Join Date: Nov 2022
Location: YVR/YYZ
Posts: 53
This. Depends on the gate agent who does the tagging I guess. All 4 times at YYZ I never got the orange tag, but the checked bag itself will say PRIO
#66


Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,361
The priority is also programmed into the system, the tag is just a visual reminder. If you are travelling through most of the major, modern airports, the priority will be read electronically by the scanner. But in some smaller airports, baggage handlers will visually identify priority bags by the tag.
It is common that a bag is a priority bag in the system but without tag, or vice versa.
It is common that a bag is a priority bag in the system but without tag, or vice versa.
#67



Join Date: Dec 2010
Location: YYZ
Programs: AC 75K, Marriott Lifetime Platinum
Posts: 1,698
A tale of two cities. Just arrived on AC 91. On the ground for 45 minutes. Not a single bag to be seen, priority or otherwise. The constant announcements telling me my bag is being delivered on carousel 5 and 6 is a nice touch by YYZ. False hope always gets people excited.
#68


Join Date: Jul 2013
Location: YYC
Programs: Aeroplan SE MM, Bonvoy LT Platinum
Posts: 46
Seems so. 2 of 3 bags return were loaded onto the wrong flight. Only ours apparently - so much for priority. Suppose they will show up eventually. Bonus is that they disappeared coming home from holiday.
#69




Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 3,516
I find 80% of the time mine priority bags come out as part of the first batch. However, I do notice other bags not tagged priority coming out at the same time. I assume these are people you checked in last and has their bags stacked at the end of pile LIFO (last in, first out).
#70




Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 6,244
Had a talk with a few SMs of a few big Middle East and Asian airlines about this. It looks a bit more complicated they said. It also matters how many bags are able to be loaded into a particular ULD. (Container) and how many bags are for quick transfer? They do not put a few bags in a separate container just for rprioritythey said. So now it makes a bit of sense why some bags come on time and why some do not. The quick transfer bags as priority according to them.
#71




Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 4,118
A tale of two cities. Just arrived on AC 91. On the ground for 45 minutes. Not a single bag to be seen, priority or otherwise. The constant announcements telling me my bag is being delivered on carousel 5 and 6 is a nice touch by YYZ. False hope always gets people excited.
#72
Join Date: Feb 2023
Posts: 23
How can this be a "perk" when buying J or as an Elite Member when it seems like its rarely actually executed. It seems more often the baggage comes out on the carousel in whatever order the handlers decide. I asked a friendly AC employee yesterday how come the priority bags were not coming out first and her response was that the baggage wasn't labeled correctly when loaded.
Does anyone else notice or find this frustrating? or is time AC changes there slogan to "we are not happy, till you are not happy!"
Does anyone else notice or find this frustrating? or is time AC changes there slogan to "we are not happy, till you are not happy!"
So far I have had great luck with my luggage coming out first when I have them priority tag on. Knock on what it continues
#73




Join Date: May 2012
Location: BKK/YYZ/YUL
Programs: DL, AC SE, Bonvoy, Centara, Hyatt
Posts: 3,235
Flew in to YUL from NRT this week. It was a veritable gong show. The flight had been diverted to YWG to unload a seriously ill pax, so the flight was late by about 3 1/2 hours. First thing I notice as I walk down into the baggage collection point; Baggage Delivery is the responsibility of your carrier. I expect that YUL is fed up with the complaints about AC's poor baggage delivery service.

The carousel number where the bags can be collected is never posted, but there are 2 announcements to go to the carousel to collect the bags. I wait 1 hour.No indication of last bag delivered as is the format at YYZ. No AC reps available in a hall filled with hundreds of bags. A small number of J cabin pax have not received their bags. I go to the AC baggage desk and wait approx. 45 minutes in line. I get to the desk and the agent says, hang on, they found the container with the priority bags. He says it seems to have been forgotten. He tells me to go back to the carousel and wait. Sure enough 15 minutes later the missing J class bags are delivered. Several J class pax had already left, but for the 8 or so remaining die hard customers, we took our bags and saved the airline delivery fees. It was past 10 PM by the time I left the arrivals hall for a flight that was supposed to have arrived at 16:30. At least I had my bag, but a very poor priority bag treatment.

The carousel number where the bags can be collected is never posted, but there are 2 announcements to go to the carousel to collect the bags. I wait 1 hour.No indication of last bag delivered as is the format at YYZ. No AC reps available in a hall filled with hundreds of bags. A small number of J cabin pax have not received their bags. I go to the AC baggage desk and wait approx. 45 minutes in line. I get to the desk and the agent says, hang on, they found the container with the priority bags. He says it seems to have been forgotten. He tells me to go back to the carousel and wait. Sure enough 15 minutes later the missing J class bags are delivered. Several J class pax had already left, but for the 8 or so remaining die hard customers, we took our bags and saved the airline delivery fees. It was past 10 PM by the time I left the arrivals hall for a flight that was supposed to have arrived at 16:30. At least I had my bag, but a very poor priority bag treatment.
#75




Join Date: Oct 2014
Location: yxh
Programs: 50K
Posts: 198
I just got into ATH from YUL, and my suitcase did not show up, but people on our flight who gate-checked carryon got theirs, and I was in J. We flew out of YYC with a 5.5-hour layover in YUL, my wife's suitcase made it, and mine didn't. It appears AC doesn't care we were business class all the way, and they still cannot even perform the basic task of just getting the suitcase even though it has a bright red "Priority" tag on it.

