Flew in to YUL from NRT this week. It was a veritable gong show. The flight had been diverted to YWG to unload a seriously ill pax, so the flight was late by about 3 1/2 hours. First thing I notice as I walk down into the baggage collection point; Baggage Delivery is the responsibility of your carrier. I expect that YUL is fed up with the complaints about AC's poor baggage delivery service.

The carousel number where the bags can be collected is never posted, but there are 2 announcements to go to the carousel to collect the bags. I wait 1 hour.No indication of last bag delivered as is the format at YYZ. No AC reps available in a hall filled with hundreds of bags. A small number of J cabin pax have not received their bags. I go to the AC baggage desk and wait approx. 45 minutes in line. I get to the desk and the agent says, hang on, they found the container with the priority bags. He says it seems to have been forgotten. He tells me to go back to the carousel and wait. Sure enough 15 minutes later the missing J class bags are delivered. Several J class pax had already left, but for the 8 or so remaining die hard customers, we took our bags and saved the airline delivery fees. It was past 10 PM by the time I left the arrivals hall for a flight that was supposed to have arrived at 16:30. At least I had my bag, but a very poor priority bag treatment.